All Diamond Reviews 

1,318
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality, often finding items beautiful, stunning, and exceeding expectations with their sparkle and craftsmanship. The service is frequently highlighted as brilliant and efficient, with many appreciating the helpfulness and clear communication, alongside very fast delivery, often arriving quickly or even early. However, some customers noted significant delivery delays, with items arriving much later than promised. A few also reported product quality issues, such as knotted necklaces, items appearing poor under certain light, or weak bands. Additionally, some reviewers were dissatisfied with customer service when problems arose, citing unhelpful responses or misleading information regarding orders and refunds.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing delight and satisfaction... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, professionalism, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent craftsmanship, attention to... See more

Order

Clients share positive opinions on order, with many expressing satisfaction with the quality of the items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent necklace with star .!! Wedding present ( I’m 70!!!).. my wife loved it .. Inquired about matching earrings on a Saturday night AND got an answer within an hour saying they could make them !!... See more

Company replied

Rated 5 out of 5 stars

Double row diamond ring. Had to be made up special as not in stock. Asked for a delivery date before the 18th Arrived a week earlier than expected. Special thanks to Albie (customer services) It... See more

Company replied

Rated 5 out of 5 stars

Ordered a bit late and one item had to be made!Cue panic when Customer Service notified me. I explained that one of the gifts was for someone awaiting major surgery and the other for her twin sister... See more

Company replied

Rated 5 out of 5 stars

Great service and very fast delivery on stock items. I Purchased a lovely diamond tennis bracelet for my wife who is very happy. I called and spoke to a very friendly advisor after being let down... See more

Company replied



Company details

  1. #167 of 288 best companies in Jewellery shop
  2. #52 of 89 best companies in Jewellery Designer

Written by the company

Visit All Diamond for the largest selection of beautiful UK handcrafted diamond jewellery.

All Diamond LTD

Written by the company

What Is All Diamond Jewellery?
Jewellery is a dream made real. Jewellery is a gift that makes clear our plans for a lifetime. Jewellery enhances beauty. Jewellery transforms the most precious elements of nature and adds them to our bodies to last a lifetime and beyond. Everybody’s dreams are unique, but jewellery expresses those dreams in a visible form. All Diamond’s collection of unique jewellery makes dreams a reality for you and for those to whom you give the gift of our exquisite jewellery. All Diamond specialises in the special. Our designers and craftsmen work magic with the Earth’s oldest, most durable, most precious, metals and gemstones. All Diamond artists, jewellers and metalworkers transform cold stone into fiery diamond, cold metal into warm, precious gold. All done to make your dreams, your emotions, your beauty, into reality.
Value That Won’t Be Beaten
Although we’re based in London, our service and value are worldwide. When you buy jewellery from All Diamond, the delivery is free, secure and fast, wherever you live in the world. Because first impressions count, your purchase will be sent to you in our beautiful signature packaging. The delight with All Diamond jewellery begins before you even open the box!

A Lifetime Of Quality

Quality Is A Delight Forever

All Diamond guarantees its jewellery products for a lifetime. If our jewellery fails due to faulty manufacture or materials, then we will repair or replace it free of charge.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,318)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Almost flawless experience

Very helpful , very approachable and easy to contact. The experience would have been absolutely first class had my request that no pricing information be made available to the recipient. Unfortunately it was but I thought it would be unfair to drop a star for that.

7 July 2026
Rated 5 out of 5 stars

Superb ring

It is a superb ring and I am very pleased with it. It satisfies my 70th birthday and our 40th wedding anniversary. My wife has also chosen a ring to commemorate both these occasions. Anybody who sees it thinks it is perfect for me.
Many thanks indeed

20 July 2026
Rated 5 out of 5 stars

All Diamonds have provided an excellent…

All Diamonds have provided an excellent service, from choosing to delivering my ring, I’m 100% satisfied with my choice of replacement engagement ring, I’ve always wanted a yellow diamond and I love the art deco style, I couldn’t be happier, thank you.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

The necklace came knotted

The necklace came knotted , it was a birthday present for girlfriends birthday, i then had to pay 11.90 to get the item shipped back to all diamond. Very dissapointing experience.

7 July 2026
All Diamond logo

Reply from All Diamond

Thank you for your feedback. We are very sorry to hear that your experience was disappointing, especially as the necklace was intended as a birthday gift.

All of our jewellery is carefully quality checked and securely packaged before dispatch, and there was no knot in the chain when it left us. Unfortunately, despite our packaging, necklaces can occasionally become tangled during transit.

