Digital Direct  Reviews 

4,000
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the polite, friendly, and highly knowledgeable staff who arrive promptly for appointments and explain technical issues clearly before starting any repairs. People truly appreciate the exceptionally helpful telephone support and the efficient booking process that makes scheduling home visits completely hassle-free from start to finish. Some reviewers were happy with the very reasonable prices and the clear, transparent quotes provided upfront before any work actually begins. Consumers additionally note that skilled engineers always leave work areas extremely clean and tidy after finishing the required fixing job successfully. Reviewers frequently mention that services are completed quickly and reliably without any unnecessary hassle.

What people talk about most

Service

People report positive experiences with service, highlighting prompt arrival and professional execution.... See more

Staff

Reviewers mention positive feedback about staff, consistently describing both office personnel and on-site... See more

Price

Consumers find pricing to be very reasonable, fair, and offering great value for money. Reviewers frequently... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are consistently... See more

Customer communications

Customers had positive experiences with contact, noting great communication throughout the process by phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had Rob and Sam visit today to look at fixing poor TV reception, after the wife remembered the work in the loft conversion, they lifted the Lino, opened up a floor panel and found the failed head... See more

Company replied

Rated 5 out of 5 stars

Having decided to ditch Virgin Media we needed an aerial for Freeview Play. Andy, very polite and friendly young man, arrived on time, discussed our options, agreed on a price and he worked very effi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Attended home promptly, even rang to offer an earlier date but didn’t suit me. Listened to my issue and then rectified it and offered extra advice which saved me extra spending. Wha... See more

Company replied

Rated 5 out of 5 stars

Very well run company. Elaine took my call and explained how they operate and booked my preferred day. The engineer Richard attended and was very professional. He gave me a quote for the work that ne... See more

Company replied


Company details

  1. #1 of 7 best companies in Cable provider
  2. #1 of 3 best companies in Closed Circuit Television Store
  3. #1 of 38 best companies in Electrician
  4. #1 of 3 best companies in Satellite Communication Services Provider
  5. #1 of 15 best companies in Security System Installer
  6. #1 of 47 best companies in TV shop

Written by the company

Why Choose Digital Direct? Digital Direct is a small family-run business built on honesty, reliability and getting things right first time. We genuinely care about our customers and pride ourselves on offering a friendly, professional and helpful service from first enquiry through to installation. With years of experience and thousands of happy customers, we specialise in all aspects of: • TV Wall Mounting • Aerial & Satellite Installations • Starlink Installation • WiFi & Internet Solutions • CCTV & Security Systems • AV & Sound Systems • Media Walls & Home Technology Our knowledgeable installers are approachable, experienced and passionate about delivering high-quality workmanship and tidy professional installations every time. Whether you need advice, repairs, upgrades or a complete installation, we are here to help and will always aim to provide the best solution for your home or business. Call Digital Direct today for a free quote and friendly expert advice.

Local Approved Family Business TV WiFi CCTV ELECTRICAL DATA

Written by the company

No Hidden Extras , Same Day Service , No Call Out Charge , Local Engineers
Digital Direct are a local family business providing aerial and satellite solutions to Domestic and Commercial customers , We pride ourselves on doing a great job at a fair price. We are here to help with all your TV needs - From Aerial Repairs to full new TV Systems, Digital Direct can support you with all your Satellite, Freeview , Freesat and You view needs . We can wall mount TVs to set up complete home cinema.
We Will Not Be beat on Price
We pride ourselves on providing a quality installation at a fair price - We will price match a like for like genuine written quote from a reputable company .

Contact info

5.0

Excellent

TrustScore 5 out of 5

4k reviews

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5.0

All reviews

(4,000)

297 reviews in the last 12 months

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Rated 5 out of 5 stars

A Reliable Aerial Company You Can Trust

From the moment I spoke to Elaine "in the office" to completion of the work a few days later, I couldn't have wished for a more helpful and re-assuring experience both from Elaine and Andy who carried out the work.
We do stream, but also wanted the option of "traditional digital TV" via an aerial. One day we experienced significant interference which gave rise to our call to "Digital Direct". Andy, the technician, advised us to change the transmitter we were connected to, where it would be best to site our new aerial, and kept me posted, as his work progressed, showing me "signal strength" etc on his tablet. Andy worked quickly and efficiently, and it was not unlike having a friend in the house!
I have absolutely no hesitation in recommending this Company to those in need and again thanks to you both for all your help and support.

