Allianz Deutschland Reviews 

20,556
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The entire claims process was handled online and was simple, smooth, and easy to follow. Everything worked excellently, and I am very satisfied with Allianz’s service. Thank you for making the process... See more

Company replied

Rated 5 out of 5 stars

Since I changed my contract to Florian Schirmeister all my inquiries and cost refunds are so efficient and clear. His office is a great contact partner, responsible, quick and professional.

Company replied

Rated 5 out of 5 stars

Allianz is fantastic! They know how to take care of customers. My personal agent, Herr Goettel, is ALWAYS prepared to answer my questions and take care of anything I may need. Allianz insurance is th... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Mr.Andrej Timotijevic, who was always there for me, reachable at any time, checking all options possible. I had very bad accident in my own kitchen than was not installed well by... See more

Company replied

Company details

  1. Insurance company
  2. also in
  3. Insurance agency

Information provided by various external sources

Mit ihrer Erfahrung und Finanzkraft steht die Allianz bei mehr als 20 Millionen Kunden in Deutschland für Zuverlässigkeit und Sicherheit.


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4.8

Excellent

TrustScore 5 out of 5

21k reviews

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4.8

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(20,556)

9,244 reviews in the last 12 months

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Rated 1 out of 5 stars

150€/month

150€/month.

I call for help with my car and the lady hungs up because I don't speak german.

3 June 2024
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hello Spartan II,

unfortunate that this happened.
What concern do you have? What do you need support with?

Best regards
Ines from Allianz helps the team
We can also help you personally: allianzhilft.dialog@allianz.de

Rated 1 out of 5 stars

Allianz yacht insurance does not cover 3rd party damage

Allianz yacht insurance does not cover for damages caused to other yachts if you attempts to fix the damage first but the repair is unsatisfactory.

A yacht insured by this company collided into my yacht. They are 100% at fault and admitted full responsibility. They caused damage to gelcoat which they attempted to repair to avoid claiming on insurance. The repair was not satisfactory which they accepted. The repair was unfinished and caused more damage because they applied spray paint on gelcoat. However the owner decided they didn’t want to pay for the repair and I made a claim with their insurance. Allianz Esa Euroship rejected the claim on the basis that the disagreement is now with whoever attempted the repair. How can it be so? The responsible party is still liable to fix my yacht irrespective of what is attempted.

Allianz is junk insurance if it will not cover for damages caused to other yachts. There is no dispute on who’s at fault here. There is no dispute on the damage. Yet no one wants to pay!

16 January 2024
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hello EG,

A claim is unpleasant and very annoying. I can understand your anger and would like to examine the facts of the case more closely.

The obligation to pay compensation always arises when someone culpably causes damage to another person. Culpable means having acted negligently or wilfully.

Please send me an email to allianzhilft.dialog@allianz.de with your request and provide me with the following information:

- Your user name here at Trustpilot
- the contract or claim number of our customer's ESA insurance, as well as their name
- and your full contact details
- I would also be happy to receive a callback number with a callback time for quick clarification, thank you.

Best regards
Ines from the Allianz help team
We can also help you personally: allianzhilft.dialog@allianz.de

Translated with DeepL.com (free version)

Rated 1 out of 5 stars

Lousy Service and No Customer Orientation

I requested liability insurance from Allianz for one evening for a block party. They called me back and informed me that they only do this for people who have their personal liability insurance with Allianz. Ice cold and unfriendly the man told me that they do not need new customers and that such small orders are not profitable for Allianz.

23 February 2024
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hello Tiki,

this is really very annoying. If you have any questions/ suggestions.

You are welcome to contact us via e-mail (allianzhilft.dialog@allianz.de). Just get in touch with us.

Best regards,
Antje from the Allianzhilft team

Rated 1 out of 5 stars

Do not work with them

Do not ever sign anything with this company, we had a savings agreement that we wanted to cancel. It has been months since we initiated the cancellation. They do not communicate, you can not reach anyone, even the address they have given is not accepted by DHL as valid. It is all bells and whistles when you are signing though, very easy, they will withdraw money without a problem. But if you want to cancel, you will only hear crickets from them.

