Carrefour France Reviews 

Super uber fast shipping, always love to support a local business! A++++

If you want to experience the pompous, arrogant French customer service attitude of old — the kind where the consumer is always wrong and the company thinks it can do whatever it wants — shop online at Carrefour.

My mother has been a work-injured nurse in chronic pain for 40 years. She feels physically terrible, and she feels terrible that she hasn't been able to support her daughters. I'm one step from homeless, and one of my biggest problems has been transportation — I had no transport for about a year. She gave me the money to buy a bike, and I bought one from Carrefour online, from a company called A.T.L.A.S., in early May. I've only been able to use it once.

I've made numerous complaints and written to mediators. The company lied in response. The pedals almost fell off — they could have broken my feet. The handlebars came loose and spun in wild circles while I was cycling. The first bike shop I took it to said it was a piece of junk. The second couldn't repair it. The third finally did. I thought the ordeal was over, but once I got it home, it turned out the tyre and wheel were so poorly designed that the inner tube stopped working.

I'm poor. My mother is poor. This bike was a huge deal for us. Maybe the people running this company live in a world where they can buy whatever they need without a second thought, but for us this has been heartbreaking. I still haven't been refunded. Atlas sent a string of false promises that they'd come and collect the bike — they never did. In the meantime, because I couldn't wait any longer, I went without food to pay hundreds in bike rentals as I’m a busy person. Losing a few euros each day.

I still haven't had a refund. As a journalist, I've written to Carrefour's press office asking for an executive customer care contact and have never even been acknowledged. The mediators haven't helped either. I don't understand why Carrefour is behaving so cruelly toward someone who deserves so much better.

A lot of the staff at the Guines Carrefour are rude and very unhelpful, its as if they hate their job and take pleasure in being unhelpful to spite the Customer and to say I dont care to their employers. In italy our experience was the complete opposite.
It's sad because we did our shopping at Lidl just across the road who were helpful.

Impossible to pay for drive with any of my cards. On top of that if you buy petrol they leave to preauthorisation on your account for weeks so 20neuros of fuel costs you 140. Never by fuel front these thieves.

I bought a 'Carrefour's' lasagnes à la bolognaise, something I buy quite regularly. This time, on opening the pack, there was a HUGE black hair sitting in the topping!!!
How disgusting, I shall NOT be buying this again!!

not the quality it used to be 5 years ago

Purchased and paid for a television to be delivered on 18/2 26,waited in all day , no delivery plus no contact, no joy with phone call ,drove 2 hr round trip to store in ANGOULEME ,AFTER ,half hour conversation ,was assured of a phone call sat 21/2/26 No phone call , DISGUSTING,SERVICE ,WILL TAKE LEGAL ACTION.

Terrible! Instead of making online shopping easier when their stores are already chaotic, they are rejecting all my valid cards that I use daily, even in their own stores! And it’s not my bank’s fault!
Not to mention that their customer service is useless! They don’t reply on WhatsApp for hours, even during working hours!

Edit: I contacted them yesterday on WhatsApp, and I received no real help from them, only data collection. Everything they provided as “support” was a generic bot response with no concrete assistance. All of their suggestions amounted to nothing more than basic advice like turning the computer off and on or changing the browser, which I had already done long before contacting them. I lost more than an hour! with 'help'. Do not waste your time. There is a lot of other shops where you can buy food online.

Never will I set foot in Carrefour Montluçon again. VOLEURS! Refused to repair a faulty oven, although guarantee was still valid for a very long time and the oven hardly used. Did NOT want to give my money back! Refused to repair the problem! ACCUSED ME of doing “something” to the door. NO TRUE and wanted ME to pay TO GET MY OWN UNREPAIRED OVEN BACK. So now they have my oven, only a few moths old and never got my 99 EURO BACK. HONTEUX!!!
My case number is CRF-1099-8234. It is also the accusation that got me. I have had the same oven Mark for decades. And now suddenly I HAD BROKEN IT, HOW??

After we returned the car in perfect condition, Brantôme Carrefour TOOK 2000€ FROM MY ACCOUNT AND KEPT IT FOR OVER A MONTH. We informed the manager as soon as we discovered this and he blamed it on his receptionist, saying that she had pressed the wrong button, it was the second time she had done this and that he had shouted at her a lot. This seemed unfair as everyone makes mistakes and he had trained her after all. We gave him our bank details but it then took over a month for him to refund the money, despite numerous phone calls and personal visits, taking up a lot of our valuable time. While he held on to our money (possibly to ease his cash flow problems) we had to make two mortgage payments. This is by far the worst car hire experience I have ever had.

Car rental Essars. Initial contact quite rude. Only after a joke they offer proper customer service.

2000 euro blocked for 1 full month on my bankaccount, 30 days!!, as a guarantee for renting a small enough van. I've been renting cars for over 20 years, but never experienced such an absurd guarantee.

