carolinehirons.com Reviews 

2,701
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have made multiple purchases over the years. Never disappointed, always great product and received quickly, even though I'm on the other side of the world. Recently I had my first problem I had to c... See more

Rated 5 out of 5 stars

Another amazing Kit from Caroline Hirons. The kits are so well thought through, every product is added with purpose. Whilst the individual items are high end and live to be expensive when purchase... See more

Rated 5 out of 5 stars

Great products. I'm a big fan of the skin rocks moisturiser, really look forward to trying the rich version. I am new to the retinoid products but look forward to trying both 1 and 2. The bookend... See more

Rated 5 out of 5 stars

As always the Hirons experience was amazing! I love that I use Skin Rocks and at 52 have amazing skin not just because of the products bit I've learned so much about my skin from Caroline and know the... See more

Company replied

Company details

  1. Blogger
  2. also in
  3. Health and beauty shop

Written by the company

A globally qualified advanced aesthetician, Caroline has over 37 years of experience in retail, including 25 years in skincare, consulting and advising for retailers and brands in the skincare industry. Since starting her blog in 2010, Caroline's no-nonsense approach on what you need and don't need to put on your skin has led her to be named 'The Skincare Queen' by her millions of followers around the world. Her book, Skincare, is the UK’s bestselling beauty book of all time and it won the British Book Awards Non-Fiction Lifestyle Book of the Year 2021. Caroline believes the future of beauty relies on science and education. She wants to dispel ingredient myths, clarify what products do and don’t do, and generally empower people to become experts in looking after their skin.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.6

All reviews

(2,701)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

First class customer service.

I have made multiple purchases over the years. Never disappointed, always great product and received quickly, even though I'm on the other side of the world. Recently I had my first problem I had to contact them about. It was solved with one email, stress free. Thankyou.

27 October 2026
Rated 1 out of 5 stars

I paid for next day delivery and my…

I paid for next day delivery and my order did not arrive the next day. Queried it with customer service and such a disappointing and frustrating experience. I was just told to wait and follow the tracking, I think I had that same response 3 times. An absolute refusal to explain why next day delivery was not adhered to.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Service to resolve an issue

I recently purchased one of the kits and unfortunately the parcel had been accidentally delivered to the wrong address as proof of delivery was not my door.
Despite best efforts we haven’t been able to locate the door and I contacted the Caroline Hirons team who advised they would investigate the issue and within 1 working day immediately sorted out a new kit to be delivered. These kits are always sold out so I am super pleased how it was handled by the team and resolved quickly despite it not being their fault.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Goddess of skin care!

Caroline Hirons is the goddess of skin care. Her products are amazing and her kits always contain brilliant products saving you so much money. So recommend this fabulous company 👏🏻

1 July 2026
Rated 5 out of 5 stars

Great products and fast shipping

Great products and fast shipping - what's not to like!

26 May 2026
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Reply from carolinehirons.com

Hello Kristina, thank you so much for your incredible 5 star review. We are thrilled you are loving your products and that your experience with us was worthy of 5 stars. We can’t wait for you to try more of our wonderful products!
Kindest, Olivia
CH Team

Rated 5 out of 5 stars

Great products

Great products
Fast free delivery

26 May 2026
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Reply from carolinehirons.com

Hello Karen, thank you for your 5 star review! We are thrilled you are enjoying your products, and we can’t wait for you to try more!
Kindest, Olivia
CH Team

Rated 5 out of 5 stars

Amazing selection of skincare

Amazing selection of skincare, great prices and speedy delivery

26 May 2026
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Reply from carolinehirons.com

Hello Sai, thank you for your lovely 5 star review! We hope you love your kit products. Fantastic to see your experience was worthy of a 5 star review, thank you!
Kindest, Olivia
CH Team

Rated 5 out of 5 stars

Caroline knocks it out of the park…

Caroline knocks it out of the park again!
Simply excellent value for money & brilliant products.

16 April 2026
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Reply from carolinehirons.com

Thanks so much for your excellent feedback Heidi - Enjoy your new routine!
Best, Team CH

Rated 5 out of 5 stars

Amazing

As always the Hirons experience was amazing! I love that I use Skin Rocks and at 52 have amazing skin not just because of the products bit I've learned so much about my skin from Caroline and know the Kit will be amazing to because of her expertise and I haven’t been disappointed by one yet and they mix with SR products perfectly. Truly grateful!

16 April 2026
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Reply from carolinehirons.com

Amazing feedback Nicole, thank you for the Skin Rocks shut out too! We have a whole guide on how to use SR with The Renew and Glow Kit so let our team know if there's anything you need!
Best, Team CH

Rated 5 out of 5 stars

Fantastic customer experience

The order process is straightforward. The delivery service is quick and the produc excellent.

16 April 2026
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Reply from carolinehirons.com

Thank you Lynne - we hope you'll love the Renew and Glow Kit!
Best, Team CH

Rated 5 out of 5 stars

Recommendations in kit great as always

Recommendations in kit great as always, easy to order, dispatched promptly… and thanks for the free gift :)

23 February 2026
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Reply from carolinehirons.com

You are so welcome Claire! Give our team a shout if you need any assistance incorporating the Renew and Glow kit with your current routine.
Best, Team CH

Rated 5 out of 5 stars

Great products at an affordable price

Such a quick delivery from the UK to Aus, I thought I’d be waiting for a couple of weeks but no, there was my box 3 days later with all my products waiting for me to use them!
Love them all I now have a new skin regime ❤️

23 February 2026
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Reply from carolinehirons.com

Fabulous to know your Renew and Glow Kit arrived so quickly, we hope you skin will love these products...and that bag 🙌
Best, Team CH

Rated 5 out of 5 stars

Hydrate and brighten kit

Great kit, really balanced and all products are fantastic

27 January 2026
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Reply from carolinehirons.com

Thanks so much for your 5 star feedback Emma!
Best, Team CH

Rated 5 out of 5 stars

As ever the service was faultless

As ever the service was faultless. I ordered from Ireland on Tuesday morning and the kit arrived on Friday morning. Well done to all involved. I continue to be a happy customer

5 February 2026
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Reply from carolinehirons.com

Thanks so much for your loyalty Audrey, Caroline really enjoys creating these Kits and our brand partners are amazing to work with, we hope you'll love the future Kits we have lined up for you too!
Best, Team CH

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