The entire claims process was handled online and was simple, smooth, and easy to follow. Everything worked excellently, and I am very satisfied with Allianz’s service. Thank you for making the process... See more
Company replied
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Since I changed my contract to Florian Schirmeister all my inquiries and cost refunds are so efficient and clear. His office is a great contact partner, responsible, quick and professional.
Company replied
Allianz is fantastic! They know how to take care of customers. My personal agent, Herr Goettel, is ALWAYS prepared to answer my questions and take care of anything I may need. Allianz insurance is th... See more
Company replied
I would like to thank Mr.Andrej Timotijevic, who was always there for me, reachable at any time, checking all options possible. I had very bad accident in my own kitchen than was not installed well by... See more
Company replied
Company details
Information provided by various external sources
Mit ihrer Erfahrung und Finanzkraft steht die Allianz bei mehr als 20 Millionen Kunden in Deutschland für Zuverlässigkeit und Sicherheit.
Contact info
4.8
Excellent
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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If I could I give you -100 000 stars
I was riding a bicycle with my little child. A woman hit us with her car. We were in a very serious condition in the hospital. We spent a month bedridden at home. And after all of this? Not only could we have been killed. Yesterday, after 8 months of this tragedy, I received a letter from Allianz Deutschland saying that I have to pay them compensation of almost 5,000 euros within a month???!!!!! People, what is wrong with you???? Not only did my son and I suffer injuries, we never demanded anything from that woman, and now I am supposed to pay you 5,000 euros just because we were not killed??? My husband and I have a car that we bought on credit for 10,000 euros. Why should I pay you 5,000 euros if my son and I were the ones who were hit???
I am writing all this so that you, dear people, who might choose this company as your insurance provider, are aware — these are people without hearts and souls. This is simply a cold-blooded corporation that earns millions from the suffering of others, just like in my case.
I want you, greedy corporation ALLIANZ DEUTSCHLAND, to know only one thing: karma always comes back. And for EVERY CENT of mine you will pay with your own tears. Because I wish you to go through the same horror that I went through with my child!!! And when something happens to you in life — I want you to remember me and know that karma finds everyone, even if he works in a corporation with millions or billions!
If I could I give you -100 000 stars. You are the worst corporation in the world!!! You all are just without heart there. I wish you the worst that can exist and that you can imagine.
2 October 2025
Unprompted review
Reply from Allianz Deutschland
Hello Oksana Shvediuk,
Thank you for your detailed and honest feedback.
I am sorry to hear that you have had such experiences with Allianz. It is by no means our service goal for you to feel abandoned by us.
I would like to examine your case and provide clarity.
Please send me a message regarding the relevant claim number with your full name and your complete contact details.
Please address this message to
allianzhilft.dialog@allianz.de
.
As soon as I receive your message, my team and I will take care of it, promised!
Beste Grüße
Lara vom Allianz hilftTeam
Wir helfen Ihnen auch persönlich: allianzhilft.dialog@allianz.de
They will increase your premium
When I returned to my car, a woman was standing in front of it, saying she was calling the police to file a report because her car was leased and her contract required it. The cars were only touching—there was no damage to either vehicle. A police report was made, but I clearly told the insurance company that there was no accident and no damages.
One year later, I suddenly received a letter stating that Allianz had paid €3,400 to the leasing company! Now they are increasing my insurance premium because of this so-called “accident.” I requested the report, and what I read was unbelievable, full of things that never happened.
This feels like a scam between Allianz and leasing companies: nothing happened to any of the cars, yet paperwork was created, money was paid, and I am being punished for it. Nobody from Allianz ever contacted me to ask about my side of the story. They just waited a whole year to “close the case” behind my back.
This is completely unfair. I have already cancelled my contract with Allianz and will seek my rights.