As soon as you contacted us, we offered to carefully untangle the necklace and return it to you free of charge. We also provided a full refund to resolve the matter, as customer satisfaction is very important to us.

We are sorry that this experience did not meet your expectations and appreciate you taking the time to share your feedback.

All Diamond Team

Rated 5 out of 5 stars

Ring as described

Ring as described, took a while to be made due to being out of stock. Well worth the wait. Great packaging.

23 June 2026
All Diamond logo

Reply from All Diamond

Thank you for your review. We are delighted to hear that you were pleased with your ring and that you found it well worth the wait.

We appreciate your patience while your ring was being made, and we are glad you were happy with the packaging too.

All Diamond Team

Rated 5 out of 5 stars

Easy to order

Easy to order, fast service and good communication
Lovely item for my wife's 75th birthday present!

29 June 2026
All Diamond logo

Reply from All Diamond

Thank you for your lovely review. We are delighted to hear that you found the ordering process easy and were pleased with our service and communication.

It is wonderful to know that the jewellery made a special 75th birthday gift for your wife. We hope she enjoys wearing it for many years to come.

All Diamond Team

Rated 5 out of 5 stars

Great service

Great service - they made sure that my mothers bracelet arrived on time for her Birthday and it was spectacular. Thnak you all.

3 July 2026
Unprompted review
All Diamond logo

Reply from All Diamond

Thank you for your wonderful review. We are delighted to hear that we could help ensure your mother's bracelet arrived in time for her birthday and that she loved it.

Thank you for your kind words and support. We hope to assist you again in the future.

All Diamond Team

Rated 5 out of 5 stars

Beautiful quality diamonds

Beautiful quality diamonds, stunning coloir and clarity and a gorgeous gift for my niece.

23 June 2026
All Diamond logo

Reply from All Diamond

Thank you for your lovely review. We are delighted to hear that you were pleased with the quality, colour and clarity of the diamonds, and that they made such a special gift for your niece.

We truly appreciate your support.

All Diamond Team

Rated 5 out of 5 stars

10th Wedding Anniversary Diamond

Excellent service start to finish.
Would definitely recommend All Diamond.

15 June 2026
All Diamond logo

Reply from All Diamond

Thank you for your kind review. We are delighted to hear that you were pleased with our service from start to finish.

Thank you for your recommendation and support.

All Diamond Team

Rated 5 out of 5 stars

Very friendly kept me updated

Very friendly kept me updated, brilliant customer care and jewellery!

23 June 2026
All Diamond logo

Reply from All Diamond

Thank you for your lovely review. We are delighted to hear that you were happy with our customer care, communication and jewellery.

We truly appreciate your support.

All Diamond Team

Rated 5 out of 5 stars

Excellent necklace with star .!

Excellent necklace with star .!! Wedding present ( I’m 70!!!).. my wife loved it .. Inquired about matching earrings on a Saturday night AND got an answer within an hour saying they could make them !!! Wow! What great service.. wholly recommend to anyone wanting quality jewellery with great customer service. AND delivered amazingly quickly..

15 June 2026
All Diamond logo

Reply from All Diamond

Thank you for your wonderful review. We are delighted to hear that your wife loved her wedding present and that you were pleased with both the quality of the necklace and the service you received.

It is especially lovely to know that our team could help with your enquiry so quickly and that you appreciated the communication and fast delivery. Your recommendation means a great deal to us.

Thank you for your support, and we hope to assist you again in the future.

All Diamond Team

Rated 5 out of 5 stars

First class

First class from order to delivery which was done by parcel force. I had an odd size ring which was made to order.

15 June 2026
All Diamond logo

Reply from All Diamond

Thank you for your kind review. We are delighted to hear that you were pleased with your experience from order to delivery.

We appreciate your patience while your made-to-order ring was being crafted, and we are glad everything arrived as expected.

All Diamond Team

Rated 5 out of 5 stars

Great product and beautifully packed

Great product and beautifully packed. Thank you

12 June 2026
All Diamond logo

Reply from All Diamond

Thank you for your kind review. We are delighted to hear that you were pleased with your purchase and that it arrived beautifully packaged.

We truly appreciate your support and hope to assist you again in the future.

All Diamond Team

Rated 5 out of 5 stars

Great service and very fast delivery on…

Great service and very fast delivery on stock items. I Purchased a lovely diamond tennis bracelet for my wife who is very happy.
I called and spoke to a very friendly advisor after being let down by (The Diamond Company) and their slow delivery times!
All Diamond are fantastic and I highly recommend them.
Would use again.

