DialAFlight Reviews 

15,710
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 942 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for organizing smooth itineraries and providing excellent communication throughout the entire booking process from start to finish. Travelers deeply value the personal touch, expert knowledge, and efficiency when planning their dream holidays, noting that professional support is always readily available when needed. Some reviewers were not happy with specific logistical issues, mentioning failed airport transfers, unexpected booking errors, and communication gaps that negatively disrupted their trips. A few consumers also pointed out instances of incorrect information provided by agents regarding travel connections, requiring extra effort to resolve.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, efficient, and friendly... See more

Staff

Customers consistently note positive experiences with staff, frequently describing team members as warm,... See more

Holidays

Users describe positive interactions with holidays, highlighting well-planned itineraries, seamless... See more

Booking process

Reviewers mention positive feedback about booking process, expressing total satisfaction with seamless... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for being able to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked a trip to Asia, travelling to Singapore, Thailand, (three locations) Vietnam (two locations) and back to Singapore. The whole experience, from advice, a couple of amended itineries, the cost... See more

Rated 5 out of 5 stars

Paul Jones arranged our recent flights to India,including an internal transfer. Not only did he get better prices than we were quoted elsewhere,but kept in touch as Air India,made several changes to... See more

Rated 5 out of 5 stars

Excellent Holiday arrangements made by Rebecca. We have booked quite a lot of holidays through Rebecca at Dial-a-flight most have been long-haul holidays which Rebecca has planned and laid out the... See more

Rated 5 out of 5 stars

Fantastic trip to Canada in Sep 26, the Itinerary put forward was ideal and covered all aspects of our trip perfectly! Toronto and Niagara Falls did not disappoint so many thanks to Tara, Maisie and... See more


Company details

  1. Travel agent
  2. also in
  3. Airline ticket agency
  4. Flights search site
  5. Hotel
  6. Tour operator

About DialAFlight

Written by the company

10 reasons why we're different
  • Calls answered LIVE in FIVE seconds
  • Good old fashioned customer service
  • Best value for money deals. £376 million of buying power
  • Expert personal Travel Managers
  • Your travel plans automatically updated on the DAF app
  • 24/7 emergency helpline
  • Triple protection for client money. ABTA, ATOL, Trust Account
  • Insider knowledge. Access to fare classes you will never normally see
  • Any Air Miles automatically added
  • Your bookings help thousands of underprivileged children learn to read

The company brave enough to ask for reviews AFTER customers have travelled...

Written by the company

We ask for reviews AFTER a customer has travelled. So you get an insight into their whole experience.
Were our staff friendly and knowledgeable? Did everything work out OK? If anything went wrong while you were overseas were you happy with the way we handled it? Did you need help from our out-of-hours team?
Many companies ask for reviews at the time of booking. Before they have travelled. When most people are happy!

Contact info

4.9

Excellent

TrustScore 5 out of 5

16k reviews

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No recent history of asking for reviews

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4.9

All reviews

(15,710)

880 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have used Dial a Flight on several…

We have used Dial a Flight on several times over the last five years. We always deal with the same agent who understands our needs for acceptable flight times and has an amazing ability to find just the right hotel in cities over the world. The price is always competitive. Unlike some other travel firms, their phone performance is brilliant. Answered in five rings and always helpful assistance when needed. We will use again. Thank you

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Thank you very much to Colin for being…

Thank you very much to Colin for being so professional and friendly.
Colin listened to our ideas, then put together a fantastic plan involving multiple flights across three countries.
We were also really impressed with the Dial a Flights app; it is very user-friendly when you are on the road and need to stay up to date.
We were away for three months, and knowing that Colin and Dial a flight was available if any issues occurred was priceless.
Thank you again Colin and look forward to using you again
Leonard and Ann



3 August 2026
Unprompted review
Rated 5 out of 5 stars

Call Jordan from Dial-A-Flight - just superb

I have used Jordan from Dial-A-Flight for many years. Initially for flights to Australia and holidays there whilst visiting family. This trip was a special one. We wanted to go on safari and Jordan was Superb. Helped us with every aspect. Our flights and pick-ups were all smooth, the Explorer Serengeti hotel in Tanzania was truly out of this world and the whole trip was a once in a life time experience. The question is what next? Definitely going to consult Jordan ✔️🙏

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Phone answered by living people

First class service solving a last minute problem. Cannot praise Aiden Pinder too highly. Great using a company who give such prompt service and who don’t use recorded messages chatbots and AI.

27 October 2026
Unprompted review
Rated 5 out of 5 stars

I did a recent trip to Australia and…

I did a recent trip to Australia and New Zealand and all flights were kindly taken care of by Andrew at DialAFlight and all went perfectly smoothly.
Have also used twice before and again a perfect experience, always contactable when advice needed, makes worry free travel.

29 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

From my initial phone call the service from Kenny and his team was first class.
Since returning my wife’s friend has booked tickets with DialAflight for January on my recommendation.