25 September 2025
Unprompted review
Reply from Allianz Deutschland
Hello De,
We are very sorry to hear that you had such an experience. Your concern is important to us, and we would like to help clarify and resolve the situation. Please send us an email at allianzhilft.dialog@allianz.de with the following information:
Your username on Trustpilot
Your contract number
Your full contact details
A callback number with a preferred time for us to call you back, so we can resolve the matter quickly
Once we receive your email, either I or a member of my team will promptly get in touch with you to assist you as best as we can.
Thank you for your patience and trust.
Best regards,
Ines from the Allianz Helps Team
We also offer personal assistance: allianzhilft.dialog@allianz.de
Staffed with racists that will hang up…
Staffed with racists that will hang up on you when you don't speak to them in german. Customer for over 8 years I am leaving them, what a joke
19 September 2025
Unprompted review
Reply from Allianz Deutschland
Dear patsy.issa,
Thank you for taking the time to give us your feedback. We're sorry to hear you had a negative experience. At Allianz, we place great importance on treating all our customers with respect and inclusion, regardless of their language or origin.
We would like to investigate this matter further and ensure that such incidents do not occur again. To do so, we need some additional information from you. Please provide us with your username and case number so we can investigate the matter. We will, of course, treat your personal data with the utmost care and in accordance with our privacy policy.
You can also contact us directly at allianzhilft.dialog@allianz.de so that we can assist you personally.
We hope to have the opportunity to regain your trust and provide you with better service in the future.
Best regards,
Anke from the Allianz hilft team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
verwenden.
Closed the company FRIDAY and my insurance police without proper notice
Closed the company FRIDAY and my insurance police without proper notice and refund.
I am disappointed with the service. I paid for a year FRIDAY Assurance which is Allianz now, but was recently informed of its closure without notice or a refund. I request a full refund for the unused subscription.
18 September 2025
Unprompted review
Reply from Allianz Deutschland
Hello Ilyas,
I'm sorry to hear that you are dissatisfied with our service and experienced the closure of FRIDAY Assurance without prior notice or a refund. I can certainly understand your frustration when resolving an issue takes longer than expected and you want it handled quickly. I believe that a constructive dialogue doesn't require the use of strong language.
To assist you effectively and process your refund, we need:
•your TrustPilot username
•the relevant case number
•your personal details (full name, address, etc.)
This is also important to ensure data protection. Please contact us directly at allianzhilft.dialog@allianz.de so we can address your concern promptly and efficiently.
Thank you for bringing this issue to our attention. We appreciate your patience as we work to resolve the situation.
Best regards,
Chanti from the Allianz Helps Team
We also offer personal assistance: allianzhilft.dialog@allianz.de
Honestly
Honestly, It was the best insurance and I recommend it to all of you
28 August 2025
Unprompted review
Reply from Allianz Deutschland
Hello Harwinder Singh,
Thank you for your enthusiastic feedback! We're thrilled to hear that you consider Allianz to be the best insurance and that you would recommend it to others. Providing top-notch service and support to our customers is our priority, and your positive experience is a testament to our efforts.
If you have any questions or need assistance in the future, please feel free to reach out. We're here to help and ensure you continue to have the best possible experience with us.
Best regards,
Lara from the Allianz Helps Team
We also offer personal assistance: allianzhilft.dialog@allianz.de
Reply from Allianz Deutschland
Hello Carlo Alessi,
Thank you for your positive feedback! We're delighted to hear that you experienced a fast refund and found our service to be very professional and competent. Your satisfaction and trust are very important to us, and we're proud to provide a service that meets your expectations.
If you have any further questions or concerns in the future, please don't hesitate to reach out. We look forward to continuing to offer you the best possible service.
Best regards,
Lara from the Allianz helps team
We also offer personal assistance: allianzhilft.dialog@allianz.de
Perfect !!!!!!!
29 July 2025
Unprompted review
Reply from Allianz Deutschland
Hallo Konstantin Schreiber,
Vielen Dank für Ihre 5-Sterne-Bewertung! Es freut uns, dass Sie mit unserem Service zufrieden sind. Bei weiteren Fragen oder Anliegen unterstützen wir Sie gerne.