Firstly the amount is too high. 2nd what's the point in blocking this for so long???Shambolic. Not a single excuse is applicable here. I've been told that french people tend to give a cheque which gets destroyed upon arrival. Be aware that most Europeans no longer use cheques, some countries stopped this over 30 years ago!!

This is my reply to the response of carrefour. I already contacted your services by telephone. I had to arrange with my bank. They can't do anything. Your solution is non existent.

they offer an amazing variety of products, including high-quality electronics, chic home items, and all the appliances you might need. Not only groceries for which everyone knows them 😀
While shopping online is really convenient, I enjoy visiting the store as well—it’s like a little adventure every time! Their grocery section really stands out too; everything is so well organized, and the staff are always friendly and ready to help.

The cashier guy humiliating me again by removing the 0.80 cents off sticker meticulously from a bag of Bonduelle Good lunch while paying. I assume for not to use the sticker again?? and it happens in Neuilly-sur-Seine at a store i visit almost everyday. Such a humiliating experience!!!
as if I had ever complained, try to trick them.. i usually not even asking for the receipt.
I seriously want that guy out of that place as with other cashiers it never happened to me for the 2.5 years I am living there.
This guy once wanted to look in my bag,
too.
Like why???
Because i dress comfortable and not wearing heels to the carrefour next door??
And I leave a large sum at this carrefour weekly. Like a large.
So annoying.

Carrefour Market, Bedarieux

Customer safety is out priority?

Fire escape locked. I have photograph.

I would like to complain. I went to Carrefour on 30 September 2024. When I checked out, I had been attacked by an old woman. Originally, the old woman was trying to check out in front of me at gate of the automatic machine. Her ticket did not work and she could not go out. A security guide came and asked her to let me pass first and follow me. The old woman shouted to me and ordered me to pass first. When I was scanning my ticket nearby the gate, the old woman used her fingernail to hurt my right hand intentionally, and my right hand had a bleeding wound afterwards. I would to complain this old woman at the police station. I would like to request for the video recording of location from Carrefour. Please instruct me of the procedures to obtain the video recording.

Date of the event: 30 September 2024
Time of the event: around 15:34 pm to 15:40
Location: Carrefour Nantes Beaujoire

Best to avoid renting cars with Carrefour through their website. They requested more information from me than several government agencies. And after getting through their hurdles to rent a vehicle, my account disappeared. When I arrived on the ground in Bayeux, France, I inquired with the local store (who were quite helpful). But they had no idea as to my reservation and referred me to Carrefour. Carrefour admitted finally that they revised their website last week (so after I made my reservation and created an account) and that it was "no longer visible." Maybe try renting from a location directly if you can get through bureaucratic structure. Be advised to not rely upon their website for a car rental. It is likely better to look to other companies as this one is not serious in the rental car business.

I am extremely disappointed with the service I have received from Carrefour regarding an issue with a fuel payment. Over a week ago, Carrefour withdrew funds from my account incorrectly, and despite my best efforts to resolve the issue, I have had almost no response from their customer service team.

Initially, the communication was promising. The team responded and requested some further information, which I promptly provided. However, since then, communication has come to a complete halt. I have chased the issue multiple times, but no one has bothered to get back to me. It is incredibly frustrating that such an urgent matter is being treated with such disregard.

It is concerning that a company of Carrefour's size would show such little interest in resolving a customer issue where they have wrongly taken funds from an account. This experience has left me feeling incredibly let down, and I would strongly reconsider using Carrefour’s services in the future. Customer service is paramount, and this experience has been far below acceptable standards.

***** Response*****
Response to your message: I have already tried other routes. I submitted an online form, but the person who has been emailing me is using fr_bo_fioul@ carrefour.com

Thanks

***Update ***

Yet again, after chasing, your customer service team has come unresponsive via Facebook this time. Such a poor experience with you.

At 21.50 this evening I visited your store in Porte de Versalles, Rue Ernest Renan. I needed to buy something, a quick purchase that would have taken 2 minutes. Your website advertises that the store is open until 22.00. At 21.50 the store had shutters down and staff aggressively stopping customers from entering to buy things. Appalling service. The staff obviously don't want customers, it might mean that they have to work. Definitely will not go back to this store.

Never buy on Carrefour shopping website. What happened to me is incredible.
I bought an iPhone from the website, later I saw that the supplier was an obscure company with 1-star reviews. Just complaints. When the package arrived, it seemed to be a joke. The package was very bent, I didn't even open the package and immediately requested its return through the customer service on the Carrefour website. I was told that I would be contacted within the next 48 hours. In a short time I received a message on WhatsApp from a contact called The Carrefour Returns Center. I was told that it was about returning an object. They gave me a code for me to be able to send the package by post, which I did.
After 13 days, I received an email from Carrefour in which I was given another return code. When I said that I had already sent it, it turned out that the people I had sent it to were not from Carrefour. How did they know my whatsapp number? They obviously received the information from those who work at the customer service. This is how they work at Carrefour Brasil!!!