21 February 2024
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hello Sercan,

Thank you for your feedback. I would like to offer you my support. In order to find a solution to your concern, please send me a short email to allianzhilft.dialog@allianz.de and provide me with the following information:

• Your username on Trustpilot
• Your full contact details
• Your contract number
• as well as a short description of your concern.

Best regards
Franzi from the Allianz hilft-Team

Rated 1 out of 5 stars

Not possible to Terminate Riester Rente

It is not possible to terminate Riester Rente contract, we have been trying to terminate it for more than 3 months, and still, they are taking the money. We sent many e-mails and didn't get any response. They sent a document to fill and send back but it doesn't have any proper address, therefore not possible to send it back, even get any response by email. Be careful when you select Allianz products.

21 February 2024
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hello Esra Gücükbel,

It's regrettable that you want to cancel your RiesterRente. I would like to take a closer look at your request.

To support you, please send me an email to allianzhilft.dialog@allianz.de and provide me with the following information:

• Your username on Trustpilot
• Your full contact details
• Your contract number
• as well as a short description of your concern.

Best regards
Franzi from the Allianz hilft-Team

Rated 1 out of 5 stars

I am using Mawista Student classic plus…

I am using Mawista Student classic plus health insurance.Due to high risk pregnancy and severe respiratory issue I am hospitalized from 11.12.2023 to 18.12.2023 and again from 20.12.2023 onwards.After the hospitalization on 20.12.2023 the same day I communicated that I am hospitalized again and to discuss that with hospital so that I don't have to pay from my pocket, as per their site says that for in patient treatment we need to inform the insurance company. My hospital is trying to contact them but Mawista is not responding. I had to pay 3000 euros as a deposit (I already paid 3000 euros for my previous stay).I am informed them about my hospitalization ,hospital is trying to contact them, but they do not respond to the hospital.We sre repeatedly paying huge amount to the hospital as deposit.This is not at all expected from such a reputed company.

4 January 2024
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hello Sarada Misra,

thank you very much for your feedback.

You have already sent your request to allianzhilft.dialog@allianz.de.

I will look into your request and respond to you via e-mail.

Best regards,
Antje from the Allianz-hilft-Team

Rated 5 out of 5 stars

Super Service bei der Allianz…

Super Service bei der Allianz Generalvertretung Stefan Dahl in Bockhorn!!

5 September 2023
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hallo Melanie Müller,

vielen Dank für Ihr Feedback.
Super, dass Sie bestens betreut werden. Auch unsere Vertretungen freuen sich über tolle Bewertungen.

Schöne Grüße
Corny vom Allianz hilft-Team

Rated 1 out of 5 stars

Do no buy travel insurance

I do not reccomend travel insurance. First of all they require you to pay the bill by yourself. . The insurer keeps asking for the same inofrmation over and over again. It has been over 6 months and my bill has not been covered

1 November 2022
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hello Piotr,

it is a great pity that you are not satisfied with the alliance.

I would be happy to offer you my support in having your request examined by the responsible colleagues.

Please send me an e-mail to allianzhilft.dialog@allianz.de and please provide me with the following data you need:

• Your username here on Trustpilot
• the relevant damage or contract number
• as well as your full contact details
• We would be happy to provide you with a callback number stating a callback window (over several working days) for a quick contact.

Best regards,
Antje from the Allianz hilft team

Rated 1 out of 5 stars

Two times I talked with Frau Gonder

Two times I talked with Frau Gonder, she talks really fast, she screamed at me, she doesn't even let me talk, it's been one month since the accident and I called to ask what's going on, we can't stay so long without a car, I am pregnant, I need a car to go to doctors and such, she said she wrote me an e-mail... But I haven't received nothing. I have to beg for the money to fix my car... The other driver was at fault... I don't even know what to do, should I go to the police to ask why doesn't they pay me? Their expert came to see the damages on 4th January but they keep asking me to fill a paper with the report from the police, with the sum needed to fix the care and everything what was damaged.... I am not a mechanic, I can't know everything that was damaged under the hood... And I don't know the value of the damages... Their expert should tell them or not? What should I do?

2 February 2023
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hello Felicia Lavinia,

I would like to support you with your request and take a closer look at the process.

Please send me the following personal data to allianzhilft.dialog@allianz.de

• Your username from Trustpilot
• Your claim number
• Your personal information, such as name, address and date of birth

As soon as I have your data, I will take care of your request.