Beste Grüße
Franzi vom Allianz hilft-Team
Wir helfen Ihnen auch persönlich: allianzhilft.dialog@allianz.de
They'll find the lamest excuses not to reimburse you
Asking for things that do not figure in my contract nor the general terms and conditions as an excuse not to reimburse me. Asked several times to show me the contractual basis for their requirements. Each time, the answer had no contractual foundation whatsoever. Last time I made a claim, none of the problematic documents were asked and was reimbursed directly so this time was clearly a pretense to not pay any money.
Insurance cancelled and never again.
1 June 2025
Unprompted review
Reply from Allianz Deutschland
Good day Clo,
I'm sorry to hear about your experience. At Allianz, our goal is to provide our customers with transparent and fair service. I would like to assist you in resolving your issue and ensure that your concerns are taken seriously.
Please send us an email at allianzhilft.dialog@allianz.de with your username, case number, and personal details. This information is important to ensure data protection and to provide you with targeted assistance.
We strive to meet your expectations and are personally here to help you find a solution to your concern.
Best regards,
Ines from the Allianz Helps Team
We also offer personal assistance: allianzhilft.dialog@allianz.de
SCAM
Insurance companies are established based on lies and fake promises. This company is not special. Basically same. They want free money and grow to Trillion-dollar company. Found causes to terminate the contract when claimed for reimbursement.
26 May 2025
Unprompted review
Reply from Allianz Deutschland
Hello Nebula,
thank you for sharing your concerns. I'm sorry to readabout your negative experience. I understand you're disappointed if insurance feels unfair or unclear. If you'd like, I can help you understand your situation better or suggest steps to resolve it. I'm here to support you.
- Your TrustPilot username
- The contract number or claim number
- The policyholder's name
- Your full address
- A phone number and preferred callback time for a quick resolution. Thank you!
As soon as I receive your email, my team and I will get in touch with you.
Best regards,
Kiet vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Highly recommend
Even though it is not the cheapest on the market. It worth every cent. Very simple through the app. Paid within 48hrs in full.
23 May 2025
Unprompted review
Reply from Allianz Deutschland
Hello Edan Manos,
Thank you for sharing your positive experience! It's great to hear that you find value in our services. We strive to provide a seamless experience, and we're glad that the app has made the process simple and efficient for you, with payments made in full within 48 hours.
If you have any more feedback or questions, feel free to reach out. We're always here to assist you!
Best Regards
Franzi vom Allianz hilft Team
We can also help you personally: allianzhilft.dialog@allianz.de
Küchen Unfall
I would like to thank Mr.Andrej Timotijevic, who was always there for me, reachable at any time, checking all options possible. I had very bad accident in my own kitchen than was not installed well by previous tenant, but as I bought kitchen as alraedy installed, we could not do anything about suing anybody. Still, Mr. Timotijevic managed to contact lawyers to get proper advice, contacted rental company and at the end managed to help me cover at least expenses for the broken kitchen. He did all of this for me, even while I was in hospital and giving me feedback about everything. It did not turned out best for me, but he did all his possible to explore all possibilities in order to help me as much as possible. Therefore I am very thankful to Mr. Timotijevic and Allianz.
28 February 2025
Unprompted review
Reply from Allianz Deutschland
Dear Ranka Stojkovic,
thank you so much for your kind words and for taking the time to share your experience. I am truly sorry to hear about the accident you had in your kitchen, and I can only imagine how challenging that situation must have been for you. We are glad to know that we could be there for you during this difficult time and your representative agency was able to assist you in exploring all possible options.
If you need anything further or have any questions in the future, please don’t hesitate to reach out.
Wishing you a smooth recovery and all the best moving forward.
Warm regards,
Kiet from Allianz hilft Team
Wir auch persönlich: allianzhilft.dialog@allianz.de
Pet insurance that doesn’t pay vet bills
Of course they don’t tell you that there is a three month waiting period to make claims when they’re pushing you to sign up and agree to multiple years of paying. After I signed up, I brought my cats to the vet as any normal person would and now they don’t cover any of his vet bills. Scammers or dishonest at best. Don’t let them rush you through the contract and make you agree to multiple years. Take if home and read it. You can’t trust people.
