e-Hardware Reviews 

14,915
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth fulfillment processes, and the consistently high quality of the architectural products received. Consumers also find the online platform very easy to navigate, allowing them to quickly locate specific items and complete their purchases seamlessly. Some reviewers were not happy with certain small hardware details, mentioning that the supplied screws were occasionally the wrong size or too long for proper installation. Additionally, a few people noted occasional shipping delays or courier handling problems that slightly impacted their delivery timeline.

What people talk about most

Product

Consumers find product quality to be outstanding, frequently expressing satisfaction with items like stylish... See more

Quality

Users describe positive interactions with quality, frequently noting that the products are well-made,... See more

Order

Customers consistently note positive experiences with order processes, highlighting that navigating the site... See more

Service

People report positive experiences with service, highlighting rapid delivery, helpful support, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Prompt delivery. I loved that you can buy single, small items without having to buy in packs. Highly recommend the company. Item was exactly as expected and website was easy to na... See more

Rated 5 out of 5 stars

Phoned to check stock before ordering and assistant was really pleasant and helpful. The order arrived next day as promised, very well packaged. The handles/locks/hinges haven't been fitted yet but l... See more

Rated 5 out of 5 stars

Fantastic service… I nearly did not purchase the products I wanted based on a some of the poor reviews I had read. But I decided that these were a minority and went ahead anyway. What fantastic servic... See more

Rated 5 out of 5 stars

The hinges I ordered were delivered quickly, despite me changing the delivery address at the last moment. They arrived damaged, however. No fault of the company, the courier appeared to have used the... See more


Company details

  1. Hardware Shop
  2. also in
  3. DIY Store
  4. Home improvement shop

Information provided by various external sources

e-Hardware stock a huge choice of top quality door handles, door furniture, door knobs, ironmongery window furniture, door hardware and light switches in contemporary and traditional designs. With over 30 years experience in the trade e-Hardware are one of the leading online suppliers of ironmongery in the UK. All our products are manufactured to very high standards and chosen for their quality, style and above all offer great value for money.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(14,915)

337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Astrid chrome/satin door handles

The Astrid chrome/satin door handles, hinges and latches o bought were a good price, arrived the next day after ordering and were excellent quality. I would have no hesitation to buy from E-Hardware Ltd of Colchester again.

28 October 2026
Unprompted review
Rated 5 out of 5 stars

Amazed at cost and service

Price was what initially attracted me to this company but the customer service and quality of product is what will bring me back and recommend to others.
The delivery was with dhl and easy to track.

27 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt delivery. I loved that you can buy single, small items without having to buy in packs. Highly recommend the company. Item was exactly as expected and website was easy to navigate with clear descriptions

1 November 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service (checking on screw and bolt dimensions on hinges and calling me back), rapid delivery and a quality product.

29 October 2026
Unprompted review
Rated 4 out of 5 stars

Ideal for the job, just be aware it requires a narrower square spindle for the handles

I needed a 90mm backset latch for a customer and eHardware was the only place I could find one.

It’s actually adjustable, either 90mm or 100mm backset but the 90mm setting was all I required.

The latch seems to be of decent quality and fitted well, the only thing to be careful of is that it requires a smaller square spindle than a standard door latch - luckily the existing latch was the same, had it not been then it could have been a problem, hence the four stars.

The ordering process was straightforward and the latch was delivered quickly.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with my internal door…

Really happy with my internal door handles. The fit and finish are excellent. They feel well made and are just what I was looking for after struggling to find a replacement for my current handles which were discontinued by the supplier. Would definitely recommend E Hardware and use them again.

26 October 2026
Unprompted review

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