By Lia Reviews 

I’m very disappointed with both the product and the customer service.

I received my necklace and immediately discovered that the clasp does not open at all, which means I cannot properly use the necklace. I contacted By Lia to ask for help and provided the relevant information about my order, but I never received a response.

What makes the experience even more frustrating is that, despite not replying to my request for assistance, I have now received an email asking me to leave a review on Trustpilot.

Unfortunately, this is the review I can give based on my experience. When a customer receives a product with a problem, I would expect at least a response and some assistance in resolving it. Ignoring a customer’s message while continuing to send automated emails asking for feedback is very disappointing.

My first order with them was seamless, and customer support was genuinely helpful. My second order, just a couple of months later, was a completely different experience. I never received my order. I was told it had shipped, but when I asked for a tracking number, I got no reply. I reached out through email, WhatsApp, and Instagram — nothing. I ended up filing a dispute with PayPal and got my refund that way.

It's disappointing, because the pieces themselves are lovely and my first experience was so positive. Such a shame it went downhill like this

I don't recommend them. I’ve been waiting three weeks for my order. They don’t respond to my messages!

I have been Absolutely ignored by customer service after writing several emails, lost nearly 100 eur since i never received my order that i paid for - its a scam!

My order was shipped nearly a month after I placed it. Throughout that time, there was a complete lack of communication from ByLia, despite my repeated emails and WhatsApp messages. After finally receiving the order, I discovered that one of the items was incorrect. The entire experience has been extremely disappointing, both in terms of customer service and order fulfillment.

I ordered 4 amethyst necklaces and had two issues — one necklace had a defect and I received only 3 pouches instead of 4. What followed was months of broken promises. The seller promised a replacement, then a refund, and delivered neither. Every reply was polite and apologetic, but nothing was ever actually done. Because I trusted their word and waited, I missed the PayPal dispute window and was left with no recourse. I was dealing with health issues during this time which made following up even harder, and the ongoing stress of an unresolved case was the last thing I needed. I genuinely wanted to give them the benefit of the doubt — but at some point, kind words without action is just dishonesty. Buyer beware.

UPDATE:
After leaving this review, someone from the company reached out to me personally and issued a full refund promptly. I genuinely appreciate that they took the time to make it right, and it’s clear that when the right person was made aware, they handled it with care. Updating my rating to reflect this positive resolution.

I’ve ordered at By Lia, and have receive only part of my order right. I’m missing 3 piercings that I’ve paid for. I’ve texted them multiple time per mail and on Instagram but they never replied to me. It has been more than a month more. All I ask, are the products I’ve paid for.

Very bad experience. I made an order and few days later they sent me an email telling me one of the ear studs I’ve ordered was out of stock so I asked for a refund everything ok by then. When the rest of my order arrived one bangle was missing and one ear stud was not the one I ordered… they never answered to my emails ..anyway after tree emails and two messages in WhatsApp they did refund the bangle and send me the right earring...: to all my emails and messages I received just one answer .. poor customer service and I’m not sure what would happen if I didn’t insist.

I ordered one earring and the box arrived empty. The earring is missing and they do not reply to my emails, messages, whatsapp and calls. I have asked my bank to pause payments, but the really frustrating thing is their attitude to a loyal customer.

I bought several earring, and design is pretty. But do not buy if you are allergic. I have an allergy after wearing them for longer time :(

No response on the incomplete order delivery

High quality and fast shipment

I ordered a pair of earrings last month. After the payment, they informed me that that particular model of earrings was no longer available and that I could choose another pair of the same value or receive a voucher to use within a year.
I replied that I would accept a different model of earrings only if they refunded me the price difference (since the alternative pair was cheaper) back to the card I used for payment.
In their next email, they asked me to confirm the newly chosen earrings and said they would “take into account the price difference, the gift box, and the 10% discount I had.”
I received the earrings, but no one is mentioning the difference in price anymore, and they are not responding to emails or WhatsApp messages. A disastrous experience, not to mention that I have ordered from them before, and with this way of treating customers I will definitely never order again. Shameful!

Speedy delivery, in great condition. Nice packaging.

China products sent from spain with branded logo. Everything about this company is bad. They make misleading info on website, then send you one earing instead of two.

Also they do not accept returns

Very nice design and quality jewellery, love how versatile it is depending on my piercings, and quick shipping.

The best and kindest customer service in the world! Not to mention that the jewellery is absolutely beautiful and of high quality. But the customer service was like talking to a good and helpful friend. Thank you!

Arrived on time, exactly what i was looking for :))

Beautiful, high-quality jewelry — every single piece I’ve ever bought has been perfect. Excellent customer service and incredibly attentive team. I can only recommend them to everyone!

Beautiful and imaginative jewelry, fast delivery.
Good experience, thank you.