26 August 2026
Rated 5 out of 5 stars

Great!

Installed our Starlink equipment and really please. Really professional and efficient. Make sure it was up and running and answered any questioned we had.

24 August 2026
Rated 5 out of 5 stars

Amazing service

Amazing service, I would highly recommend Digital Direct

20 August 2026
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Reply from Digital Direct

Thank you Daniel. We always appreciate it when our customers say they would recommend and we will always be happy to help.

Rated 5 out of 5 stars

Great personable team who weren't fazed…

Great personable team who weren't fazed by the 'tricky' install. In and out in 30 minutes and that included a brief stop for a cold drink. It was a very hot day.
So a excellent job all-round!

21 August 2026
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Reply from Digital Direct

What a fantastic review and comments, thank you. We really appreciate your comments and know how important our customer reviews are.

Rated 5 out of 5 stars

Great coms

Great coms, great fitters, fast response.

18 August 2026
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Reply from Digital Direct

Thank you Paul, really happy you were pleased with the service you received.

Rated 5 out of 5 stars

Very good communication and Andy…

Very good communication and Andy arrived at the time stated. Assessed the problem and sorted in a professional and tidy manner. Definitely recommend

21 August 2026
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Reply from Digital Direct

Great review and comments, thank you Chris. Really happy you would recommend Digital to others.

Rated 4 out of 5 stars

Excellent service

Excellent service. Left clean, neat and tidy. Both members of staff were friendly and professional. Would have been 5 stars but the member of staff didn't have all the equipment needed at the first visit even after discussing it at booking stage. Would happily recommend and use again.

21 August 2026
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Reply from Digital Direct

Hi Mr Williams. We are sorry you were disappointed that all of the work could not be carried out on the initial visit even after discussing your requirements. We can only apologise and explain that although we do our best to keep the vans stocked with as much equipment as possible there may come a time when we do have to make a return journey due to the specific bracket and positioning requirements. We really appreciate your lovely review and if you would like to address your disappointment with our director Sarah she would be more than happy to speak with you. Regard, Digital Direct team.

Rated 5 out of 5 stars

Really lovely man that fitted my Ariel…

Really lovely man that fitted my Ariel on time , done his job perfect I am so pleased thank

11 August 2026
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Reply from Digital Direct

What great comments, thank you Ms Cummins. We have shared your review with the engineer who carried out the work for you and we really appreciate the time you have taken to complete the review.

Rated 5 out of 5 stars

Arrived on time and the installation…

Arrived on time and the installation was done quickly and efficiently. Would highly recommend.

11 August 2026
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Reply from Digital Direct

We are always delighted when our customers say they would recommend our services, thank you Mr Taylor. We will always be happy to help.

Rated 5 out of 5 stars

Great service throughout the process

Great service throughout the process, from organising the installation visit to carrying out the installation and set up very friendly and professional

14 August 2026
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Reply from Digital Direct

Thank you Mr Green. We know how important our reviews are and realise that a lot of customers come our way because of our reviews. We appreciate your great comments, thanks again.

Rated 5 out of 5 stars

Great communication from the time of…

Great communication from the time of booking, installation is solid and a very neat job,,
The technician was brilliant, knowledgable and explained everything.
Top job guys thanks

13 August 2026
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Reply from Digital Direct

What can we say other than, 'Thank you'. Great review and we are so happy that you were delighted with the service. We have forwarded your comments onto the engineer and shared with the rest of the team.

Rated 5 out of 5 stars

Brilliant communication

Brilliant communication, completed job quickly, helped set up phone app & cleared up after themselves

12 August 2026
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Reply from Digital Direct

Thank you Mr Chapman. Our engineers pride themselves on respecting customers property and belongings. They will always take the utmost care.

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