Berry Cobham BMW Reviews 

Super efficient and helpful team, resolved everything with ease

What started out as a positive first impression ended in a very dissatisfying experience. Took possession of the car and noticed a vibration on the long drive home. Notified the sales person and advised I would have it looked at by a specialist wheel and tyre garage. Each wheel was between 10 and 15 grams out of balance which I thought may have been the case, but had it done at my own expense. Unfortunately the biggest contributor was the fact that both front tyres were deformed and despite plenty of tread left on them, they required replacing to cure the fault. I had the tyres costed (£250 each) and reported back to the dealership with the specialists findings and have had radio silence ever since. No call back, no email, no willingness to resolve the situation…. Nothing. So it seems all they wanted was the £5000+ commission and nothing else to do with actual customer service. Couldn’t recommend avoiding this dealership stronger, all used car sales pitch, no service or substance and should never represent the brand. The epitome of snatching defeat from the jaws of victory. 0 stars weren’t available to rank unfortunately.

They have had my £2000 deposit for 13 days and despite several requests for my refund they have not paid it. I have now had to report it as fraud to my credit card company.

I have never seen the car I wanted to test drive as it was at another branch. They said I had to pay a deposit to hold the car to test drive it. If I did not want the car or changed my mind I would get the full amount refunded.

Absolute scammers.

After a long search, I finally found the perfect BMW X5, and I honestly couldn’t be happier with my purchase.

A huge thank you to Pete McEwan at BMW Berry Cobham. From the very beginning, Pete was patient, professional, and genuinely helpful throughout the entire process. My finance payout took a little while, but at no point did I feel pressured or rushed into making a decision. He gave me the time I needed and was always happy to answer any questions.

What really stood out was his honesty. I showed him other X5s I had been considering, some with air suspension, and instead of simply trying to make a sale, he took the time to explain the pros and cons of each option. He helped me understand why the X5 they had, with the Technology Pack Pro Plus and massage seats, was such a rare and highly specified car. It was clear he wanted me to make the right choice for my needs rather than just make a sale.

Pete’s communication throughout the entire process was absolutely first class. He kept me updated every step of the way, always replied promptly, and made the whole experience completely stress-free. When I collected the car, he didn’t just hand me the keys and send me on my way. He took the time to sit down with me and walk me through all of the technology, showing me how everything worked, including features on the BMW App that I didn’t even know existed. That level of customer service really made a difference and showed how much he genuinely cares about his customers.

The car itself is absolutely mint, and I’m genuinely over the moon with it. Looking back, I’m so glad I listened to Pete’s advice because I know I’ve ended up with the right car.

This has genuinely been the best car-buying experience I’ve ever had. My next car will definitely be another BMW, and without a doubt I’ll be returning to Pete McEwan at BMW Berry Cobham. I wouldn’t hesitate to recommend him to anyone looking for a BMW. If you’re after someone who is knowledgeable, honest, patient, and truly puts the customer first, Pete is the person to see. Thank you again for making the whole experience such a pleasure.

Even though we live in Cranleigh and it would be closer for us to go to the BMW dealership in Guildford we always prefer to go to the Berry BMW in Cobham because of the quality of the service and the attention to detail. Henry did a great job when I took my BMW X1 for servicing. He kept me informed and made good suggestions. Highly recommend.

Very good service

A great no hassle experience in purchasing a car. The sales executive April was a pleasure to deal with and made the whole experience a pleasure.
Will recommend without hesitation

Excellent information and advice on our purchase of a new BMW iX3 from the Sales Manager, Tom Kyriakides. Other staff were also very helpful.

I purchased a used bmw m240i few weeks ago which is a fantastic car! Unfortunately, after cleaning it for the first time recently, I noticed a slight dent and a scratch on the rear near side wheel arch. I spoke to sales about it and they said it was nothing to do with them which I find very hard to believe as they had already acknowledged the scratch on the day of purchase! After several emails I am nowhere near to getting this rectified. Now I am about to shell £330 to get this sorted privately! Disappointed

Honest helpful advice.

I have a chip/crack on my windscreen and drive to them for help. The lady told me they don't replace windscreen I shall talk to my insurance company. Then I showed her the insurance I got from BMW when purchased the car, she said they may not cover it without looking at it. I then asked if they could have a quick look at the issue and told me how serious it is and if I can still drive a bit, she refused and said "what we see is what you see". I then told her I don't have the knowledge to tell if it's okay to drive and need some advice. She still rejected and she said they won't give advice, and even if someone look at it, they'll say to get it fixed asap. Okay, maybe she is right. But the attitude is arrogant and communication is awful.

We purchased a vehicle recently. The process was efficient. We had excellent support from Mr Bilal Saeed. He was responsive & clear and made the whole process smooth and pleasant.

Friendly, polite and knowledgeable salesman. Very open, easy to deal with, no nonsense.

Brilliant team, excellent experience. 10/10 highly recommended

Fantastic customer service from start to finish. April was extremely attentive, helpful, and made the whole process smooth and stress-free. Truly great service — highly recommend!

Hamza and the Team have made it a fantastic experience to buy an X7. What a brilliant service.
Thank You

“I was assisted by Harry Fish from the technical support team, and he was outstanding. I popped in for help reconnecting my phone to Apple CarPlay after it had been blocked, and I couldn’t work out how to fix it. Harry Fish was just about to go on his lunch break, but he still took the time to help me first. He sorted the issue quickly and was extremely polite and helpful throughout. Really appreciated his kindness and excellent service.”
He was knowledgeable, patient, and genuinely keen to help. Excellent service — thank you, Harry!”

Professional informative friendly

Had my clutch replaced at BMW Cobham and had some parts purchased, the staff were fantastic, I had a great welcoming from the receptionists, to the sale assistance and from the after sale service.

Definitely recommend BMW cobham, you will not only feel satisfy with the job they do with your vehicle, but you will be pleased with their hospitality.

Thank you team Cobham !

Went to Berry's for a used 1 Series. Friendly and informative help from Hamza who provided details regarding finance, optional cover and plans but with no hard sell. Chosen car was extremely well prepared, operating functions explained and all questions answered. A trouble free collection and the entire process was stress free.