During the latest heatwave I ordered a Devola desk fan which had been highly rated in a Guardian review. When there was a problem with the DPD delivery I got in touch with Devola and their customer se... See more
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Review summary
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Very helpful Customer Service @ LoveShopDirect both generally and also with ref to dpd delivery. The first delivery (Abhishek) 15 June 2026 ORDER DV-0030332: Product left outside of main entra... See more
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I wouldn’t hesitate in recommending this product. It’s been a breath of fresh air, quite literally. Easy to set up and easy to use. Does exactly what it’s intended for. Useful features... See more
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This is the second one of these panel heaters I've bought. The first one lasted a good while, but the heating element eventually gave up, which isn't unusual after a few years of constant use. This on... See more
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Company details
- #46 of 71 best companies in Heating equipment supplier
- #4 of 9 best companies in Air conditioning store
About Devola
Written by the company
Devola is your one-stop shop for all your home heating, cooling and ventilation needs.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Contact info
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, United Kingdom
- 0800 043 4243
- sales@devola.co.uk
- www.devola.co.uk
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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A good shopping experience.
This is an efficient fan. The controls are easy to use and the fan is very light so can easily be moved to where it is needed. It has 9 speeds and a timer as well as oscillating up and down and left to right. Delivery was quick. I am very pleased with it.
25 June 2026
Reply from Devola
Hi Jenny,
We're delighted to hear your order arrived the very next day and that you're pleased with your new fan so far. It's great to know everything went smoothly. Thanks for your kind words and for choosing to shop with us! ✨
Kind Regards,
Jess
Reply from Devola
Hi Peter,
Thanks for the lovely review! We're so pleased everything ticked the boxes for you, from the price to the speedy delivery. We really appreciate your support and hope you're enjoying your new product😊
Kind Regards,
Jess
Really like your Devola tower fan The…
Really like the Devola tower fan. The remote is super handy and it has easy airflow options. It's pretty light weight, so I can move from room to room easily. On low and medium setting it's quiet enough for sleeping, has a quieter sleep mode and a timer. On high you can hear it, but that's expected. I brought the tower fan mainly for the bedroom.
Overall great for price.
7 July 2026
Reply from Devola
Hi Geraldine,
We're delighted to hear you're enjoying your Devola tower fan. It's great to know you're finding the remote, airflow settings and lightweight design so useful, and that it's quiet enough to help you get a good night's sleep. We're really pleased it's been such good value for your bedroom, and we appreciate you taking the time to share your experience 🌙🍃💙
Best wishes,
Elise
Reply from Devola
Hi Clare,
We're delighted to hear you're pleased with your fan and that it arrived within 24 hours. Thank you for taking the time to share your feedback 🍃
Best wishes,
Elise
Super quick delivery
Super quick delivery, great small fan a welcome relief in the heat and did the job.
9 July 2026
Reply from Devola
Hi Eileen,
We're delighted to hear your fan arrived so quickly and provided some welcome relief from the heat. It's great to know it did the job, and we really appreciate your feedback 🌞
Best wishes,
Elise
5 Stars all round
I wouldn’t hesitate in recommending this product.
It’s been a breath of fresh air, quite literally.
Easy to set up and easy to use.
Does exactly what it’s intended for.
Useful features including a timer, which I didn’t think I’d need but have.
Delivered very quickly.
All in all a very good experience.
9 July 2026
Reply from Devola
Hi Buzz,
We're delighted to hear you're so pleased with your purchase and the overall experience. It's great to know it was easy to set up, has been performing exactly as expected, and that features like the timer have proven more useful than you anticipated. We're also pleased your order arrived quickly, and we really appreciate your recommendation and kind feedback 🍃😊
Best wishes,
Elise
Just worked as it should
9 July 2026
Reply from Devola
Hi Amanda,
We're pleased to hear everything worked exactly as it should. Thank you for taking the time to leave your feedback 😊
Best wishes,
Elise
Great next day delivery
Great next day delivery. Updated throughout. Great fan exactly as described.
