UPDATE BELOW - Very friendly service, but crucial damage history overlooked (and extra costs for me)
I was spoken to very kindly by the employees of DASimport, but unfortunately, I was left with a great sense of disappointment.
The car in question (a BMW) was offered on the website of a seller as damage-free. In the final quote from DASimport, this was nuanced to "no significant damage," with the statement that only the bumper had been replaced. To have extra certainty, I had an independent pre-purchase inspection carried out through them. The inspection report was crystal clear: "No prior damage found. Paint thickness measurement within tolerances of original paint. No indications of repaired accident damage or repainting. No existing accident damage found." Completely reassured, I was about to sign the purchase contract. Fortunately, I requested a CARFAX report myself at the very last moment. To my great shock, two substantial damages in Germany came to light: one of €1,000 - €2,000 on the left front (October 2022) and substantial damage of €6,000 - €7,000 in January 2025.
That the seller conceals this is one thing, but that a paid, independent inspection via DAS-import completely misses damage of this magnitude (with such repair costs) is, in my opinion, incomprehensible. As a result, I naturally had to cancel the purchase.
When I expressed my disappointment and asked to have the costs of this (in hindsight worthless) inspection refunded, this was unfortunately refused. The friendliness on the phone was pleasant, but the background checks failed seriously here and cost me unnecessary money. So pay close attention and always check the history yourself!
UPDATE 17-06-2026
Updated Review (following DASimport's response):
After my initial review, the seller (DASimport) responded thoroughly. They acknowledged that I was justified in feeling disappointed about how the damage history was communicated, but they clarified that the front bumper replacement had actually been disclosed before purchase—they described it as "no significant damage," a phrasing I interpreted differently.
Key points from their response:
* The CARFAX damage history contains estimates, not verified repair invoices.
* The independent inspection focused on the car’s current technical condition; paint thickness measurements showed no signs of structural repair.
* The front bumper had been professionally repaired or even replaced by a BMW dealer, which may have made it undetectable during the standard inspection.
* They admitted there were internal shortcomings in how they handled follow-up questions regarding the vehicle’s history.
As a gesture of goodwill, they have fully agreed to reimburse the cost of the pre-purchase inspection.
While I still question whether all relevant information was shared in time and with sufficient clarity, I do appreciate their transparency and willingness to compensate.
For future buyers: be aware that damage history often requires careful interpretation, and always seek clear answers before proceeding.
Reply from Das Import
Dear Mr. Hamelink,
Thank you again for your review and for the constructive conversation earlier this week.
First and foremost, we would like to emphasize that we attach great importance to transparency and to communicating information as accurately as possible based on what is known at the time. In this case, it was communicated in advance that the front bumper had been repaired/replaced, and that the vehicle had no significant damage in its current condition, which was confirmed by the independent pre-purchase inspection.
We understand that the inspection report gave you confidence, and that the additional CARFAX information at the last moment led to doubt and disappointment.
For clarification: the damage amounts shown in CARFAX are system-generated estimates and not based on verified repair invoices. In our experience, these figures can be indicative but are not always complete or fully accurate. The inspection focuses on the current technical and visual condition of the vehicle. In this case, paint thickness measurements showed no indications of structural repairs. A professionally repaired or replaced bumper—especially by an official BMW dealer—may not be detectable during such an inspection.
We do acknowledge that we could have handled follow-up questions regarding the vehicle’s history more thoroughly. We take this feedback seriously and will use it to improve our processes.
Based on all available information and the inspection results, we do not see a substantive reason to doubt the quality of this vehicle. However, we fully respect that trust is decisive in a purchase decision and understand your choice not to proceed.
As discussed, we have reimbursed the full cost of the pre-purchase inspection as a gesture of goodwill. We hope this demonstrates that we take your concerns seriously, even where our interpretation differs.
Kind regards,
Team Das Import
Nederlandse versie
Geachte heer Hamelink,
Nogmaals bedankt voor uw review en het prettige gesprek dat wij afgelopen week hebben gehad.
Allereerst willen wij benadrukken dat wij veel waarde hechten aan transparantie en het zo correct mogelijk communiceren van informatie op basis van wat op dat moment bekend is. In dit geval is vooraf aangegeven dat de voorbumper is gerepareerd/vervangen en dat de auto op dat moment geen noemenswaardige schade had, hetgeen is bevestigd door de onafhankelijke aankoopkeuring.
Wij begrijpen dat u zich door het keuringsrapport gerustgesteld voelde en dat de aanvullende CARFAX-informatie op het laatste moment tot twijfel en teleurstelling heeft geleid.
Ter verduidelijking: de schadebedragen die CARFAX toont zijn systeemgegenereerde schattingen en niet gebaseerd op gecontroleerde herstelnota’s. Deze bedragen zijn indicatief en niet altijd volledig of exact. De aankoopkeuring richt zich op de actuele technische en visuele staat van het voertuig. In dit geval zijn bij lakdiktemetingen geen aanwijzingen gevonden voor structureel herstelde schade. Een professioneel gerepareerde of vervangen bumper—zeker wanneer uitgevoerd door een merkdealer—komt bij een dergelijke keuring niet altijd naar voren.
Wij erkennen dat wij intern zorgvuldiger hadden kunnen omgaan met de opvolging van aanvullende vragen over de historie en nemen deze feedback serieus.
Op basis van alle beschikbare informatie en de keuringsresultaten zien wij geen aanleiding om te twijfelen aan de kwaliteit van deze auto. Tegelijkertijd respecteren wij volledig dat vertrouwen doorslaggevend is bij een aankoopbeslissing en dat u daarom heeft besloten hiervan af te zien.
Zoals besproken hebben wij de kosten van de aankoopkeuring volledig aan u gecrediteerd als blijk van goodwill. Wij hopen hiermee te laten zien dat wij uw gevoel serieus nemen, ook wanneer wij inhoudelijk deels anders naar de situatie kijken.
Met vriendelijke groet,
Team Das Import