Purchased NRS Easylift Home Tilting Overbed Table after a chat with customer support. They were slow to get back to me by modern standards - no instant response, had to wait for an email - but the... See more
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Product auto jar opener, brilliant. 2nd one from same company. However will be checking if they use DPD before ordering anything else. They were appalling, lying about trying to deliver (when we were... See more
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I was looking for a particular item (Sitnstand compact) that I couldn’t find anywhere and had been searching for. It was out of stock so I rang to find out when it was likely to come in. The very help... See more
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I was delighted with my purchase from you. It is stylish and well made and is an attractive piece of furniture, as well as being discreet. Your tracking communications were excellent and the fact that... See more
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Company details
- #58 of 70 best companies in Mobility equipment supplier
- #29 of 36 best companies in Disability equipment supplier
- #24 of 27 best companies in Hospital equipment and supplies store
- #46 of 69 best companies in Wellness centre
- #11 of 13 best companies in Wheelchair Shop
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117k reviews
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Good Product Lousy Delivery Co. DPD !D
Product auto jar opener, brilliant. 2nd one from same company. However will be checking if they use DPD before ordering anything else. They were appalling, lying about trying to deliver (when we were in) giving me picture of field of straw to show i wasn't in! Go figure🙄🤦♀️ not coming back next day as they said abd when it finally arrived this aft daft driver parked outside our house, then wandered to next doors to hand over parcel. You couldn't make it up 🤬🤬
25 August 2026
Reply from Complete Care Shop
Good morning
Thank you for your feedback.
We are truly sorry to hear about the frustrating experience you had with the delivery service, especially after being pleased with our product.
We understand how upsetting it is when a delivery does not go as expected, and we appreciate you bringing this to our attention.
Your feedback about the courier is invaluable, and we will certainly be looking into this matter internally to prevent similar situations in the future.
Kind regards
Gary
Good
Good product but some misunderstandings on construction. Bell nice but could be louder. Sturdy
5 August 2026
Reply from Complete Care Shop
Good morning,
Thank you for your review.
We appreciate your feedback regarding the construction and bell volume.
We're glad you find our product sturdy and will consider your comments for future improvements.
Kind regards
Gary
Disability walker
Easy to order on line, competitive price, delivered in 2 days very happy with my purchase
20 August 2026
Reply from Complete Care Shop
Good afternoon Julie
Thank you for your wonderful review.
We're delighted to hear that you found our website easy to use, received a competitive price, and that your disability walker was delivered promptly. It's great to know you're happy with your purchase and the overall service you received.
We really appreciate your feedback and hope to assist you again in the future.
Kind regards
Jessica
Customer Experience Team
NRS combi reacher
Ordered without any problems and kept up to date with progress, including delivery information. Item was as described and easy to use, it is also sturdy and well made.Pleased with price paid and purchase.
20 August 2026
Reply from Complete Care Shop
Good afternoon John
Thank you for taking the time to share your feedback.
We're delighted to hear that ordering was straightforward and that our updates kept you informed throughout the process, including delivery details. It's great to know that you're pleased with your NRS Combi Reacher and found it sturdy, well made, and easy to use. We're also glad you felt it offered good value for money.
Thank you for choosing us, and we hope to assist you again in the future.
Kind regards
Jessica
Customer Experience Team
Excellent all round so a big Thank You
5 August 2026
Reply from Complete Care Shop
Good afternoon Jocelyn
Thank you so much for your wonderful review.
We're thrilled to hear that you had an excellent experience with us. Your kind words mean a lot to the team, and we're delighted we could meet your expectations.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards
Jessica
Customer Experience Team
The 3 keys for toilets donot work
5 August 2026
Reply from Complete Care Shop
Good afternoon Cheryl
Thank you for your feedback.
We're sorry to learn that the RADAR keys have not worked for you.
We have tried to contact you by phone to discuss the issue and help find a solution. As not all disabled toilets use the standard National Key Scheme lock, there can occasionally be compatibility issues depending on the facility. We would be happy to investigate this further and arrange a suitable resolution if required.
Please contact our Customer Service team at your convenience, and we'll do our best to assist.
Kind regards
Jessica
Customer Experience Team
Reply from Complete Care Shop
Good afternoon Peggy
Thank you for your review.
We're delighted to hear that you found our website easy to use and that your delivery arrived on time. We really appreciate your feedback and are pleased we could provide a positive experience.
We look forward to helping you again in the future.
Kind regards
Jessica
Customer Experience Team
The good things about complete care…
The good things about complete care shop is the great selection of aids and the great prices and also the fast delivery will definitely be using them again.
19 August 2026
Reply from Complete Care Shop
Good morning Darren
Thank you for your wonderful review.
