C B S (Power Tools) Ltd Reviews 

Excellent. From start to finish the process was straightforward and CBS did what they said they would. Delivery prompt and alerts and paperwork spot on. I will definitely use them again and would recommend based on my experience.

All i can say it was a pleasure dealing with this company first time I purchased the Excel stackable tool boxes on wheels excellent quality strong sturdy lock together well easy to move about loaded i have had boxes over the years name company's they don't come close very easy transaction delivered the next day by parcel force was kept informed of each step delivered as they said on time the price was excellent less than half price of some of the big names will be using this company cbs tools Ltd in future purchases

Purchased a Ryobi hedge trimmer which was a straightforward online transaction. Notified by CBS that afternoon that it was on its way. 2 days later I noticed that the order was not on Royal Mail's tracking system although they said it was 'in process'. I contacted CBS direct and got a helpful reply within 5 minutes from the manager - impressive! The item was delivered later that morning and the tracking issue was to do with Royal Mail and not CBS. Very happy and would use again based on my experience.

On April 9th 2026,we ordered a Ryobi Patio cleaner with battery and charger through Onbuy.com. £172.91 went through our bank account.
In due course, CBS tools sent us a Ryobi Patio cleaner WITHOUT battery and charger. The accompanying invoice on the box falsely gave an Amazon customer order number. Two calls to Amazon verified that the stated order number simply did not exist.
Onbuy urged us to deal directly with the seller-CBS Tools Ltd which we tried to do over the course of two days. It was impossible to reason with them, however and we found their attitude disinterested and uncaring. Although they sent us the wrong tool, it is apparently not their fault!
We are £52.91 out of pocket and have a tool which we cannot use.
We urge caution in dealing with this company.

From 1st order, pricing & customer Service i give 10/10.
Updates from start to finish, happy staff when dealing over the phone. I will definitely be ordering again from this company. Les I assume is the owner has kept in touch through the ordering & update process. One tool decided to stop working, Les was very helpful in getting a return in place then his team called to update and send out a replacement.
BEST company I've had dealings with for a long time.
Ordered Ryobi hedge trimmer & garden Edger with fast charger and battery. Very pleased.

My first order with CBS and it was simply a delight to order from them.
Email updates as to expected arrival time and in less than 2 days it arrived in great condition. Yet to assemble and test, but if you want OUTSTANDING service at UNBEATABLE prices with RAPID delivery, I can absolutely recommend this company for their professionalism and service.
Thank you for an incredibly positive shopping experience with my Ryobi strimmer.

Les Crick and his team provided excellent advice, guidance and service.
Both the Ryobi products we have bought for our family continue to work well.

Purchased a Ryobi lithium battery charger from C B S.
It’s faulty and C B S refuse to meet their responsibilities under the Consumer Rights Act. Because of this, I cannot recommend them.

I had the best experience with the team. i was placing an order for a Ryobi Lawnmower and i hit a problem paying for it so I phoned them . they answered on the second ring and were very polite and helpful. I eventually paid them direct with a bank transfer. I received a message saying that part of the order would be delivered the next day and the lawn mower on Tuesday. But to my amazement they all arrived the next day ( Saturday). I haven't had such a good experience as this in along time. Thankyou ( I think his name is Len or Les who i spoke to on the phone , you are fabulous.

Decided after reading run time reviews on the order that we placed we would have to cancel and the staff here were most helpful.Fortunately the order had not been sent and the staff managed to stop this.Money also back in my account in record time.The way a firm treats you is how you view them for a review and I must say thank you and am grateful.

I now won't go anywhere else for my tools. Why go to B&Q for powertools when you can speak to the team at cbs who will do everything to get you what you need and not what makes them more money. Broke my chainsaw and the team sorted it for me. Trust me dont look anywhere else

I wish I had read the reviews!! I will not use them again.

I ordered something from this company sent it by DPD and DPD delivered it to a Working Men's Club round the corner.
I contacted CBS power tools about this all they could do if change the delivery date it didn't seem to care or do anything else about it I had waited in all day to receive the batteries which was a complete waste of time there was no apology our empathy from CBS at all I would never use them again and I just hope people read this review

After a colossal screwup by DPD, who delivered my parcel into my recycling bin that was about to be emptied by the binmen, I contacted CBS by email who immediately dispatched another shipment. No querying anything with me, no messing about, just dealt with DPDs epic error directly. Double thumbs up. I got a deal on genuine Ryobi batteries that I couldn't find cheaper anywhere else. Would definitely recommend.

Bought a Ryobi radio for my spouse for his birthday. He has a lot of Ryobi tools. When we tried it, it did not work for us, only channel was Classic FM when it was by the window and that was static, in the rest of the house and outside total static, so totally useless. Phoned CBS and told them. They arrange to have it collected for a refund. They then told me because it worked where they were, I would have to pay the postage of £9.95 + VAT, which was a lot more than when they posted the item to me. When I received the refund back from them, less the postage, it was less if you add all the figures up. I would never ever deal with this company again. I would rather pay more for an item where people believe what you say.

First thanks for the many reviews which I have read with interest.
I was about to drop £270 on some Ryobi gear and decided to actually read the T&Cs. Not exactly customer friendly and made me think twice. So looked at some alternative suppliers and noted that the cbspowertools website & direct-powertools website seem to be one and the same company. Mmmm. So over to Trustpilot to look at reviews. Glad I did - saved me making a possibly expensive mistake.

After trouble ordering via their website, a call to them resolved the issue. They were thorough in checking through online audit trail so that I wouldn't be getting goods twice or worse still paying twice! Resolved and less than 24hrs later goods in my hands. Great service and no annoying phone menus to go through...spoke to a knowledgeable person straight away. Also ryobi tools are cheaper than anywhere else.... highly recommend. Thank you.

Placed an order Monday evening for a strimmer. It's been delivered today! Strimmer in question was half the price of B&Q.
Have previously bought a Chainsaw from them (again much cheaper than B&Q) and delivery was super quick.
Only critcism is that they don't wrap/box up the parcels, they just put a delivery sticker on the product box.

Bought of CBS a few times now and I'm really happy with service I will definitely be using you again and the prices are fair thanks for the good service

Surprised to see a couple of bad reviews. I've had 3 orders in quick succession and every one of them had been delivered promptly and in good condition.
I wouldn't hesitate to use them again. Had the best prices I could find, backed up by hassle free deliveries.

Excellent service - Thank you!
Ordered yesterday with 2-3 days delivery time and it has just arrived.
Many thanks, husband can now crack on with the job!