The entire claims process was handled online and was simple, smooth, and easy to follow. Everything worked excellently, and I am very satisfied with Allianz’s service. Thank you for making the process... See more
Company replied
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The entire claims process was handled online and was simple, smooth, and easy to follow. Everything worked excellently, and I am very satisfied with Allianz’s service. Thank you for making the process... See more
Company replied
Since I changed my contract to Florian Schirmeister all my inquiries and cost refunds are so efficient and clear. His office is a great contact partner, responsible, quick and professional.
Company replied
Allianz is fantastic! They know how to take care of customers. My personal agent, Herr Goettel, is ALWAYS prepared to answer my questions and take care of anything I may need. Allianz insurance is th... See more
Company replied
I would like to thank Mr.Andrej Timotijevic, who was always there for me, reachable at any time, checking all options possible. I had very bad accident in my own kitchen than was not installed well by... See more
Company replied
Mit ihrer Erfahrung und Finanzkraft steht die Allianz bei mehr als 20 Millionen Kunden in Deutschland für Zuverlässigkeit und Sicherheit.
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150€/month.
I call for help with my car and the lady hungs up because I don't speak german.
Reply from Allianz Deutschland
Allianz yacht insurance does not cover for damages caused to other yachts if you attempts to fix the damage first but the repair is unsatisfactory.
A yacht insured by this company collided into my yacht. They are 100% at fault and admitted full responsibility. They caused damage to gelcoat which they attempted to repair to avoid claiming on insurance. The repair was not satisfactory which they accepted. The repair was unfinished and caused more damage because they applied spray paint on gelcoat. However the owner decided they didn’t want to pay for the repair and I made a claim with their insurance. Allianz Esa Euroship rejected the claim on the basis that the disagreement is now with whoever attempted the repair. How can it be so? The responsible party is still liable to fix my yacht irrespective of what is attempted.
Allianz is junk insurance if it will not cover for damages caused to other yachts. There is no dispute on who’s at fault here. There is no dispute on the damage. Yet no one wants to pay!
Reply from Allianz Deutschland
I requested liability insurance from Allianz for one evening for a block party. They called me back and informed me that they only do this for people who have their personal liability insurance with Allianz. Ice cold and unfriendly the man told me that they do not need new customers and that such small orders are not profitable for Allianz.
Reply from Allianz Deutschland
Do not ever sign anything with this company, we had a savings agreement that we wanted to cancel. It has been months since we initiated the cancellation. They do not communicate, you can not reach anyone, even the address they have given is not accepted by DHL as valid. It is all bells and whistles when you are signing though, very easy, they will withdraw money without a problem. But if you want to cancel, you will only hear crickets from them.
Reply from Allianz Deutschland
It is not possible to terminate Riester Rente contract, we have been trying to terminate it for more than 3 months, and still, they are taking the money. We sent many e-mails and didn't get any response. They sent a document to fill and send back but it doesn't have any proper address, therefore not possible to send it back, even get any response by email. Be careful when you select Allianz products.
Reply from Allianz Deutschland
I am using Mawista Student classic plus health insurance.Due to high risk pregnancy and severe respiratory issue I am hospitalized from 11.12.2023 to 18.12.2023 and again from 20.12.2023 onwards.After the hospitalization on 20.12.2023 the same day I communicated that I am hospitalized again and to discuss that with hospital so that I don't have to pay from my pocket, as per their site says that for in patient treatment we need to inform the insurance company. My hospital is trying to contact them but Mawista is not responding. I had to pay 3000 euros as a deposit (I already paid 3000 euros for my previous stay).I am informed them about my hospitalization ,hospital is trying to contact them, but they do not respond to the hospital.We sre repeatedly paying huge amount to the hospital as deposit.This is not at all expected from such a reputed company.
Reply from Allianz Deutschland
Super Service bei der Allianz Generalvertretung Stefan Dahl in Bockhorn!!
Reply from Allianz Deutschland
I do not reccomend travel insurance. First of all they require you to pay the bill by yourself. . The insurer keeps asking for the same inofrmation over and over again. It has been over 6 months and my bill has not been covered
Reply from Allianz Deutschland
Two times I talked with Frau Gonder, she talks really fast, she screamed at me, she doesn't even let me talk, it's been one month since the accident and I called to ask what's going on, we can't stay so long without a car, I am pregnant, I need a car to go to doctors and such, she said she wrote me an e-mail... But I haven't received nothing. I have to beg for the money to fix my car... The other driver was at fault... I don't even know what to do, should I go to the police to ask why doesn't they pay me? Their expert came to see the damages on 4th January but they keep asking me to fill a paper with the report from the police, with the sum needed to fix the care and everything what was damaged.... I am not a mechanic, I can't know everything that was damaged under the hood... And I don't know the value of the damages... Their expert should tell them or not? What should I do?
Reply from Allianz Deutschland
I had a terrible experience with customer service. The person shut down the chat. He/she didn't even try to understand my issue. He/she told me that he couldn't help and I should call the customer service, but he/she is the customer service.
Reply from Allianz Deutschland
UNFORTUNATELY, allianz in CZ
i pay a lots of money for insurance
they dont want communication
dont want repay damage
dont want solve problems
REALLY DONT RECOMMEND THIS COMPANY FOR INSURANCE! Be Aware!
Reply from Allianz Deutschland
WOULD IT NOT BE GOOD TO ACTUALLY GET AN ANSWER REGARDING THAT I AM MOVING TO ANOTHER COUNTRY AND DO NOT NEED THE INSURANCE ANYMORE????????
Allianz is based on EGO and victim of BIG EGO as they are themselves EGO. BIG NO-GO. Has all money to SPONSOR STADIUMS IN GERMANY AND MULTIMILLIONAIRE SPONSORS, BUT YOU as a customer is not cared with love, respect and compassion.
