Once the reason for the return was established. Buy goods was more than helpful with my return. I appreciated that, I had inadvertently ordered two of the products, I am on a fixed income and cannot a... See more
Company replied
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Review summary
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Customer service was responsive and informative. My problem with process was when I upgraded to an offered program, I was charged for both programs instead of the first program being canceled by the... See more
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I tried the products with no tangible results in 30 days. I contacted support@buygoods and they offered a partial refund and I could keep the products. I chose to return the left over pills plus the e... See more
Company replied
Decided this was not for me but couldn’t cancel order. Assistant was not helpful to resolve this experience. Was sent more bottles than I ordered. She refused to cancel order & refund my money, as was... See more
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Company details
Written by the company
Online global retailer selling online software, digital ebooks, health supplements, and other products.
Currently Experiencing High Customer Support Volume
Written by the company
- We'll be with you as quickly as possible!
- Our team is doing our very best to keep up with an increased number of calls and emails from our customers. While you await our reply, please know, you can visit findorder.com to request a return or refund, check your order status, and more.
Contact info
800 W Main St Ste 1460 , 83702-5983, Boise, United States
- (302) 200-3480
- support@buygoods.com
- www.buygoods.com
3.7
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from BuyGoods Inc.
Thank you for your kind feedback! We're delighted to know that we were able to honor our 100% Money-Back Guarantee and meet your expectations. We believe in standing by our promises and ensuring our customers feel confident and supported throughout their experience. Your trust means a great deal to us, and we truly appreciate the opportunity to serve you.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
The spray bottles didn’t work after the…
The spray bottles didn’t work after the first spray. I asked for a refund and never received it.
31 October 2026
Reply from BuyGoods Inc.
Thank you for bringing this to our attention. We sincerely apologize that the spray bottles stopped working after the first use and for the delay in receiving your refund. We understand how frustrating it is to receive a product that does not function as expected.
We would like to assure you that your refund of $318.62 was successfully processed on October 31, 2026, to your original payment method. The full amount should be credited back to your account within 3–5 business days from the processing date.
We truly regret the inconvenience this experience has caused and appreciate your patience while your refund was being handled. Your feedback is valuable to us, and we sincerely apologize that the product did not meet your expectations.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I noticed I had several different…
I noticed I had several different names addressing my situation. Maybe just one person addressing the problem would be more effective. I was getting different replies telling me to do the same thing or mentioning refund, or reordering of the product. Otherwise it was handled okay.
29 October 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion caused by receiving responses from multiple representatives with repeated instructions and different suggestions regarding your refund or reorder.
We understand how frustrating and overwhelming this can be, and we agree that having one representative consistently handle your concern would provide a smoother and more effective experience. We're glad that your issue was otherwise handled satisfactorily, and we truly appreciate your patience and understanding.
Your feedback is valuable to us as we continue to improve our communication and coordination to better serve our customers. Thank you for giving BuyGoods the opportunity to assist you!
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I’ve still got a refund that’s due
I’ve still got a refund that wasn’t paid or put to the correct account in PayPal that needs to be taken care of!
24 September 2026
Service department was very good
Service department was very good. Unfortunately things didn't work out with my order but return process was very easy
29 October 2026
Reply from BuyGoods Inc.
Thank you for sharing your feedback! We're sorry to hear that the product didn't work out as you had hoped, but we're glad our service team was able to provide good assistance and make the return process easy and hassle-free. We understand that not every product is the right fit, and we're happy we could help make your experience as smooth as possible. Your kind words and appreciation mean a lot to us. Thank you for giving BuyGoods the opportunity to assist you!
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Patience because I don't have good…
Patience because I don't have good English. She explained to me very well
4 November 2026
Reply from BuyGoods Inc.
Thank you for sharing your experience with us! We're happy to hear that our representative was patient, understanding, and took the time to explain everything clearly. We believe every customer deserves to feel comfortable and supported, regardless of language barriers. It's wonderful to know she made things easier for you. We'll be sure to share your appreciation with her.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Gerald was delightful to deal with
Gerald was delightful to deal with. He promptly took care of my situation and was efficient and pleasant, charming actually. I appreciated it
Thank you, Nancy Britton
4 November 2026
Reply from BuyGoods Inc.
Thank you so much for your lovely feedback, Nancy! We're delighted to hear that Gerald made your experience so pleasant with his efficiency, prompt assistance, and charming demeanor. It's wonderful to know that he was able to resolve your concern while making you feel comfortable and appreciated. We'll be sure to share your kind words with Gerald. Your recognition means a great deal to us.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Reply from BuyGoods Inc.
Thank you for your wonderful feedback! We're pleased to hear that you had an excellent customer support experience and found our automated system helpful and convenient. We strive to make every interaction as smooth and efficient as possible. Your appreciation means a lot to us.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Kind people who take the time to…
Kind people who take the time to understand the problem and patient enough to come to an agreement. Able to get my refund and the order I ordered is in the warehouse ready to ship. Kasia and Victoria and one other young lady (who I forgot the name of) were wonderful at their job.
