Digital Direct  Reviews 

4,040
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 299 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the support team and field technicians are exceptionally polite, highly knowledgeable, and always arrive right on time. Clients are deeply impressed by the swift problem-solving skills and the clear explanations provided throughout every stage of the project. A few other people also felt that receiving detailed upfront quotes and fair pricing made the entire process completely transparent and budget-friendly. Reviewers additionally noted that workers always respect private properties by keeping work areas extremely tidy and cleaning up thoroughly afterwards. Consumers truly value this reliable level of dedication and steady communication from initial phone calls until final completion.

What people talk about most

Service

Clients share positive opinions on service, noting that consumers experience quick, efficient, and friendly... See more

Staff

Customers had positive experiences with staff, frequently describing the team as extremely polite, prompt,... See more

Price

People report positive experiences with price, highlighting that costs remain within personal estimates and... See more

Customer service

Users describe positive interactions with customer service, highlighting that telephone support staff are... See more

Product

Consumers find product to be positive, highlighting efficient installations and effective resolutions to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had Rob and Sam visit today to look at fixing poor TV reception, after the wife remembered the work in the loft conversion, they lifted the Lino, opened up a floor panel and found the failed head... See more

Company replied

Rated 5 out of 5 stars

Having decided to ditch Virgin Media we needed an aerial for Freeview Play. Andy, very polite and friendly young man, arrived on time, discussed our options, agreed on a price and he worked very effi... See more

Company replied

Rated 5 out of 5 stars

We’ve dealt with this company four times and would highly recommend them. On one occasion they sorted my problem out over the telephone.!! Every time l’ve telephoned it has been answered by a pleasa... See more

Company replied

Rated 5 out of 5 stars

This was an excellent experience. My aerial on the roof had fallen down, and Andy came and managed to fix it in spite of difficult location and having to crawl up a sloping roof, and fit a new brack... See more

Company replied


Company details

  1. Cable provider
  2. also in
  3. Closed Circuit Television Store
  4. Electrician
  5. Satellite Communication Services Provider
  6. Security System Installer
  7. TV shop

Written by the company

Why Choose Digital Direct? Digital Direct is a small family-run business built on honesty, reliability and getting things right first time. We genuinely care about our customers and pride ourselves on offering a friendly, professional and helpful service from first enquiry through to installation. With years of experience and thousands of happy customers, we specialise in all aspects of: • TV Wall Mounting • Aerial & Satellite Installations • Starlink Installation • WiFi & Internet Solutions • CCTV & Security Systems • AV & Sound Systems • Media Walls & Home Technology Our knowledgeable installers are approachable, experienced and passionate about delivering high-quality workmanship and tidy professional installations every time. Whether you need advice, repairs, upgrades or a complete installation, we are here to help and will always aim to provide the best solution for your home or business. Call Digital Direct today for a free quote and friendly expert advice.

Local Approved Family Business TV WiFi CCTV ELECTRICAL DATA

Written by the company

No Hidden Extras , Same Day Service , No Call Out Charge , Local Engineers
Digital Direct are a local family business providing aerial and satellite solutions to Domestic and Commercial customers , We pride ourselves on doing a great job at a fair price. We are here to help with all your TV needs - From Aerial Repairs to full new TV Systems, Digital Direct can support you with all your Satellite, Freeview , Freesat and You view needs . We can wall mount TVs to set up complete home cinema.
We Will Not Be beat on Price
We pride ourselves on providing a quality installation at a fair price - We will price match a like for like genuine written quote from a reputable company .

Contact info

5.0

Excellent

TrustScore 5 out of 5

4k reviews

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5.0

All reviews

(4,040)

277 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy

Arrived on time. Explained process well.
Quick, efficient, friendly. Cleaned up after himself. Cost was within my personal estimate. Very happy.

26 October 2026
Rated 5 out of 5 stars

Excellent service

Professional, polite, extremely knowledgeable offered valuable advice, wouldn't know anything was installed everything cleared away. Highly recommend have used before and would use again

22 October 2026
Digital Direct  logo

Reply from Digital Direct

Thank you Cath, our engineers are brilliant and always happy to share their thoughts and advise. We really appreciate your support of our small local company.

Rated 5 out of 5 stars

Aerial bracket loose

Quick response to my enquiry and job completed promptly and efficiently.

23 October 2026
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Reply from Digital Direct

Thanks Mrs B. Your review is much appreciated.

Rated 5 out of 5 stars

Very good, would use again!

On making initial contact, the company was friendly and helpful. Rob turned up on the day to inspect, quote and then fit the new aerial. Rob couldn't have been more friendly or helpful. Very happy with installation for a fair price.

20 October 2026
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Reply from Digital Direct

Thank you Jason. We always pass on the comment to the engineer, good or bad, and really appreciate your glowing comments. Thanks again.

Rated 5 out of 5 stars

Richard and Sam were prompt

Richard and Sam were prompt, courteous and friendly.
Service and fitting was good.
The only comment I would suggest, is that your workmen have some internal plaster with them, in case the drilling disturbs more than can be covered by the plate. 🤔

21 October 2026
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Reply from Digital Direct

Hi Mrs West, thank you for completing our review and we are really glad you were happy with the service you received. We have noted your comment regarding the plaster patching and forwarded it to management for review. Regards

Rated 5 out of 5 stars

We’ve dealt with this company four…

We’ve dealt with this company four times and would highly recommend them. On one occasion they sorted my problem out over the telephone.!! Every time l’ve telephoned it has been answered by a pleasant and efficient assistant. The tv guys are very friendly and obviously know their stuff. We have now had a new tv arial and all our problems have been solved.

17 July 2026
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Reply from Digital Direct

Thank you Carol. We really appreciate a returning customer and will always be happy to help. Thank you for supporting our small, local company. Regards

Rated 5 out of 5 stars

Starlink fitter.

The fitter listened to my suggestions as to where to put the dish, he was very polite and soon had the system up and running.

14 October 2026
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Reply from Digital Direct

Lovely comments, thank you Sarah. We have shared your review with the rest of our team.

Rated 5 out of 5 stars

Excellent job

This was an excellent experience. My aerial on the roof had fallen down, and Andy came and managed to fix it in spite of difficult location and having to crawl up a sloping roof, and fit a new bracket at a (to me) scary height. He then came inside and scrutinised the box it went to and replaced it with a better one. All done for a very reasonable price. Brilliant.

16 October 2026
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Reply from Digital Direct

Great comments, thank you Lynn. It is amazing how they make the roof work look easy. We will forward your comments to the engineer who carried out the work for you and also share with the rest of the team. Thanks again.

Rated 5 out of 5 stars

Great communication

Great communication
Friendy staff.
Would recommend
Fitter was extremely polite and pleasant to deal with, I'm sure he is a valued member on your team

16 October 2026
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Reply from Digital Direct

What a fantastic review, thank you Mr Golby. We are really blessed with our engineers. They are all very pleasant and polite and they are certainly valued.

Rated 5 out of 5 stars

Very happy with communication &…

Very happy with communication & installation. Thanks very much

9 October 2026
Digital Direct  logo

Reply from Digital Direct

We will always be delighted to help and really glad you were happy with the overall service. Thank you for your comments.

Rated 5 out of 5 stars

New aerial fitted and resolution to my…

New aerial fitted and resolution to my issue of pixelation. Next day service even though I called late afternoon.
Would recommend!

2 October 2026
Digital Direct  logo

Reply from Digital Direct

Fantastic review, thank you. We really appreciate your lovely comments.

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