Edit: the waiting period they refer to they of course never told me about when rushing me into signing a contract in their office :D. Would have been good to mention that “oh yea the insurance you’re paying for is essentially useless the first 3 months” I would have waited to go to the vet. Now I’m 800€ out and having to pay for this bs insurance. 0/10
28 January 2025
Unprompted review
Reply from Allianz Deutschland
Hello Syklee Jeffrey
Thank you for your feedback. It is unfortunate that the settlement of the vet bills was not to your satisfaction.
The waiting period is a specific period of time between the start of the policy and the start of cover, which allows insurers to provide customers with long-term, stable cover. There is no waiting period for insurance claims due to accidents.
An insurer agrees waiting periods in order to prevent customers from only taking out insurance when they are immediately faced with high costs.
You will also find this in your insurance conditions as follows:
2.3 Waiting period and purpose conclusions 2.3.1 Waiting periods There is a waiting period for insured events due to illness or abnormal development. The waiting period is three months. The waiting period runs from the start of insurance cover in accordance with Section 8.1.
If you have any further questions, please contact the responsible colleagues in the animal health department on the toll-free number 0800 4100 111. Alternatively, you can get in touch with your local contact person. You can find the contact details here https://www.allianz.de/ansprechpartner-vor-ort/
Best regards
Lara
from the Allianz helps team
We can also help you personally: allianzhilft.dialog@allianz.de
+++++
Hallo Syklee Jeffrey
Vielen Dank für Ihre Rückmeldung. Es ist bedauerlich, dass die Regulierung der Tierarztrechnungen nicht zu Ihrer Zufriedenheit erfolgte.
Die Wartezeit ist eine bestimmte Zeitspanne zwischen Vertragsbeginn und Beginn des Versicherungsschutzes, die es den Versicherern ermöglicht, dem Kunden einen langfristigen und stabilen Versicherungsschutz zu bieten. Keine Wartezeit besteht bei Versicherungsfällen aufgrund von Unfällen.
Ein Versicherer vereinbart Wartezeiten, um zu verhindern, dass Kunden eine Versicherung nur abschließen, wenn sie unmittelbar vor hohen Kosten stehen.
Dies finden Sie wie folgt ebenso in Ihren Versicherungsbedingungen:
2.3 Wartezeit und Zweckabschlüsse 2.3.1 Wartezeiten Für Versicherungsfälle aufgrund von Krankheit oder Fehlentwicklung besteht eine Wartezeit. Die Wartezeit beträgt drei Monate. Die Wartezeit läuft ab dem Beginn des Versicherungsschutzes nach Ziffer 8.1.
Bei weiteren Fragen wenden Sie sich gerne an die zuständigen Kolleg:innen der Tierkrankenabteilung, diese erreichen Sie unter der kostenfreien Rufnummer 0800 4100 111. Alternativ können Sie sich an Ihren persönlichen Ansprechpartner vor Ort wenden. Die Kontaktdaten finden Sie hier https://www.allianz.de/ansprechpartner-vor-ort/
Beste Grüße
Lara
vom Allianz hilft Team
Wir helfen Ihnen auch persönlich: allianzhilft.dialog@allianz.de
Rented Car issue registered
I hent a Car in June 2024 and get insurance from Allianz over Check24. Allianz took over case in July. I was completely insured. I was waiting almost 7 months and talk 2 times in between but always get an answer that they are working on it. I call them today and they said that we have to take a look on it.
At First they wait you forget about the money you paid.
Then, they wait till any proof is vanished so they can vanish out your claim. This is extremely pathetic.
They messaged me after my post that they will take care (can see in reply ) and got the excuse to not accept my claim. So do not see their replies that they are concerned now. They are pathetic.
30 July 2024
Unprompted review
Reply from Allianz Deutschland
Hello Wasiq Khalil,
I can understand that you are not happy about the delay in processing.
