Babyartikel.de Reviews 

1,829
TrustScore 3.5 out of 5

3.7

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Rated 4 out of 5 stars

It was easy to place the order and the delivery was arranged on time or even ahead of time. The items themselves have not been tested yet (pram set Joie) but so far we have no complaints. Other ite... See more

Rated 1 out of 5 stars

I ordered a baby seat from your online shop with a promised delivery within a week. Later, I was informed of a two-week delay, which forced us to rearrange our holiday plans. I had considered other we... See more

Rated 5 out of 5 stars

Thank you for shipping to other EU countries its very comfortable and fast.

Company replied

Rated 5 out of 5 stars

Very satisfied. I ordered items few day before and had some issues with credit card confirmation, where the purchase was seen on the card but no email confirmation of an order. So I sent an email to c... See more

Company details

  1. Baby shop

Written by the company

Babyausstattung zu günstigen Preisen. Kinderwagen, Kindersitze, Hochstühle, Reisebetten und alles, was zur Baby-Erstausstattung gehört.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(1,829)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you for shipping to other EU…

Thank you for shipping to other EU countries its very comfortable and fast.

16 June 2026
Unprompted review
Babyartikel.de logo

Reply from Babyartikel.de

Thank you very much for your 5-star review!

We’re happy to hear that delivery to your destination was comfortable and fast for you.

Kind regards,
Your babyartikel.de Team

Rated 5 out of 5 stars

Excellent customer service!

The delivery was fast despite the shipment being international. Unfortunately, I had to file a complaint about one item, but the response from the sales team was truly quick and excellent. I’ll be happy to order from this webshop again. Absolutely recommended!

19 May 2025
Unprompted review
Rated 1 out of 5 stars

Delivery postponed by two weeks.

I ordered a baby seat from your online shop with a promised delivery within a week. Later, I was informed of a two-week delay, which forced us to rearrange our holiday plans. I had considered other websites but chose BabyArtikel based on positive reviews. Unfortunately, I've now canceled my order and will not be ordering again.

10 April 2025
Unprompted review
Rated 1 out of 5 stars

They don't have some items, but on their website they sell it as if they have all the items.

I am very disappointed with their service.
I purchased this order BAS3430415 on January 13th, and the delivery date was 01/27, for next Monday.
At the moment I have not received any update about my order and when contacting them via chatbot, the chatbot told me that they are waiting for an item from the supplier to send me the order, which is extremely absurd and disrespectful to me as a customer.
My baby is waiting for this order to eat his food, and them are treating me like nothing, because the order was supposed to be in transit, and they are late and as the least respect, to send me something saying about the delay, they didn't.
In addition, this is extremely disrespectful, because they said that have all the products, and now them said that them do not have an item and are waiting for the supplier, that is, they are making false advertising and this is subject to legal action for moral damages to the consumer.

13 January 2025
Unprompted review
Rated 1 out of 5 stars

I am very disappointed I ordered…

I am very disappointed I ordered something payed for it and the team says my money has not yet reflected yet my account money was deducted no one answers their phone when you call I have been frustrated no help was rendered until now I feel confused pleas Oder at your own risk

30 July 2024
Unprompted review
Rated 4 out of 5 stars

It was easy to place the order and the…

It was easy to place the order and the delivery was arranged on time or even ahead of time.
The items themselves have not been tested yet (pram set Joie) but so far we have no complaints.
Other items such as sleeping bag for the pram and the car seat blanket brand Zamboo ((Einschlagdecke mit Füßen für Babyschale und Kindersitz - Winter - Grau and Universal Thermo-Fleece Fußsack mit Fellkragen für Babyschale & Wanne - Melange Dunkelgrau ) were not really up to the standards; we were expecting a much softer fabric.

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience - I had encountered a problem with missing part from B-stock item but the support resolved the proble. I have 2 orders and I'm very satisfied with both.

13 June 2023
Unprompted review
Rated 4 out of 5 stars

Fast and professional service

I bought a Hauck Rapid 3 trio set.
The product arrived quickly but with some defects.
I reported the matter to BabyArtikel and, after a few emails, they refunded me for the problem.
Fast and professional service.
Good shipping costs.

31 July 2023
Unprompted review
Rated 5 out of 5 stars

Very satisfied, good purchase and super custom service!

Very satisfied. I ordered items few day before and had some issues with credit card confirmation, where the purchase was seen on the card but no email confirmation of an order. So I sent an email to custom service to check and they replay super fast so we solve the problem. Within 3 day the order was at my home. Very happy with the goods. Also great money for the quality and brand. They offered the lowest price for item (Recaro Reboarder-Kindersitz Salia i-Size - Prime - Mat Black) that I ordered.

28 July 2023
Unprompted review
Rated 1 out of 5 stars

Its worst customer service and…

Its worst customer service and handling. I had falsly ordered Artikel and I cancelled order but almost two weeks but dint get my money back . Moreover, They are just pushing each other klarna and babyarikel..

4 February 2022
Unprompted review
Rated 5 out of 5 stars

Superb customer experience and customer…

Superb customer experience and customer service. Goods delivered on time, technical issue with faulty good resolved immediately. Purchase at competitive price. Very happy about the purchase at this website

18 October 2021
Unprompted review

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