I signed up for a second subscription after a trial subscription finished at the beginning of the year. We liked it initially but its been quite hit and miss and the last 3-4 magazines we have had hav... See more
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I contacted you via email 3 times asking where or when I might receive the first magazine and have not had a response nor the magazine yet. VERY DISAPPOINTED WITH THE SERVICE
I have just taken out a print and digital subscription to BBC Good Food magazine, in part because of the attraction of the app. Please be aware that the app is closing on the 21 November. I found this out only because I could not access the app, called customer service and was given this information by the customer service person. I was directed to use the website instead which is ok (but less content).
I have been a subscriber for many years without any problems, however suddenly delivery of the monthly magazine ceased and i haven’t received an issue since May 2026. I have made phone calls, and had email conversations where they have stated that the magazines have been dispatched and they have promised to reissue on more than 1 occasion but still nothing. I find it hard to believe they have been sent since I am receiving post on a regular basis and apparently 6 consecutive issues have been sent but not received?!!!?? Customer service is poor, takes 3 days for them to respond to emails and difficult to speak to anyone personally. I am disappointed, dissatisfied and am considering cancellation
I enjoy the magazine but I can not access the website which I thought was included
Amazing experience, delivered all the products promised and did it quickly
Reply from Good Food
I have written a review earlier about not receiving my magazine. I have emailed the company through the app with my subscriber number . I was told a magazine would be sent out on the 21 October. Nothing Has arrived. I have emailed twice since then and not received a response.
Avoid this company .
The reply to this from good food is to respond to request Request information message . Where do I find this message
Reply from Good Food
Signed up at the Good Food Show. One year later and it's bloody hard to unsubscribe. Please be aware of this catch!!
Reply from Good Food
I haven't yet received my magazine in the mail.
Reply from Good Food
I paid a £41 year subscription at the beginning of September with the promise of a free gift of a slow cooker. I havent received anything yet and it is now almost November.
Reply from Good Food
I wrote to Good Food over a week ago, no reply.
It used to be a good magazine with plenty of recipes, over the years it has become progressively thinner and this October only had 45 recipes , compared to previous October issues which all contained 74 recipes! A big drop. Also, the content gives lot off how to keep healthy advice, which I’m not wanting, or I would be purchasing a magazine about basic health. All in all, I’m so disappointed that I won’t be taking out anymore subscriptions with them.
Reply from Good Food
My enquiry was dealt with quickly and without fuss.
Reply from Good Food
Love the recipes, easy to use, and a fabulous range of ideas to meet everyones tastes. Website is so easy to use and find the recipe you are looking for.
Reply from Good Food
**** UPDATE
MEANINGLESS EMAIL RECEIVED WITH NO LINK OR ANYTHING TO REQUEST INFORMATION ...
Do not buy from this company. They don't send the free gift- when you query it its out of stock. Take days to respond- my subscription is sometimes on my account sometimes not.
They have agreed to send a replacement after 4 months but you go round and round trying to contact them
No I will not fill in your contact form again.
Complete shambles and need reporting to trading standards . Customer services is a joke.
Reply from Good Food
So Look forward to receiving GF magazine every month. Work out way through the recipes each month keeping the ones we personally enjoy. Love it
Reply from Good Food
Reliable and great recipes, and great cook book. Hoping to receive another magazine soon?
Reply from Good Food
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Reply from Good Food
Purchase was complicated. There was a deal in BBC Gardeners World but I think I got a better deal from an internet search.
Also is the magazine a BBC publication The cover just says Good Food.
Nevertheless it’s a good magazine
Reply from Good Food
Terrible customer service. No chance of cancelling subscription once they have you. Just go round in circles, the app sends you to website and website sends you to app.
Reply from Good Food
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