The car hire insurance is a product of Allianz Global Assistance (AGA). AGA is an independent company of AllianzWorldPartners (AWP). The colleagues work with other systems and therefore we, the Allianz Helps team, do not have access to the relevant contract or claims files for data protection reasons, among others.
I would be happy to assist you with your request. Please send me the following data for this purpose:
- Your Trust Pilot user name
- a detailed description of your request
- Your contract number/claim number
- Your personal details (name, address and date of birth)
- a telephone number for any queries
to allianzhilft.dialog@allianz.de. As soon as I receive your e-mail, I will take care of your request.
Best regards
Corny from the Allianz helps team
We can also help you personally: allianzhilft.dialog@allianz.de
Feels like no one works there!
Feels like no one works there!
We had a car accident with a person that is insured by Allianz Deutschland. The person is 100% at fault, has admitted and we even have an eye witness who can confirm the story.
It has been 5 months since the claim was submitted and still not resolved. We keep reaching out to ask for status of the claim and they keep ignoring emails. They respond to every 3rd email on average with a request for some more information, we provide it within a day and then they don't respond again. Then we send 2 or 3 more emails to ask about the status and they just keep ignoring it. Terrible service!
17 October 2024
Unprompted review
Reply from Allianz Deutschland
Hello Milena Petrović,
5 months is a long time, so I understand your anger.
I would like to take a closer look at the matter so that I can support you.
Please send me the data required below to allianzhilft.dialog@allianz.de.
• Your username chosen on TrustPilot
• our customer's damage number or vehicle registration number
• Your personal contact details
• I would like a phone number with a callback window for quick contact.
As soon as I have your details, I'll get in touch and I'll take care of it, I promise.
Best regards
Ines from Allianz helps the team
We can also help you personally: allianzhilft.dialog@allianz.de
ALLIANZ customer since 2012
I have been an ALLIANZ customer since 2012, and I have experienced a seamless relationship and friendly interaction. Lastly, I trusted Allianz with my dog's health insurance to my top satisfaction.
19 September 2024
Unprompted review
Reply from Allianz Deutschland
Hello Ismini Papageorgiou,
Thank you very much for your great feedback.
I am pleased to read that you are completely satisfied with Allianz.
Best regards
Corny from the Allianz help team
We can also help you personally: allianzhilft.dialog@allianz.de
Poor Service, Dishonest & Overpriced
I currently own 3 insurances with Allianz (Car, Private Liability and Household) with 0 claims and was considering to expand my coverage to other areas such as eScooter, Legal, Health and Pension.
My goal, was to try find a reliable (not necessarily the cheapest), but fairly priced company to establish and long-lasting relationship.
However, it only took a couple of months for the disappointments to start to come. First, when I tried to expand my portfolio of services, I found the customer support very bad. I send e-mails, messages (in the portal) several times and never received any kind of response.
Second problem was the price increases. I signed a 3 year contract for private liability and household, however only a couple of months later, they didn't honour the agreed price, and started to deduct a higher value. I queried them about the price changes (send them more than 8 e-mails, messages and calls), but no reply was ever provided. To make things worse, one year later another price increase.
I was previously insured with Zurich (which is very poorly rated in Trust pilot), however they at least honour the agreed prices till the end of the contract!
Jumping to the car insurance. I was offered a contract of 1.200€ for my car. One year later my safety class increases (due to no claims) and the price jumps to 1.800€. Another year goes by, my safety index is improved once more due to no claims. The portal shows price 1.500€, so I think that this time things will be better. However, they send another bill of 1.800€.
I queried Zurich on how much it would cost them to insure my car. They rejected to offer me a quote at first, as they claimed it wouldn't be competitive / fair price. However, I insisted, and to my surprise it was slightly cheaper than Allianz. I then contacted other insurances like Huk and found they were offering similar coverage for 1.000€, which I would say that it's the fair price, given that I started with 1.200€ and the safety index increased 2 times.
