I have made multiple purchases over the years. Never disappointed, always great product and received quickly, even though I'm on the other side of the world. Recently I had my first problem I had to c... See more
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Another amazing Kit from Caroline Hirons. The kits are so well thought through, every product is added with purpose. Whilst the individual items are high end and live to be expensive when purchase... See more
Great products. I'm a big fan of the skin rocks moisturiser, really look forward to trying the rich version. I am new to the retinoid products but look forward to trying both 1 and 2. The bookend... See more
As always the Hirons experience was amazing! I love that I use Skin Rocks and at 52 have amazing skin not just because of the products bit I've learned so much about my skin from Caroline and know the... See more
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Company details
Written by the company
A globally qualified advanced aesthetician, Caroline has over 37 years of experience in retail, including 25 years in skincare, consulting and advising for retailers and brands in the skincare industry. Since starting her blog in 2010, Caroline's no-nonsense approach on what you need and don't need to put on your skin has led her to be named 'The Skincare Queen' by her millions of followers around the world. Her book, Skincare, is the UK’s bestselling beauty book of all time and it won the British Book Awards Non-Fiction Lifestyle Book of the Year 2021. Caroline believes the future of beauty relies on science and education. She wants to dispel ingredient myths, clarify what products do and don’t do, and generally empower people to become experts in looking after their skin.
Contact info
United Kingdom
- store@carolinehirons.com
- www.carolinehirons.com
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First class customer service.
I have made multiple purchases over the years. Never disappointed, always great product and received quickly, even though I'm on the other side of the world. Recently I had my first problem I had to contact them about. It was solved with one email, stress free. Thankyou.
I paid for next day delivery and my…
I paid for next day delivery and my order did not arrive the next day. Queried it with customer service and such a disappointing and frustrating experience. I was just told to wait and follow the tracking, I think I had that same response 3 times. An absolute refusal to explain why next day delivery was not adhered to.
I have not yet received my items!
Caroline Hirons has built up a very…
Caroline Hirons has built up a very good trusted following- I, for one, enjoy her advice and recommendations - common sense and truthful assessment.
Carmel
Great Service to resolve an issue
I recently purchased one of the kits and unfortunately the parcel had been accidentally delivered to the wrong address as proof of delivery was not my door.
Despite best efforts we haven’t been able to locate the door and I contacted the Caroline Hirons team who advised they would investigate the issue and within 1 working day immediately sorted out a new kit to be delivered. These kits are always sold out so I am super pleased how it was handled by the team and resolved quickly despite it not being their fault.
Goddess of skin care!
Caroline Hirons is the goddess of skin care. Her products are amazing and her kits always contain brilliant products saving you so much money. So recommend this fabulous company 👏🏻
Reply from carolinehirons.com
Amazing selection of skincare
Amazing selection of skincare, great prices and speedy delivery
Reply from carolinehirons.com
Love Caroline’s expertise and no…
Love Caroline’s expertise and no nonsense honesty! All kits and products have been wonderful!
Caroline knocks it out of the park…
Caroline knocks it out of the park again!
Simply excellent value for money & brilliant products.
Reply from carolinehirons.com
Amazing
As always the Hirons experience was amazing! I love that I use Skin Rocks and at 52 have amazing skin not just because of the products bit I've learned so much about my skin from Caroline and know the Kit will be amazing to because of her expertise and I haven’t been disappointed by one yet and they mix with SR products perfectly. Truly grateful!
Reply from carolinehirons.com
Fantastic customer experience
The order process is straightforward. The delivery service is quick and the produc excellent.
Reply from carolinehirons.com
Recommendations in kit great as always
Recommendations in kit great as always, easy to order, dispatched promptly… and thanks for the free gift :)
Reply from carolinehirons.com
Great products at an affordable price
Such a quick delivery from the UK to Aus, I thought I’d be waiting for a couple of weeks but no, there was my box 3 days later with all my products waiting for me to use them!
Love them all I now have a new skin regime ❤️
Reply from carolinehirons.com
Reply from carolinehirons.com
Quick delivery and products really…
Quick delivery and products really safely packaged
As ever the service was faultless
As ever the service was faultless. I ordered from Ireland on Tuesday morning and the kit arrived on Friday morning. Well done to all involved. I continue to be a happy customer
Reply from carolinehirons.com
Fantastic kit as usual at a fabulous…
Fantastic kit as usual at a fabulous price. Fast delivery 🚚 Thank you CH 😍
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