EDIT 22/10/2022: Still no answer regarding this after sending an email on the 15/10/2022 with all details as requested.
Reply from Allianz Deutschland
Please do something with the Mawista insurance - right now it is a PAIN for expats. For the first reimbursement, I waited for over 4 months. For the second, I got a confirmation only for half. I had no single time when it worked, as promised, as a normal German insurance but for expats. The card does not work either, I get all the bills each time and cannot use the card at any doctor. I am honestly considering canceling my contract as soon as I find an alternative. This insurance is just for visa papers, it is not suitable for getting medical help.
Reply from Allianz Deutschland
I accidentally made a hole in friends plaster wall. It was some badly mounted hanger. We solved the problem by hiring a worker. That was August, now we have December and Allianz is still processing insurance claim of 200 EUR. So I have to assume they are growing the trees to make paper from, then print money and envelopes and send me my money with a pigeon.
At the same time they are very digital when it comes to charging me monthly. Like a Swiss watch.
Reply from Allianz Deutschland
Bad start. Their website says instant EVB online but I did it and i got EVB but they still need to confirm so its not active the insurance. I bought it 12th of October and still not active at the end of 13th October. 30 minutes ago I bought car insurance from AXA website and got EVB instantly on my email and sms.
Reply from Allianz Deutschland
I used insurance from N26xAllianz - the worst mistake ever, submitted a claim regarding a carsharing accident in April, it's been over 4 MONTHS and as an aswer, I only get emails from them that they experience "a large number of claims which may delay their response".
I trusted Allianz a lot before, but this service with N26 is a scam. They're good only if you don't need their assistance. Luckily I "only" lost a few hundred Euros paid for the accident damages, but having learned the lesson I'm changing my house, car, and private liability insurances to more liable services now.
You just lost a young adult customer with a very big potential lifetime value Allianz, really bad job.
Reply from Allianz Deutschland
I've travel insurance with Allianz through N26 bank.
Before I travel to Colombia, I sent an email to Allianz and asked them if I'm insured, they said yes you're insured and covered to travel to Colombia and they also sent me an official letter.
And I traveled with my girlfriend to Colombia.
After we traveled to Colombia, demonstrations started in Colombia and we got caught up and our buss got robbed by some people while we were traveling from a city to another.
My girlfriend's Dutch insurance company covered her loss, but Allianz started making excuses every time they replied to me. Last excuses was, German government advised not to travel to Colombia due to the situation there.
I replied back to them: We traveled before the demonstrations start. And I'm Norwegian, my government didn't advise not to travel to Colombia, so I've nothing to do with Germany. And you've sent me an official document right before I travel saying that I'm insured and covered.
They never reply back to me.
Reply from Allianz Deutschland
I had two insurances with Allsecur (Hausrat and Hapflicht). A few years ago, Allsecur was bought by Allianz and then my nightmare started.
As a client from Allsecur, I was not able to log in into Allianz or have any access to my information, contracts, whatsoever. Every time I tried to contact Allianz they would tell me that since I wasn't an Allianz Customer they couldn't help me. They told me that Allianz didn't offer those insurances, so basically I was paying for air, because they did not cover me.
I have been trying to cancel both contracts for more than 6 months and it's basically impossible. I used the chat, they gave me a phone number. I called the phone number, they said they sent an internal message to the department in charge. The department in charge called me and told me I had to send an email asking for the cancellation, but that I had to write through the chat to get the email address. I went back o the chat, only to find out they cannot give the email address because they only respond to car insurances.
I have repeated this loop around 5-6 times already and they keep charging me.
I have never been more frustrated in my life. I'm paying for two insurances that I cannot use and no one in that corporation seems to be able to help.
Reply from Allianz Deutschland
Please stay away from this company. I ended the contract with them signing a Kündigung the first of January 2021 (so my bills must have ended in December 2020), I received bills AFTER the contract ended WHICH I PAID, now I have lawyers from a company who collect money asking me 110 euro for them. I've been called once from Allianz cause I needed explanation and the guy couldn't speak English so he said I'll receive another call from a colleague and I never received the call, now because they are total incompetent I have to pay even more money. To call them and speak with somebody is obviously IMPOSSIBLE because they are unreachable as usual. If you want an advice, choose a different company if you don't want to waist your money and destroy your nerves. I can attach all the documents which proofs exactly what happened (screenshot from my bank with payment of December and January the letter from the lawyers, also the Kündigung).
Ich beendete den Vertrag mit der Unterzeichnung einer Kündigung am 1. Januar 2021 (meine Rechnungen müssen also im Dezember 2020 geendet haben). Ich erhielt Rechnungen nach Vertragsende, die ich bezahlt habe. Jetzt habe ich Anwälte von einer Firma, die Geld sammeln und mich um 110 bitten Euro für sie. Ich wurde einmal von der Allianz angerufen, weil ich eine Erklärung brauchte und der Typ kein Englisch sprechen konnte. Er sagte, ich werde einen weiteren Anruf von einem Kollegen erhalten und ich habe den Anruf nie erhalten, da sie völlig inkompetent sind, muss ich sogar bezahlen mehr Geld. Sie anzurufen und mit jemandem zu sprechen ist offensichtlich UNMÖGLICH, weil sie wie üblich nicht erreichbar sind. Wenn Sie einen Rat wünschen, wählen Sie ein anderes Unternehmen, wenn Sie Ihr Geld nicht verlieren und Ihre Nerven zerstören möchten. Ich kann alle Dokumente beifügen, die genau beweisen, was passiert ist (Screenshot von meiner Bank mit Zahlung von Dezember und Januar der Brief der Anwälte, auch der Kündigung).
Reply from Allianz Deutschland
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