We're delighted to hear that you were pleased with our wide selection of products, competitive prices, and fast delivery service. Providing our customers with great value and a smooth shopping experience is what we strive for, so it's fantastic to know we've met your expectations.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards
Jessica
Customer Experience Team
Reply from Complete Care Shop
Good afternoon,
Thank you for your wonderful feedback. We are so pleased to hear that you are happy with the product and that the delivery was so quick.
Kind regards,
Gary
Complete Care Shop
Delivery on tlme polite driver goods ln…
Delivery on tlme polite driver goods ln perfect condition very good sxperience
19 August 2026
Reply from Complete Care Shop
Good afternoon,
Thank you for your wonderful feedback! We are so pleased to hear that your delivery was on time, the driver was polite, and your goods arrived in perfect condition. It's great to know you had such a positive experience.
Kind regards,
Gary
Complete Care Shop
Returns are paid for by the returner
Returns are paid for by the returner. I keep forgetting why I make so many orders via Amazon! It's because returns are easy, no hassle and Free! I can't get out of the house to go to the post office (husband in palliative care at home). And now I need to search online for parcel collections etc. or pay £12 for them to send DHL. Back to Amazon for me.
18 August 2026
Reply from Complete Care Shop
Good afternoon,
Thank you for taking the time to leave a review. We are sorry to hear that you found the returns process frustrating, particularly given the circumstances of caring for your husband at home.
Our returns policy is clearly outlined on our website, and our team is always available to answer any questions or discuss suitability before an order is placed.
We have sent you an email regarding the above and we wish both you and your husband all the very best during this challenging time.
Kind regards,
Gary
Complete Care Shop
A good experience
My order was delivered within the originally stated time. The delivery service was good, and the item was well packaged in recyclable materials.
19 August 2026
Reply from Complete Care Shop
Good afternoon,
Thank you for your wonderful feedback.
We are delighted to hear that your order was delivered within the expected timeframe and that you were pleased with the delivery service.
Kind regards,
Gary
Complete Care Shop
Reply from Complete Care Shop
Good morning. We're so happy to hear you found our ordering process straightforward and appreciated our great prices and fast delivery! Thank you for your kind words.
Kind regards,
Gary
Complete Care Shop
The toilet frame and seat has been a…
The toilet frame and seat has been a great help to me following a recent knee replacement operation.
It is easy to install and certainly value for money,it was delivered on time.Really happy with my purchase.
4 August 2026
Reply from Complete Care Shop
Good morning,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that the toilet frame and seat has been such a great help during your recovery following your knee replacement operation. It's wonderful to know that you found it easy to install, good value for money, and that it arrived on time.
We really appreciate your feedback and wish you a smooth and speedy recovery.
Kind regards,
Gary
Complete Care Shop
A good company
Everything went well from ordering to receiving my purchase. Would recommend this company
18 August 2026
Reply from Complete Care Shop
Good morning,
Thank you for your wonderful feedback! We are so pleased to hear that your entire experience, from ordering to receiving your purchase, went smoothly. We truly appreciate your recommendation.
Kind regards,
Gary
Complete Care Shop
Thank you for the excellent service…
Thank you for the excellent service your firm provided. My order arrived promptly and the quality of the item was perfect. I would certainly order from you again.
3 August 2026
Reply from Complete Care Shop
Good morning,
Thank you for your wonderful feedback. We are delighted to hear that you received excellent service and that your order arrived promptly. We're also thrilled that the quality of the item was perfect. We look forward to assisting you again in the future.
Kind regards,
Gary
Complete Care Shop
Very helpful ❤️
3 August 2026
Reply from Complete Care Shop
Good morning,
Thank you for your lovely feedback! We're so pleased to hear that you found our service helpful. Your kind words mean a lot to us, and we hope to assist you again in the future.
Kind regards,
Gary
Complete Care Shop
Reply from Complete Care Shop
Good morning,
Thank you for taking the time to share your positive experience. We're delighted to hear that your item was exactly as described and that it arrived promptly. We appreciate your feedback!
Kind regards,
Gary
Complete Care Shop
Goods arrived in timley manner
Goods arrived in timley manner, courier very polite.... Good value
18 August 2026
Reply from Complete Care Shop
Good morning,
Thank you for your wonderful feedback.
We are delighted to hear that your goods arrived promptly and that you found our courier polite. It's also great to know you feel you received good value.
Kind regards,
Gary
Complete Care Shop
The website was easy to use
The website was easy to use. Payment was straight forward. Product description could be improved. I was expecting the knife to be serated, as I have ordered in the past. Delivery was efficient.
18 August 2026
Reply from Complete Care Shop
Good morning,
We appreciate your positive feedback regarding our website and efficient delivery. We understand your expectation for a serrated knife based on past orders and acknowledge that our product description could be clearer. We are reviewing our descriptions to prevent future misunderstandings.
Kind regards,
Gary
Complete Care Shop
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