Did not like the photos much. They could have shot them better and told the children to atleast tidy their hair before the photographs. No package to order group photos of multiple years together. The... See more
Company replied
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Was not happy that we couldn't buy the group picture as a magnet. The magnet was only available for the portrait picture. It has been a tradition for us to send the grandparents the class pic each y... See more
Company replied
Expensive and I was disappointed by the quality of the printing. Limited options of format (to get an A5 portrait you need to order a A4 photo with 2 pictures and cut it yourself). I used to receive s... See more
Company replied
Straightforward, no hassle or problems, good prices, shipping was even faster than promised. Print was darker than I intended, but I don't see that as their fault.
Company replied
Company details
Written by the company
EXAKTA PHOTO är ett skolfotoföretag som med engagemang och yrkesstolthet skapar minnen. Med ödmjukhet och envishet strävar vi framåt för att befästa vår position som Sveriges största skolfotoföretag.
Contact info
2.7
Poor
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Scam
This company came to my daughter’s high school and had the students sign a document, yet to this day, my daughter cannot clearly explain what exactly she signed.
Then, without asking for our consent or giving us an opportunity to choose, the company printed all the photos(with different size) they had taken and sent them to our home, demanding that we pay for them. We did not actually want that many photos, so I contacted their customer service. The customer service representative told me that I only needed to pay for the photos I wanted to keep and that I could return the rest.
Following their instructions, I returned some of my daughter’s photos. Three months later, however, I received a payment reminder claiming that I had not paid the full amount of the invoice.
The entire process feels extremely misleading and, frankly, very similar to a scam. It is completely different from how other school photography companies operate. With other companies, I can log in to their website and choose which photos I actually want to purchase.
Instead, this company has teenagers who have just turned 18 sign a document that they themselves do not fully understand, then prints a large number of photos and sends them directly to families, essentially relying on the fact that most families will not bother to return them.
I find this business practice highly questionable and completely unacceptable.
7 September 2026
Unprompted review
Delivered photos not ordered within an…
Delivered photos not ordered within an order with a very short time interval to return.
Not a serious company.
Ok photos, but a scam for the rest.
1 July 2026
Unprompted review
great customer service
I called them to fix a mistake in my order and they were very helpful and fixed the issue.
4 December 2025
Unprompted review
Reply from exaktaphoto.se
Hej,
Stort tack för ditt fina omdöme!
Mvh, Exakta Photo
Loooooong time delivery...
Loooooong time delivery...
To the point that I was just about to call and ask if they missed my order.
16 November 2024
Reply from exaktaphoto.se
Hej,
Tack för ditt omdöme.
Skolkatalogen genomgår en stor process innan den är färdig för utskick. Vi vet hur uppskattad den är av eleverna men tyvärr är det svårt att ge er ett exakt leveransdatum pga dess omfattning. Kan dock se att just din katalog är skickad strax efter beställning. Återkom gärna om du inte mottagit den så hjälper vi dig vidare.
Mvh, Exakta Photo
School-photo order
The process was straight-forward and the fridge-magnet photos are a great way to have a memorable photo of your child!
17 November 2024
Reply from exaktaphoto.se
Hej,
Tack för ditt fina omdöme. Roligt att du är nöjd!
Mvh, Exakta Photo
We ordered by mistake digital photos
We ordered by mistake digital photos , we seem direkt it was wrong and we wanted printed ones . Mailed them instantly to cancel and order printed ones and they said no way , you have to pay out the full amount for the digital photos . Now we have to pay for all the photos digital which we absolutely do not need and then buy new ones printed .
I don’t understand why this company has a monopoly in Sweden , they are terrible to deal with , incredibly bad website , and horrible customer service
12 October 2025
Unprompted review
Reply from exaktaphoto.se
Hej,
Tack för ditt omdöme. Supertråkigt att ni känner så!
Dessvärre kan vi inte ta tillbaka bilder som ni redan har fått en länk till att ladda ner. Det framgår tydligt i våra användarvillkor att digitala bilder inte går att returnera. Beklagar verkligen att det blivit fel och vi hjälper er gärna med resterande av beställningen.
Mvh, Exakta Photo
Charged almost 300 SEK extra
Charged almost 300 SEK extra, more than double what they told me I would pay when I asked.
