Back in Action Reviews 

Good product and service even in telephone .
Highly recommended for everyone. Thanks and until next order

Incredible shop and customer support. Fantastic products. Would highly recommend.

Excellent goods delivered on time.

Back in action were asked to complete my ergonomic risk assessment by my employer when I had msk issues and needed specialist advice. I cannot praise them enough for the professional help, support and suggestions. Fiona really went above and beyond in ensuring I was well supported and couldn’t do enough to ensure that everything worked for me. I really can’t praise them enough and I recommend them to anyone that needs some support or advice for their office set up or if they have msk issues.

Extremely helpful both in the shop in Bristol and after I had purchased the chair, would strongly recommend.

Fantastic service provided by the team!

Ordered a chair from Back In Action’s online store, and upon arrival found a manufacturing defect.

Contacted Back In Action and they sorted everything out with the manufacturer on my behalf to source a replacement part for me, and kept me updated via message and by phone every step of the way.

Everything all sorted now, with minimal effort needed, and love the chair.

Staff were so friendly and helpful throughout, really glad I bought through a small business with a physical UK presence.

I have always found Back in Action an excellent shop and Fiona at Back in Action Bristol is amazing - she provided expert advice and guidance regarding the Mobiliser and I am delighted with the results after using it for several months now.

Last pair of the MBT’s sandals in stock that would fit my awkward feet, they arrived quickly and fitted perfectly! Great service.

They say a company's true professionalism is measured by how they handle things when they go wrong. By that metric, Back in Action are elite.

My experience purchasing a HÅG Creed from the Cookham branch started brilliantly. Polina was knowledgeable, attentive, and took precise measurements to ensure the chair was perfectly configured for me.

When the courier subsequently delivered a badly damaged box with missing parts, Back in Action’s after-sales service was exemplary. Within hours of contacting them, they bypassed the courier entirely and arranged a personal delivery of a pre-assembled, fully checked replacement chair. Polina kept me updated the entire time.

Outstanding service from start to finish. I cannot recommend them highly enough.

This company has excellent after sales service. Even though the purchase problem was my own fault the staff were very helpful and polite.
Thank you Back in Action.

Struggling with sciatica for many months, I really appreciated the support I received from Fiona. Following a discussion and online demonstration of several chairs, I felt listened to and that my health and wellbeing were genuinely valued.

My concerns were carefully considered, and a chair was recommended with a full demonstration on how to use it to help alleviate my symptoms. All of my questions, including those regarding possible add-ons (none of which were required), were discussed thoroughly before a decision was reached.

The delivery process was also swift and hassle-free, making the overall experience extremely positive.

Excellent staff. I only popped in to return some shoes I bought online. But, oh my goodness I felt sooo looked after (I had managed to twist my ankle just outside the shop! 🥹) Thank you so much for the water and the seat. Above and beyond customer service. If I could give you more stars I would.

Excellent service and very helpful with questions I had. Great shoes which really help my back and look pretty too.

Great personal service . Thanks

Very fast service.
It is great to have this support when you need it.
For me it’s my first stop shop.

I have just received my pillow which had been out of stock when I ordered it. Although it took a few weeks to arrive (not the fault of Back in Action) they kept me up to date regularly and even arranged for a specific delivery date to fit around me. I am very impressed with the service and I love the pillow, a replacement for one I've had for a while. Thank you! Would highly recommend this company.

Exact product that I wanted, delivered promptly without fuss.

Super fast delivery. Perfectly smooth transaction

In the beginning and for quite a while, they were very very helpful. Make sure you are aware they have a 14 not 30 day returns policy like usual online shops however. I got stuck with a high value credit note as returned one chair (totally unopened) as didn't realise it was only 14 days to return, and bought another variable plus as I wanted a different style. I gave up very quickly on this however as it made my back worse and very sore. I didn't want to purchase anything further as then had a chair, product choice is niche and very expensive, and did not want to buy other products with chemical fire retardants on (ie mattress) so was struggling to find what I could use the voucher on. They didn't ever communicate the exact expiry day of the credit note, just the month, so at the end of this particular month (my assumption) I suddenly remembered and asked to get something. They told me it expired mid month 2 weeks prior, and they had never communicated it was mid month before as it was quite vague - and I'd have to purchase something else 'high value' to use the remainder of my credit note or lose it. Very unethical. The credit also wasn't in my online account so you could easily use it and see the expiry - I had to contact them which is a pain and the information about their products on the website is minimal and lacking or else people wouldn't have to ask for further information (for example their products do not state the exact materials used). When I started asking about different products again just prior to this, they became really off and said they had told me it all before (how are you supposed to remember everything you are told in the shop with nothing written down). It was really unpleasant and upsetting, and an odd way to treat customers who have spent a couple of thousand pounds with you. I tried the mobilizer for several months to use up a lot of the voucher as had nothing else I wanted, and that didn't help my back at all either. Decisions re the credit note were from a senior manager apparently - a very disappointing experience at the end from a company that were so helpful in the beginning. Let people use the credit ie the money they have already paid you, and don't make things so complicated by asking them to spend even more and drag it out. They ended up keeping approx £150 from me which is a lot of money especially when I was out of work at that time, and they charge a fortune for their items. I was also told I was costing them money by asking more advice on products even though they had my original money and the sales staff are paid to advise people every day. I don't understand why you would make customers feel like this. It's taking customers for granted, and clearly all about the money only. I don't know what possessed me to pay £1k for a kneeling chair (x 2) - but massively regret it. For the replies - Amersham shop, I do not wish to add personal details on here, Sianna. If you contact them you will find out. This was my exact experience, so you looking into it at this stage does not really help me. I do not want to spend even more money with you to use my credit. I can give some tips on how to improve things - if people buy another chair why cant you refund them for the original one that is totally unused and unopened they have sent back and didn't realise (probably as its not written anywhere obvious) about your limited returns policy, give exact voucher expiry dates on credit notes not just the month and add them to the online account to be able to check, have vastly more detailed product information on your website, don't speak to customers in such a way to make them feel they are costing you money for asking questions about your products or that they don't want to waste any more of their time on you.

After 21 years with my first Back in Action Mobiliser I am delighted to have purchased my second machine.
I hope it lasts as long as the first!