Best regards
Nancy from the Allianz Helps team

Rated 1 out of 5 stars

Terrible customer service

I had a terrible experience with customer service. The person shut down the chat. He/she didn't even try to understand my issue. He/she told me that he couldn't help and I should call the customer service, but he/she is the customer service.

2 February 2023
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hello Anna H,

it is unfortunate to read that you have had this experience.

I would like to support you with your request and take a closer look at the process.

Please send me the following personal data to allianzhilft.dialog@allianz.de and describe the issue in more detail.

- Your username from Trustpilot
- Your contract number/ claim number
- Your personal data, such as name, address and date of birth
- Your callback number for any queries that may arise

As soon as I have your data, I will take care of your request.

Best regards
Judy from the Allianz Help Team

Rated 1 out of 5 stars

DONT RECOMMEND

UNFORTUNATELY, allianz in CZ
i pay a lots of money for insurance
they dont want communication
dont want repay damage
dont want solve problems
REALLY DONT RECOMMEND THIS COMPANY FOR INSURANCE! Be Aware!

15 December 2022
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hello Europe Investor,

I am sorry that you had to go through this experience.

Unfortunately Allianz Germany cannot assist in your case. Please contact Allianz in the Czech Republic for clarification: https://www.allianz.cz/

Best regards
Corny from Allianz helps team

Rated 1 out of 5 stars

ALLIANZ = BIG EGO = NO ANSWERS PER EMAIL

WOULD IT NOT BE GOOD TO ACTUALLY GET AN ANSWER REGARDING THAT I AM MOVING TO ANOTHER COUNTRY AND DO NOT NEED THE INSURANCE ANYMORE????????

Allianz is based on EGO and victim of BIG EGO as they are themselves EGO. BIG NO-GO. Has all money to SPONSOR STADIUMS IN GERMANY AND MULTIMILLIONAIRE SPONSORS, BUT YOU as a customer is not cared with love, respect and compassion.

EDIT 22/10/2022: Still no answer regarding this after sending an email on the 15/10/2022 with all details as requested.

15 October 2022
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hello Rechtschutz POTATO insurance,

thank you for contacting us again.

I will be happy to check your request and contact you via e-mail.

Thank you for your understanding.

Best regards
Antje from Allianz hilft- Team

Rated 1 out of 5 stars

Mawista is a disaster - in time, quality and support

Please do something with the Mawista insurance - right now it is a PAIN for expats. For the first reimbursement, I waited for over 4 months. For the second, I got a confirmation only for half. I had no single time when it worked, as promised, as a normal German insurance but for expats. The card does not work either, I get all the bills each time and cannot use the card at any doctor. I am honestly considering canceling my contract as soon as I find an alternative. This insurance is just for visa papers, it is not suitable for getting medical help.

4 September 2022
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Good morning Daria,

Thank you very much for your feedback.
It is unfortunate to read that you had to go through such experience.

Can we, the Allianzhilft team, support you?
If so, please send me your personal information to allianzhilft.dialog@allianz.de.

- Your complete name and username from Trustpilot
- Your address and also
- your contract or claim number

As soon as I have the data, I will take care of your request.

Best regards
Loreen from the Allianz Hilft team

Rated 5 out of 5 stars

Super Service

13 April 2022
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hallo Amelie Icken,

es freut mich, dass Sie mit unseren Services und Leistungen zufrieden sind. Vielen Dank für Ihre Bewertung.

Beste Grüße
Lara vom Allianz hilft-Team

Rated 1 out of 5 stars

I accidentally made a hole in friends…

I accidentally made a hole in friends plaster wall. It was some badly mounted hanger. We solved the problem by hiring a worker. That was August, now we have December and Allianz is still processing insurance claim of 200 EUR. So I have to assume they are growing the trees to make paper from, then print money and envelopes and send me my money with a pigeon.

At the same time they are very digital when it comes to charging me monthly. Like a Swiss watch.

6 December 2021
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hello Kamil Dudebro,

Thank you for your feedback.

It is regrettable that the claim has not yet been conclusively processed. I would like to take a look at this.