9 July 2026
Reply from Devola
Hi Miss. N,
We're delighted to hear your fan arrived the next day and that the delivery updates kept you informed throughout. It's great to know it was exactly as described, and we really appreciate your feedback 🍃
Best wishes,
Elise
Great fan
Great quick Service and Great fan. Silent at setting 1, much louder at setting 10 but not overbearing. Very Happy with my purchase.
25 June 2026
Reply from Devola
Hi Merran,
We're delighted to hear you're so happy with your purchase. It's great to know your fan arrived quickly and that you're pleased with its performance, especially how quiet it is on the lower settings while still providing plenty of power when needed. Thank you for taking the time to share your experience ⭐🙌
Best wishes,
Elise
Ordered the fan on Wednesday
Ordered the fan on Wednesday, and it arrived as promised on Thursday! As advertised it is efficient and quiet.
8 July 2026
Reply from Devola
Hi Susan,
We're delighted to hear your fan arrived the very next day as promised. It's great to know it's living up to expectations by being both efficient and quiet. Thank you for taking the time to share your feedback 👍
Best wishes,
Elise
Great product and service
8 July 2026
Reply from Devola
Hi Nicholas,
We're delighted to hear you were happy with both the product and the service. Thank you for taking the time to leave your feedback 🌟
Best wishes,
Elise
Great air conditioning units and products!
Easy to place an order online. Delivery was quick. The air con unit is brilliant and warranty etc all included, great value. Really pleased with the purchase and selection of products.
19 June 2026
Reply from Devola
Hi Anisa,
Thank you for your fantastic review! We're so glad to hear you found the ordering process straightforward and that your air conditioning unit arrived quickly. It's great to know you're pleased with the quality, the included warranty, and the value for money. We really appreciate you taking the time to share your experience! ❄️
Kind Regards,
Jess
Great product good delivery time
8 July 2026
Reply from Devola
Hi,
Thanks for the great review! We're really pleased you're happy with your product and that it arrived in good time. We appreciate you taking the time to share your feedback. 👍
Kind Regards,
Jess
Reply from Devola
Hi Susie,
Thank you for your lovely review! We're so pleased to hear you found our response helpful, and it's even better to know you're enjoying your fan. We really appreciate your kind feedback! 😄
Kind Regards,
Jess
Excellent service and fan works well
Excellent service and fan works well. Mainly for smaller space ie desk top in office.
8 July 2026
Reply from Devola
Hi Elizabeth,
Thank you for your 5-star review! We're delighted to hear you're happy with both the service and your fan. It's great to know it's the perfect fit for your office desk space. Thanks for sharing your feedback with us! ✨
Kind Regards,
Jess
Reply from Devola
Hi Elizabeth,
Thanks so much for your fantastic review! We're really pleased to hear you're happy with the product and that your order arrived quickly and professionally. We appreciate you taking the time to share your experience 💎
Kind Regards,
Jess
Very pleased with my fan
Very pleased with my fan. Very quiet on the lowest setting so ideal for the bedroom. Has a lot of power on the higher settings. A good size, just fits on my dressing table. Also very good value.
8 July 2026
Reply from Devola
Hi Shelagh,
Thank you for sharing your experience! It's wonderful to hear that you're so pleased with your fan. We're glad it's nice and quiet on the lower setting for the bedroom while still offering plenty of power when you need it. It's great to know the size was just right too, and that you felt it offered excellent value 😊
Kind Regards,
Jess
Reply from Devola
Hi James,
Thank you for your review! We love hearing feedback like this. It's great to know the product does exactly what you expected, and we really appreciate you taking the time to let us know 🌟
Kind Regards,
Jess
Outstanding customer service from Kiran
During the latest heatwave I ordered a Devola desk fan which had been highly rated in a Guardian review. When there was a problem with the DPD delivery I got in touch with Devola and their customer service was superb. Kiran communicated really well, was super helpful and solved the issue very quickly which was much appreciated. He also went above and beyond to help with a further issue. Outstanding customer service!
15 July 2026
Unprompted review
Reply from Devola
Hi,
Thank you for taking the time to leave such a kind review. Although your delivery didn't go quite as planned, we're so pleased Kiran was able to step in and help. It's great to hear she kept you updated, resolved everything quickly, and went the extra mile to assist you. We'll make sure your feedback is shared with her. Thanks again! 😄
Kind Regards,
Jess
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