Good Food Reviews 

178
•
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor customer service, mentioning that it was extremely difficult to reach anyone and that support staff were unhelpful and dismissive during calls. People also expressed major frustration regarding automatic subscription renewals, unexpected billing charges, and missing promotional free gifts such as promised slow cookers. Some reviewers were happy with the publication, praising the wide range of interesting, seasonal, and easy-to-follow recipes provided in every single issue. Consumers also mentioned that having a wonderful selection of delicious meals made both the print magazines and online platforms thoroughly enjoyable to use.

What people talk about most

Product

Customers had ambiguous experiences with the product, as many reviewers praised the reliable and... See more

Subscription

Reviewers mention negative feedback about subscription difficulties, expressing widespread disappointment... See more

Customer service

People report negative experiences with customer service, stating that representatives are unhelpful and slow... See more

Website

Clients share negative opinions on website, noting that the app and online platform send users round in... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I signed up for a second subscription after a trial subscription finished at the beginning of the year. We liked it initially but its been quite hit and miss and the last 3-4 magazines we have had hav... See more

Company replied

Rated 2 out of 5 stars

I paid on August the 10 . The payment was received by the publisher on the 17 of August . I have rung three times about my magazine subscription. Nobody has sorted this out and I am still waiting. App... See more

Company replied

Rated 2 out of 5 stars

They claim to send an email making subscribers aware that their subscription renewal is due. They didn't. They've renewed the subscription. And now don't answer emails about it. Avoid

Rated 3 out of 5 stars

Purchase was complicated. There was a deal in BBC Gardeners World but I think I got a better deal from an internet search. Also is the magazine a BBC publication The cover just says Good Food. Neve... See more

Company replied


Company details

  1. Blogger
  2. also in
  3. Media company
  4. Media house
  5. Publisher

About Good Food

Written by the company

Good Food has been the home cooks’ choice for over 35 years. It’s the UK’s most popular food media brand with goodfood.com reaching over 50 million users.

Good Food is proud owner of the UK’s number one food website; a brilliant app, the UK's market-leading food magazine; the UK’s largest food event – Good Food Show – and a hugely successful series of cookbooks. You can also learn with us and enjoy storytelling and recipes in our podcasts.

Every recipe published by Good Food is thoroughly tested by the recipe development team. The brand offers more than just trusted recipe content; Good Food is the go-to destination for everything to do with food including health, meal planning, smart budgeting, family, drinks and reviews. Whether you’re looking for healthy recipes, how-to cook advice, kitchen gadget reviews, easy family recipes, budget meal plans and shopping lists, the latest foodie travel inspiration or the perfect recipe for dinner tonight, we’re here to help.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(178)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

BBC Good Food App About To Close

I have just taken out a print and digital subscription to BBC Good Food magazine, in part because of the attraction of the app. Please be aware that the app is closing on the 21 November. I found this out only because I could not access the app, called customer service and was given this information by the customer service person. I was directed to use the website instead which is ok (but less content).

4 November 2026
Unprompted review
Rated 1 out of 5 stars

magazines stopped and poor communication

I have been a subscriber for many years without any problems, however suddenly delivery of the monthly magazine ceased and i haven’t received an issue since May 2026. I have made phone calls, and had email conversations where they have stated that the magazines have been dispatched and they have promised to reissue on more than 1 occasion but still nothing. I find it hard to believe they have been sent since I am receiving post on a regular basis and apparently 6 consecutive issues have been sent but not received?!!!?? Customer service is poor, takes 3 days for them to respond to emails and difficult to speak to anyone personally. I am disappointed, dissatisfied and am considering cancellation

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience, would purchase again

Amazing experience, delivered all the products promised and did it quickly

11 October 2026
 Good Food logo

Reply from Good Food

Thanks for your five-star review, Fernando. We’re glad your order arrived quickly and included everything promised!

Rated 1 out of 5 stars

I have written a review earlier about…

I have written a review earlier about not receiving my magazine. I have emailed the company through the app with my subscriber number . I was told a magazine would be sent out on the 21 October. Nothing Has arrived. I have emailed twice since then and not received a response.
Avoid this company .
The reply to this from good food is to respond to request Request information message . Where do I find this message

2 November 2026
Unprompted review
 Good Food logo

Reply from Good Food

Thanks for updating us. Please respond to our Request Information message so our team can connect this with your existing query and check the replacement’s delivery status.

Rated 1 out of 5 stars

Try usubscribing!!

Signed up at the Good Food Show. One year later and it's bloody hard to unsubscribe. Please be aware of this catch!!

31 October 2026
Unprompted review
 Good Food logo

Reply from Good Food

Hi Jane, thanks for raising this. If you’re still having trouble managing your subscription, please submit a request using the Help button at https://www.bbcgoodfood.com/contact-us/ so our team can assist.