Please send me an email to allianzhilft.dialog@allianz.de and provide me with the following information:

• your username
• Your contract number and / or claim number
• as well as your full contact details

We will then continue from there together.

Best regards
Franzi vom Allianz hilft-Team

Rated 1 out of 5 stars

Bad start

Bad start. Their website says instant EVB online but I did it and i got EVB but they still need to confirm so its not active the insurance. I bought it 12th of October and still not active at the end of 13th October. 30 minutes ago I bought car insurance from AXA website and got EVB instantly on my email and sms.

13 October 2021
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hello Boogeyman,

it is regrettable that you had problems with the eVB allocation. I am happy to take a closer look at it.

Please send me an email to allianzhilft.dialog@allianz.de and provide me with the following information:

• your username
• Your full contact details
• If applicable, the license plate number if it is not a new registration
• Your application or contract number, if you have already received one

We will then continue from there together.

Best regards
Franzi vom Allianz-hilft Team

Rated 1 out of 5 stars

Allianz x N26 insurance does not work

I used insurance from N26xAllianz - the worst mistake ever, submitted a claim regarding a carsharing accident in April, it's been over 4 MONTHS and as an aswer, I only get emails from them that they experience "a large number of claims which may delay their response".

I trusted Allianz a lot before, but this service with N26 is a scam. They're good only if you don't need their assistance. Luckily I "only" lost a few hundred Euros paid for the accident damages, but having learned the lesson I'm changing my house, car, and private liability insurances to more liable services now.

You just lost a young adult customer with a very big potential lifetime value Allianz, really bad job.

17 August 2021
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hallo Gabriela,

es ist bedauerlich, dass Sie diese Erfahrung machen mussten. Gerne möchte ich mir Ihr Anliegen genauer anschauen. Bitte senden Sie mir hierzu eine E-Mail an allianzhilft.dialog@allianz.de und teilen Sie mir folgende Daten mit:

• Ihren Usernamen hier von Trustpilot
• Ihre Vertrags/- oder Schadennummer
• sowie Ihre vollständigen Kontaktdaten

Wir machen dann von dort gemeinsam weiter.

Beste Grüße
Ronny vom Allianz hilft-Team

Rated 1 out of 5 stars

Allianz Germany is a very unprofessional insurance company

I've travel insurance with Allianz through N26 bank.

Before I travel to Colombia, I sent an email to Allianz and asked them if I'm insured, they said yes you're insured and covered to travel to Colombia and they also sent me an official letter.
And I traveled with my girlfriend to Colombia.
After we traveled to Colombia, demonstrations started in Colombia and we got caught up and our buss got robbed by some people while we were traveling from a city to another.
My girlfriend's Dutch insurance company covered her loss, but Allianz started making excuses every time they replied to me. Last excuses was, German government advised not to travel to Colombia due to the situation there.
I replied back to them: We traveled before the demonstrations start. And I'm Norwegian, my government didn't advise not to travel to Colombia, so I've nothing to do with Germany. And you've sent me an official document right before I travel saying that I'm insured and covered.

They never reply back to me.

8 July 2021
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hello DANIEL BABYLON,

it shouldn't be like that, of course. I am happy to take care of it and pass your request on to the responsible colleagues. Allianz Travel (which are responsible for N26) is an independent company of AllianzWorldPartners (AWP). The colleagues work with other systems and therefore we have no access to their contract or damage files, among other things for data protection reasons.
For this reason, I ask for your understanding for this approach.

So please send me your contract number, your full contact details and your username here from Trustpilot to allianzhilft.dialog@allianz.de
We'll continue from there together.

Kind regards
Vanessa (Allianz hilft-Team)

Rated 1 out of 5 stars

I didn't sign up for this nightmare

I had two insurances with Allsecur (Hausrat and Hapflicht). A few years ago, Allsecur was bought by Allianz and then my nightmare started.

As a client from Allsecur, I was not able to log in into Allianz or have any access to my information, contracts, whatsoever. Every time I tried to contact Allianz they would tell me that since I wasn't an Allianz Customer they couldn't help me. They told me that Allianz didn't offer those insurances, so basically I was paying for air, because they did not cover me.