18 September 2025
Unprompted review
Reply from exaktaphoto.se
Hej Olle,
Tack för ditt omdöme. Det låter verkligen märkligt! Vänligen kontakta vår kundtjänst så vi kan hjälpa dig med vad som blivit fel!
Ni når oss på info@exaktaphoto.se. Det går även bra att slå oss en signal på 0431-445600.
Mvh, Exakta Photo.
We're not rating the pictures but the…
We're not rating the pictures but the aftersales experience with this company is a total joke.
As one of two parents I'm bombarded with CTAs to buy photos on both e-mail and text.
"ONLY ONE DAY LEFT TO CLAIM!" sort of stuff, and the best part... the other parent has already bought it...
To whomever handles customer experience at Exaktaphoto; This system you're using is total and utter garbage.
8 September 2025
Unprompted review
Reply from exaktaphoto.se
Hej,
Tack för ditt omdöme. Vi tar till oss dina synpunkter!
Erbjudande om att köpa bilder är kopplat till konto och inte till elev. Om du och den andra vårdnadshavaren skapat vars ett konto kommer ni båda att få erbjudande om att köpa bilder.
Mvh, Exakta Photo
Return should be charge free
10 November 2024
Reply from exaktaphoto.se
Hej,
Tack för ditt omdöme. Kan inte se att du har varit i kontakt med oss gällande en retur. Vänligen kontakta vår kundtjänst för att få hjälp. Ni når oss på info@exaktaphoto.se. Det går även bra att slå oss en signal på 0431-445600.
Mvh, Exakta Photo.
Reply from exaktaphoto.se
Hej Amandeep,
Tack för ditt omdöme. Det gläder oss att höra!
Mvh, Exakta Photo
Been waiting for my order over a month…
Been waiting for my order over a month and still didnt receive it👀
18 November 2024
Reply from exaktaphoto.se
Hello,
Thank you for your review, we are sorry that your delivery did not arrive in the first shipment. Please get back to us at info@exaktaphoto.se if you still have not received your order.
Mvh, Exakta Photo
Reply from exaktaphoto.se
Hej Sabeen,
Tack för ditt omdöme, det gör oss glada!
Mvh, Exakta Photo
Very very expensive and not even raw…
Very very expensive and not even raw files if buying digital.
8 December 2024
Reply from exaktaphoto.se
Hello,
Thank you for your review. Please contact us at info@exaktaphoto.se for a further description of what you are not satisfied with.
With kind regards, Exakta Photo
Extremely expensive and awful quality!!!
5 December 2024
Reply from exaktaphoto.se
Hello,
Thank you for your review, but we are sorry that you are not satisfied.
We would appreciate it if you would contact our customer service and clarify your comments. You can reach us at info@exaktaphoto.se. You can also call us at 0431-445600.
Best regards, Exakta Photo.
Photos are always received damaged and…
Photos are always received damaged and warped
16 November 2024
Reply from exaktaphoto.se
Hello,
Thank you for your review.
Sorry that you got damaged pictures! Our pictures should be able to handle the delivery. Please contact our customer service if you need help with a complaint.
You reach us on info@exaktaphoto.se. You can also give us a call on 0431-445600.
Regards, Exakta Photo
How I look
I wished the photographer advice me to arrange my hair and my clothes to an look more good
27 November 2024
Reply from exaktaphoto.se
Hi Andre,
Thank you for your nice review.
Kind regards, Exakta Photo
Systems are not reliabale
Systems are not reliabale. But team corrected there mistake on system.
20 November 2024
Reply from exaktaphoto.se
Hello,
Thank you for your review, we are happy to hear that the problem were solved!
Kind regards,
Exakta Photo
Reply from exaktaphoto.se
Hello,
Thank you for your review, but we are sorry that you are not satisfied with our prices. We would appreciate it if you contact our customer service and clarify your comments. You can reach us at info@exaktaphoto.se.
Kind regards,
Exakta Photo
It’s been more than 2 months
It’s been more than 2 months . I have not received my magnet yet
18 November 2024
Reply from exaktaphoto.se
Hello,
Thank you for your review but sorry that you are not satisfied.
Hope you are more satisfied now that you have received the magnetic picture.
Kind regards,
Exakta Photo
Väldigt bra
18 November 2024
Reply from exaktaphoto.se
Hej Thanos,
Tack för ditt fina omdöme!
Mvh, Exakta Photo
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