3 November 2026
Reply from BuyGoods Inc.
Thank you so much for your thoughtful feedback! We're delighted to hear that Kasia, Victoria, and our other representative took the time to understand your concerns, patiently work toward a resolution, and ensure your refund was taken care of. We understand how important it is to feel heard and supported, especially when resolving order concerns. It's wonderful to know that their kindness and professionalism made a positive difference in your experience. We'll be sure to share your appreciation with the team. Thank you for recognizing their efforts and for choosing BuyGoods!
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Reply from BuyGoods Inc.
Thank you for your kind feedback! We're happy to hear that our representative was nice, helpful, and made your experience a pleasant one. Providing friendly and attentive customer service is always our goal. We'll be sure to share your appreciation with her.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
He handle all my concerns about the…
He handle all my concerns about the products because of my cancer and ingredients in the product that I can not take with my chemo treatment.
He gave me clear instructions for the return.
4 November 2026
Reply from BuyGoods Inc.
Thank you for sharing your experience with us. We understand how important it is to be cautious about product ingredients while undergoing chemotherapy, and we appreciate you prioritizing your health and well-being.
We're delighted to hear that our representative patiently addressed your concerns and provided clear return instructions, making the process easier for you. Your comfort and peace of mind matter to us. We'll be sure to share your kind feedback with him. Wishing you strength, comfort, and all the best!
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Great help.
4 November 2026
Reply from BuyGoods Inc.
Thank you for your kind feedback! We're glad to hear that our team was able to provide the assistance you needed. Your satisfaction is important to us, and we truly appreciate your recognition.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
The representative that assisted me was…
The representative that assisted me was sweet friendly and most of all very knowledgeable and efficient.
4 November 2026
Reply from BuyGoods Inc.
Thank you for your lovely feedback! We're so happy to hear that our representative made you feel comfortable with her friendly and welcoming approach while providing knowledgeable and efficient assistance. We believe that great customer service goes beyond resolving concerns, and we're glad she made your experience a positive one. We'll be sure to share your kind words with her.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Representative was very knowledgeable…
Representative was very knowledgeable and efficient. She took care of my issue promptly and professionally. We need more customer service representatives like her!
4 November 2026
Reply from BuyGoods Inc.
Thank you so much for your wonderful feedback! We're delighted to hear that our representative demonstrated such knowledge, efficiency, and professionalism while resolving your concern. It's always our goal to provide prompt and reliable assistance, and we're glad she made such a positive impression. We'll be sure to share your recognition with her. Your kind words mean a lot to our team.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Spray bottles did not work.
4 November 2026
It took a while
It took a while, and though i didn't get a full refund for a defective product, they at least gave me half back, which is better than nothing. Last time i will purchase on the web through FB though.
4 November 2026
Reply from BuyGoods Inc.
Thank you for sharing your honest feedback. We sincerely apologize for the time it took to address your concern and that we were unable to meet your expectations with a full refund for the defective product. We understand how disappointing this experience must have been, especially when you expected a better resolution. While we're glad we could offer some compensation, we recognize that your experience fell short of what you deserved. Your feedback regarding the refund process and overall purchasing experience is valuable to us and will help us identify areas where we can improve. We truly regret losing your confidence and appreciate the opportunity to have assisted you.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Knowledgeable she sounded like she…
Knowledgeable she sounded like she cared and took care of my issue. Thank her.
4 November 2026
Reply from BuyGoods Inc.
Thank you for sharing your experience! We're delighted to hear that our representative was knowledgeable, attentive, and genuinely caring while handling your concern. It's important to us that every customer feels heard and well taken care of. We'll be sure to pass along your appreciation to her. Thank you for trusting BuyGoods and giving us the opportunity to assist you!
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Reply from BuyGoods Inc.
Thank you for your kind feedback! We're delighted to know you had an excellent customer service experience with us. Providing prompt, helpful, and reliable assistance is always our priority. Your appreciation means a lot to our team.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I had two purchases
I had two purchases. I returned both. It was very easy for the purchase & refund was immediate on day it was received. I did have to pay to ship back & did feel I was overcharged on the one purchase. However, that was my error not yours. I should have researched pricing prior to instead of after.
3 November 2026
Reply from BuyGoods Inc.
Thank you for sharing your experience with us! We're glad to hear that both your purchases and returns were handled smoothly and that your refunds were processed promptly on the day the products were received.
We also appreciate your honest feedback regarding the return shipping costs and pricing concerns. We understand how important it is to feel confident about a purchase, and your comments are valuable to us. We're grateful that you found the return process easy and appreciate the opportunity to assist you.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Polite, Professional & Understanding
Yvonne listened politely and was very professional. She is certainly an asset to your customer service.
Thank you Yvonne.
4 November 2026
Reply from BuyGoods Inc.
Thank you for your wonderful feedback! We're delighted to hear that Yvonne listened attentively and handled your concerns with professionalism and courtesy. It's always rewarding to know that our team members make such a positive impression on our customers. We'll be sure to share your kind recognition with Yvonne. She'll be happy to know her efforts are appreciated.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
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