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

I've been using Dial a Flight for a few years now and a recent trip to Japan showed just how great they are. All arrangements worked perfectly. However, we had to change our return flight due to unexpected circumstances - their 24 hour line was fast efficient, unflappable and amazing. Thank you.

26 October 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service from Maisie & colleagues

Maisie and her colleagues were very 'tuned' in to my request for a route 66 trip. Nothing was too much trouble, even when I requested changes. When the booking was finally made everything went smoothly, despite taking some time to complete because of the itinerary. I would not hesitate to book with Maisie again. We had an issue with 1 hotel and she is doing her best to sort it for us. Excellent service.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Dialaflight ....beyond brilliant.

Freddie and his team at Dialaflight are so helpful and efficient, warm and friendly too. The itinerary they put together for my trip was perfect, and everything went so smoothly. It was good to know they were at the end of a phone if I needed them. They were beyond brilliant. I have used Dialaflight for many trips and will continue doing so. They are reliable, and I trust them 100%.

10 October 2026
Unprompted review
Rated 5 out of 5 stars

20 years of using

We have used DialAFlight for over 20 years - nothing is too much trouble, advice and recommendations are excellent and details and updates given in timely fashion. We would not use anyone else for our trips as we can Taylor make them to our own itinerary and preferences

25 October 2026
Unprompted review
Rated 5 out of 5 stars

Family Trip to Asia

We booked a trip to Asia, travelling to Singapore, Thailand, (three locations) Vietnam (two locations) and back to Singapore. The whole experience, from advice, a couple of amended itineries, the cost and the places we visited, to the hotels we stayed at, to the arranged pick up and drop offs to airports, was one that the whole family appreciated and very much enjoyed. Both Amy and Greg did us proud and if there were any questions, nothing was too much trouble. Thank you massively.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I have been using dialAFlight for some years for all my flights and accommodation.

Boris Loadman has always been our travel manager because he had been so helpful from the offset. Because of his customer service my two sons now use this company and always insist that Boris deals with their travel arrangements for their growing family.

I have just returned from a trip from the USA with a friend. 2 months before our holiday my friend was diagnosed with cancer. Yet again Boris went above and beyond to change flights and Accommodation to align
with my friends hospital appointments.

I would like to thank Boris for his empathy and patience for our circumstances and doing his best to accommodate our situation.

17 October 2026
Unprompted review
Rated 5 out of 5 stars

An example of great customer service with DialAFlight

I'd like to recognise Ivor Savage for providing yet another seamless booking with DialAFlight. I've used DialAFlight/booke with Ivor several times and each time, the overall customer care and attention to detail was exceptional from start to finish! Ivor kept in contact through out the entire process and kept me updated by phone and/or email. It was a 5* experience and I thouroughly recommend booking holidays and trips with Ivor/DialAFlight & I'll most definitely use them again!

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Paul Jones arranged our recent flights…

Paul Jones arranged our recent flights to India,including an internal transfer. Not only did he get better prices than we were quoted elsewhere,but kept in touch as Air India,made several changes to the timings and each time we received immediate details of the changes. He also dealt with check in and emailed our boarding passes.
All in all,excellent service. We’ve used them before and will definitely do so again.

16 October 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used DialAFlight and their services almost comes as a surprise in this day and age. Kieran has handled both trips and I couldn't believe the attention to detail provided. I asked him to provide details of a trip to Valencia earlier this year and just last week, a trip to Lisbon. All the information is provided promptly, voucher for hotel/transfers/airline etc. He phone call just before we travelled to ensure we had everything needed. When the time of the flight was changed by the airline while we were on holiday, DialAFlight ensured that the company picking us up from the hotel were informed without prompting. To sum up they provided an excellent service from start to finish and I would recommend them to my friends. Thanks to Kieran and DialAFlight

17 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Holiday arrangements made by…

Excellent Holiday arrangements made by Rebecca.
We have booked quite a lot of holidays through Rebecca at Dial-a-flight most have been long-haul holidays which Rebecca has planned and laid out the most enjoyable hotels and flights. She kept us up to date all the way.
There customer services are also very good when you are away they keep you informed and make sure everything goes to plan.
We have a few more holidays booked for 2027 that Rebecca has helped plan for us.
Thanks Rebecca keep up the good work 😊

18 October 2026
Unprompted review
Rated 5 out of 5 stars

Nothing is too much trouble with this…

Nothing is too much trouble with this company. Dial a flight helped in getting us part of the way home from Thailand to the UK after Trump invaded Iran and all flights via Dubai were cancelled (our tour company, Travel Bag, were 100% useless). I have recently booked return flights to Vancouver through Dial A Flight and was thrilled by the deal they got me…. I have now booked a return trip to Kenya for February. I wouldn’t use any other company now for flights…. I haven’t tried their package holidays yet but I have high hopes!

8 October 2026
Unprompted review

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