1 June 2026
All Diamond logo

Reply from All Diamond

Thank you for your fantastic review. We are delighted to hear that you were pleased with both our service and the quality of your diamond tennis bracelet. It is especially wonderful to know that your wife is happy with her gift.

We are also very pleased that our team was able to assist you and provide the level of service you were looking for. We understand how important timely delivery is, and we are glad we could help after your previous experience elsewhere.

Thank you for your recommendation and your kind words. We truly appreciate your support and look forward to assisting you again in the future.

All Diamond Team

Rated 5 out of 5 stars

Ordered a ring as a birthday present

Ordered a ring as a birthday present, got a email from Miriam saying it wasn't in stock and would take 3 to 5 weeks to make would I like to proceed with the ring. 3 weeks later the ring arrived and was well worth the wait. Quality is brilliant and so was the honesty and service from All Diamond. Would recommend without any hesitation.

8 June 2026
All Diamond logo

Reply from All Diamond

Thank you for your wonderful review. We are delighted to hear that you were pleased with both the quality of the ring and the service you received.

We always aim to be transparent about availability and lead times, so we are pleased that Miriam's communication helped you make an informed decision. Even better, we are glad we were able to deliver your ring sooner than expected and that it proved to be well worth the wait.

Your kind words about our honesty, service and quality mean a great deal to us. Thank you for your recommendation and for placing your trust in All Diamond.

All Diamond Team

Rated 5 out of 5 stars

Great service and communication…

Great service and communication throughout for Albie, would highly recommend.

18 May 2026
All Diamond logo

Reply from All Diamond

Thank you for your kind review. We are delighted to hear that you were happy with the service and communication throughout your experience with us.

It is especially lovely to hear your feedback about Albie. Providing clear and helpful communication is something we take great pride in, and we are pleased that this made a positive difference to your experience.

Thank you for your recommendation and support. We hope to assist you again in the future.

All Diamond Team

Rated 5 out of 5 stars

Outstanding All Round

Excellent service.
Only a four week wait for the ring to be made, packaged beautifully and at no extra cost.
Planning to order earrings next.

18 May 2026
All Diamond logo

Reply from All Diamond

Thank you for your lovely review. We are delighted to hear that you were pleased with the service and that your ring arrived beautifully packaged.

As each piece is made to order, we are pleased that the production time met your expectations and that the presentation added to the overall experience.

It is wonderful to hear that you are planning to order earrings next. We truly appreciate your support and look forward to helping you find the perfect pair.

All Diamond Team

Rated 2 out of 5 stars

I ordered a ruby and diamond ring…

I ordered a ruby and diamond ring costing about £2500 from All Diamond at the end of last year. The delivery was very delayed.

At first it looked beautiful but when seen under certain light it had what appeared to be scratches. I also had it assessed by a local jeweller who said he could not find a hallmark (a requirement in this country). It was returned and polished which made no difference so it was returned again and it was confirmed by the company itself! .. that it was "fractured inside" something I cannot reasonably be expected to accept responsibility for, with only careful occasional wear. I was offered a replacement ruby (as a good will gesture?) or refund. I foolishly accepted a replacement which took 7 1/2 weeks to be delivered! I (even more foolishly) assumed the 2nd ring would be acceptable but having only worn it 3 times (but sadly the 3rd time was weeks out of the 3 day return period) I noticed the 2nd ring had the same "scratched look" under the surface. I do not expect perfect for this price but under certain light the look is very poor.

The company have refused to refund now as outside of the 30 days, even though I waited for many months in total for delivery, redelivery and then a replacement ruby.

I am disappointed and angry at the quality and treatment after such delays. I have not given one star as "Miriam's " communication was excellent.

Maybe I have just been unlucky with my experience. I hope the company will reconsider their position in this case and reach out to refund. If so I will obviously update the review accordingly.

29 May 2026
Unprompted review
All Diamond logo

Reply from All Diamond

Thank you for your review. We are sorry that you remain disappointed with the outcome of this matter.

When you first contacted us regarding the appearance of the ruby, we took your concerns seriously and arranged for the ring to be returned for inspection. Although the ring was outside of our standard returns period, we supplied a replacement ruby ring as a gesture of goodwill to ensure you were satisfied with your purchase.

Natural gemstones can contain internal characteristics and inclusions, and whilst we are always happy to investigate any concerns, we are unfortunately unable to guarantee jewellery against accidental damage or issues that arise after wear. The replacement ring was thoroughly checked before dispatch and found to be in excellent condition.

We appreciate your kind comments regarding Miriam's communication throughout the process and are sorry that we have been unable to reach a resolution that meets your expectations.

All Diamond Team

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