I have been trying to cancel both contracts for more than 6 months and it's basically impossible. I used the chat, they gave me a phone number. I called the phone number, they said they sent an internal message to the department in charge. The department in charge called me and told me I had to send an email asking for the cancellation, but that I had to write through the chat to get the email address. I went back o the chat, only to find out they cannot give the email address because they only respond to car insurances.

I have repeated this loop around 5-6 times already and they keep charging me.

I have never been more frustrated in my life. I'm paying for two insurances that I cannot use and no one in that corporation seems to be able to help.

5 July 2021
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hallo Romina Jahn,

vielen Dank für Ihre Nachricht. Gerne möchte ich Sie bei der Klärung unterstützen, was jedoch nur bedingt möglich ist. Bei Ihrem Anliegen handelt es sich um die Allianz Direct, welche ein eigenständiges Unternehmen ist. Diese arbeiten mit einem gesonderten System und wir haben, u.a. auch aus datenschutzrechtlichen Gründen, keinen Zugriff auf Vertrags- oder Schadenakten.


Damit Ihr Anliegen schnellstmöglich durch die Kollegen bearbeitet werden kann, nutzen Sie bitte folgende Möglichkeiten
der Kontaktaufnahme:


· die Chat-Funktion auf www.allianzdirect.de Scrollen Sie etwas nach unten und rechter Hand finden Sie das Chat-Symbol. Es kann ein paar Sekunden dauern, bis das Chat-Symbol erscheint. Als Browser eignet sich hierfür Google Chrome am besten.
· Online-Formular https://www.allianzdirect.de/vertrag/
· Telefonisch unter der Rufnummer 089 88 99 70 91 (Mo-Fr 08:00-20:00Uhr).


Wir bitten um Ihr Verständnis.

Beste Grüße
Ronny vom Allianz hilft-Team

Rated 1 out of 5 stars

Stay away from this company

Please stay away from this company. I ended the contract with them signing a Kündigung the first of January 2021 (so my bills must have ended in December 2020), I received bills AFTER the contract ended WHICH I PAID, now I have lawyers from a company who collect money asking me 110 euro for them. I've been called once from Allianz cause I needed explanation and the guy couldn't speak English so he said I'll receive another call from a colleague and I never received the call, now because they are total incompetent I have to pay even more money. To call them and speak with somebody is obviously IMPOSSIBLE because they are unreachable as usual. If you want an advice, choose a different company if you don't want to waist your money and destroy your nerves. I can attach all the documents which proofs exactly what happened (screenshot from my bank with payment of December and January the letter from the lawyers, also the Kündigung).

Ich beendete den Vertrag mit der Unterzeichnung einer Kündigung am 1. Januar 2021 (meine Rechnungen müssen also im Dezember 2020 geendet haben). Ich erhielt Rechnungen nach Vertragsende, die ich bezahlt habe. Jetzt habe ich Anwälte von einer Firma, die Geld sammeln und mich um 110 bitten Euro für sie. Ich wurde einmal von der Allianz angerufen, weil ich eine Erklärung brauchte und der Typ kein Englisch sprechen konnte. Er sagte, ich werde einen weiteren Anruf von einem Kollegen erhalten und ich habe den Anruf nie erhalten, da sie völlig inkompetent sind, muss ich sogar bezahlen mehr Geld. Sie anzurufen und mit jemandem zu sprechen ist offensichtlich UNMÖGLICH, weil sie wie üblich nicht erreichbar sind. Wenn Sie einen Rat wünschen, wählen Sie ein anderes Unternehmen, wenn Sie Ihr Geld nicht verlieren und Ihre Nerven zerstören möchten. Ich kann alle Dokumente beifügen, die genau beweisen, was passiert ist (Screenshot von meiner Bank mit Zahlung von Dezember und Januar der Brief der Anwälte, auch der Kündigung).

5 May 2021
Unprompted review
Allianz Deutschland logo

Reply from Allianz Deutschland

Hallo Angela Fici,

vielen Dank für Ihre Bewertung. So sollte es natürlich nicht sein.
Senden Sie mir bitte Ihren Namen, Ihre Anschrift, Ihr Geburtsdatum sowie eine Vertragsnummer an allianzhilft.dialog@allianz.de und wir machen von dort aus gemeinsam weiter.

Beste Grüße
Vanessa vom Allianz hilft-Team

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