Having that said, I feel scammed and lost my trust on this company. Biggest disappointment ever. The service is already poor when trying to buy new services, can't imagine in case of a claim.
28 September 2024
Unprompted review
Reply from Allianz Deutschland
Hello João Freitas,
I understand your displeasure when there is an increase in contributions. Like any other insurance company, Allianz must act economically in order to be able to provide its policyholders with the insured services in the event of a claim.
Alternatively, I can forward your questions to the responsible colleagues.
Since I need your data for this, please send me
- Your username here on Trustpilot
- Your contract number(s)
- Your complete details
- Your phone number for any queries
by e-mail to allianzhilft.dialog@allianz.de
Best regards
Antje from Allianz hilft Team
We can also help you personally: allianzhilft.dialog@allianz.de
Reply from Allianz Deutschland
Hello Jordan Hajian,
so that your request can be examined, please contact your local alliance.
Allianz Global Corporate & Specialty SE
60 Gracechurch Street
London EC3V 0HR
Vereinigtes Königreich
+44 20 3451 3000
+44 20 7488 0509
E-mail senden
www.agcs.allianz.com
Best regards
Antje from Allianz hilft Team
We can also help you personally: allianzhilft.dialog@allianz.de
Terrible client experience
Experienced terrible client experience thanks to their affiliate Allianz partners company in Turkey.
I have a health insurance policy for my mother and the policy has a yearly check up right we can use. We made an appointment to a hospital at the end of June through Allianz and we went to the hospital they told us they can’t see our appointment in their system. We had to go back home and call Allianz. Allianz apologized and made us another appointment today at a different hospital and guess what? Same problem happened again today. This is the worst customer experience I’ve ever had, definitely don’t recommend them or any of their services. Avoid at all costs.
1 July 2024
Unprompted review
Reply from Allianz Deutschland
Hallo Engincan Yerebasmaz,
ich kann verstehen, dass Sie über den Ablauf nicht erfreut sind.
Die Allianz Deutschland ist genau wie die Allianz Türkei ein eigenständiges Unternehmen der Allianz Group und kann deshalb keine Bearbeitungen der Allianz Türkei beeinflussen. Bitte wenden Sie sich zur Klärung an die Allianz Türkei.
Schöne Grüße
Corny vom Allianz hilft Team
Wir helfen Ihnen auch persönlich: allianzhilft.dialog@allianz.de
3+ months to cancel insurance policy & still getting charged
I canceled my insurance policy at the beginning of April. At that point, the cancelation was "processing." I saw the debit request come in for a May premium payment. Confused, I reached out to customer support and they said I should allow the payment to go through because they are still working on my cancelation and that they'll return the money back. A few weeks later, at the end of May, I received an email that I need to print out a cancelation request form and send that via post to Allianz. I did this immediately. I didn't hear anything until now, the end of June, when they attempted to charge me again for the insurance that I've canceled months ago. I reached out to customer service again and they said there was a mistake and they are still processing my cancelation request. They advised me to cancel the debit request with my bank. How is it possible that it takes three months to cancel something after I jumped through many hoops to do so? Let's see what happens next...I'm very displeased.
25 June 2024
Unprompted review
Reply from Allianz Deutschland
Hello Jamie,
I would be happy to see if I can support you. If you wish, please send me the following data by e-mail to allianzhilft.dialog@allianz.de:
- Your username here at TrustPilot
- Your insurance policy number/claim number
- Your complete data
- Your phone number for any queries
Best regards
Antje from Allianz hilft Team
We can also help you personally: allianzhilft.dialog@allianz.de
Great experience with Allianz in…
Great experience with Allianz in insurance. I cooperate with his company almost every year. I am satisfied with the service as much as possible.
17 May 2024
Unprompted review
Reply from Allianz Deutschland
Hallo Kim May,
vielen Dank für Ihr Feedback.
Es freut mich, dass Sie mit der Allianz zufrieden sind.
Schöne Grüße
Corny vom Allianz hilft Team
Wir helfen Ihnen auch persönlich: allianzhilft.dialog@allianz.de
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