Rated 1 out of 5 stars

I haven't yet received my magazine in…

I haven't yet received my magazine in the mail.

28 October 2026
 Good Food logo

Reply from Good Food

Please submit a request using the Help button at https://www.bbcgoodfood.com/contact-us/ and include your subscription details so our team can check your delivery.

Rated 1 out of 5 stars

I paid a £41 year subscription at the…

I paid a £41 year subscription at the beginning of September with the promise of a free gift of a slow cooker. I havent received anything yet and it is now almost November.

28 October 2026
 Good Food logo

Reply from Good Food

Thanks for letting us know. If you’d like us to check the status of your slow cooker gift, please submit a request using the Help button at https://www.bbcgoodfood.com/contact-us/ and include your subscription details.

Rated 1 out of 5 stars

I wrote to Good Food over a week ago, no reply.

I wrote to Good Food over a week ago, no reply.
It used to be a good magazine with plenty of recipes, over the years it has become progressively thinner and this October only had 45 recipes , compared to previous October issues which all contained 74 recipes! A big drop. Also, the content gives lot off how to keep healthy advice, which I’m not wanting, or I would be purchasing a magazine about basic health. All in all, I’m so disappointed that I won’t be taking out anymore subscriptions with them.

15 October 2026
Unprompted review
 Good Food logo

Reply from Good Food

Thanks for sharing your feedback, Karen. We’ll send you a Request Information message so our team can follow up on your earlier enquiry. We’ll also pass your comments about the recipe count and content mix to the Good Food team.

Rated 5 out of 5 stars

Love the recipes

Love the recipes, easy to use, and a fabulous range of ideas to meet everyones tastes. Website is so easy to use and find the recipe you are looking for.

23 October 2026
 Good Food logo

Reply from Good Food

Thanks, Debbie! We’re delighted you find the website easy to use and enjoy the variety of recipes and ideas.

Rated 1 out of 5 stars

Do not buy from this company

**** UPDATE
MEANINGLESS EMAIL RECEIVED WITH NO LINK OR ANYTHING TO REQUEST INFORMATION ...

Do not buy from this company. They don't send the free gift- when you query it its out of stock. Take days to respond- my subscription is sometimes on my account sometimes not.
They have agreed to send a replacement after 4 months but you go round and round trying to contact them
No I will not fill in your contact form again.
Complete shambles and need reporting to trading standards . Customer services is a joke.

21 October 2026
Unprompted review
 Good Food logo

Reply from Good Food

Hi Sue, we understand you’ve already tried to contact us and don’t want to repeat the process. We’d like to follow up about the replacement gift and your account access, so we’ll send you a Request Information message. Please reply there and our team can pick this up with you directly.

Rated 5 out of 5 stars

So Look forward to receiving GF…

So Look forward to receiving GF magazine every month. Work out way through the recipes each month keeping the ones we personally enjoy. Love it

19 October 2026
 Good Food logo

Reply from Good Food

Thanks, Jayne! We’re delighted you look forward to each issue and enjoy working your way through the recipes. Happy cooking!

Rated 5 out of 5 stars

Reliable and great recipes

Reliable and great recipes, and great cook book. Hoping to receive another magazine soon?

16 October 2026
 Good Food logo

Reply from Good Food

Thanks, Shane, we’re glad you enjoy the recipes and magazine. If you’re waiting for an issue, please submit a request using the Help button at https://www.bbcgoodfood.com/contact-us/ so our team can check your subscription.

Rated 5 out of 5 stars

All good

All good, thanks.
Nice to get magazine in print as well as online.

15 October 2026
 Good Food logo

Reply from Good Food

Thanks, Dawn! We’re glad you’re enjoying having the magazine in print as well as online.

Rated 3 out of 5 stars

Purchase was complicated

Purchase was complicated. There was a deal in BBC Gardeners World but I think I got a better deal from an internet search.
Also is the magazine a BBC publication The cover just says Good Food.
Nevertheless it’s a good magazine

20 August 2026
 Good Food logo

Reply from Good Food

Hi Peter, we’re glad you enjoy the magazine. The title is Good Food, published by Immediate Media. For help with the subscription offer, please submit a request using the Help button on the Good Food Contact Us page: https://www.bbcgoodfood.com/bbc-good-food-subscriptions-faq.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. No chance of cancelling subscription once they have you. Just go round in circles, the app sends you to website and website sends you to app.

15 September 2026
Unprompted review
 Good Food logo

Reply from Good Food

Hi Richard, I’m sorry you’ve been caught in a frustrating loop while trying to cancel your subscription. You should be able to get clear help with this. Please contact us through the Contact Us page so our team can look into your account and help resolve it.

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