Parfumerie Douglas Nederland Reviews 

Absolutely horrible customer service.

Their delivery partner delivered the wrong product, and instead of fixing their mistake, Douglas has left me without my product, without my money, and without any real help. My emails are ignored, phone calls end with empty promises, and I've even had customer service representatives simply hang up on me ('nice' solution, right?)

I repeatedly explained that I'm leaving for my holiday in one day and that this was urgent. The only response I got was essentially, "I can't do anything."

The problem is still unresolved.

If you can buy the same product somewhere else, DO IT. My advice is to AVOID Douglas altogether. A company should be judged not by whether mistakes happen, but by how it solves them and Douglas has completely failed and dissappointed me.

P.S. I am still currently waiting for THE PROMISED E-MAIL.

Douglas is a trusted company and when you order online, they deliver!

This is the second time I use Douglas online shopping, the order will arrive on time

You can shop better in the store than ordering online! They are very bad with shipping!

Lady was making faces, very unprofessional and shallow! Apeldoorn store.

I have ordered some products for a birthday gift on 24th of April, they were out for delivery on the 25th and they have been out for delivery ever since. I have spoken with DHL who are telling me repeatedly I have to speak to Douglas and I have emailed Douglas klantenservice account several times and had no response. When I've tried to call them I've been placed on hold for a very long time and I don't feel like I'll be getting my money back.

Will avoid in the future and I advise people to do the same.

I received a damaged package from Douglas Netherlands, and the way this was handled was extremely disappointing. Their first response was to immediately blame the delivery company. However, the damage clearly came from the inside: the products were leaking, which means the issue originated during packing by Douglas, not during delivery.

I contacted customer service by email and provided all relevant pictures in my very first message, clearly showing the leaking products and damaged box. After several back-and-forth emails, Douglas waited until the 10th day to ask me for pictures again. This makes no sense—those pictures had already been sent. Who keeps a damaged box and empty, leaked products for ten days, especially when the evidence was already provided from the start?

Overall, the customer service was slow, dismissive, and inefficient. I really do not recommend Douglas. Even low-cost websites offer better service, and competitors handle these situations far more professionally.

Absolute bad experience, wouldn't recommend. I ordered something and selected the date of delivery. Nothing was delivered on the date of delivery and when I called their customer support, the person rudely says there was a holiday in between so it won't come. If it won't come, then why give an option to select the delivery date. Completely disappointed, not going to order through them again. And what rude customer support staff!

I was looking for this new perfume.
Here I found great prices, fast delivery with time options and the different options for free gifts.

I ordered what was clearly labeled as a “lipstick” (Rouge Dior Velvet) from Douglas, but what I received was only a refill — without the actual lipstick case, making it unusable on its own.
There was no clear indication in the product title or main visuals that this was just a refill. The page presents it like a complete lipstick, which is misleading. Only after opening and trying to use it did I realize it requires a separate case.
This is not a small detail — it fundamentally changes the product. A refill without a case is not a functional lipstick.
Very disappointing experience, especially from a premium brand and retailer. Product labeling and presentation should be much clearer to avoid misleading customers.

they just lie in ur face dont believe them they are lyiers dont buy from them

I have avoided Douglas for many, many, many years, but decided to give them another chance. I went to two stores in Utrecht and their customer service, or rather lack there of, was so atrocious I left and spent my money at Chanel Bijenkorf. You lost 500 euros and a future customer.

I had complaint about a product and the ONLINE Douglas team proved to be the absolute best. I am very grateful for handing this, guys. Much much appreciated.

The workers in Douglas store located in The Passage didn't help me, unfortunately. They weren't event willing to open and test the quality of the product even though I showed the emails.

So my 5 stars go to the ONLINE team.

Always great service, I am huge fan and will keep using it! Thanks a lot!

They treat customers very good 👍, very friendly , even with foreigners like me as not Dutch, I feel comfortable to shopping with.
Douglas is the best to make customers feel satisfaction.

Easy and simple app, good selection of quality products, delivered with ease.

Easy to navigate site. Excellent assortment of brands often not found in the individual Douglas shops. Frequent sales and good prices. Super quick delivery.

I placed an order from Douglas Nederland on Nov 26, 2025, during their Black Friday sale, yet the delivery was never fulfilled. My package was lost during delivery (the last status was “out for delivery,” and it had never been updated since Nov 27, 2025).

I’ve sent emails to their customer service team about this situation (as Douglas says to do so), 5 times in total (on Nov 29, Dec 02, Dec 07, Dec 10, and Dec 16). I haven’t received a single word from them since then.

I understand that Black Friday and the holiday season must be their busiest time of year, yet this level of client service is unacceptable, especially from a renowned brand like Douglas.

A very neat, professional store with a high-class feel, always providing excellent service, and you leave the store satisfied.

Duglas coupon was not valid in every Duglas shop ? pitty it EXPIRES ? birthday and other coupon also, nevrmind.