Open English Reviews 

Amazing platform and really good teachers, I’m learning a lot

Contactar a Open English es satisfactorio por medio de WhatsApp, en correo electrónico no responden.

It very helpful and serviceable with my courses, so I am so thankful

The platform is super nice.
The service 10/10

There is no consistent procedure regarding the instructions; each channel gives different guidance. I started the process via WhatsApp and was told they would call me, but when I spoke to them by phone, I was told to submit the request via WhatsApp.

I would like to express my disappointment with the new live class system that has recently been introduced.

One of the main reasons I purchased an Open English subscription was the flexibility offered by the previous live class model. As a full-time working professional, my free time is limited and often unpredictable. The old system allowed me to join live classes whenever I was available, which made it extremely convenient and valuable for me.

Unfortunately, the new reservation-based system has completely eliminated that flexibility. Not only am I now required to book classes in advance, but the system also allows me to register for only one class per day. I currently have a Premium membership that includes 30 live classes per month. However, under this new system, it has become practically impossible for me to use those classes as intended.

When I contacted customer support about this issue, I was told that I could register for another class on the same day after completing the first one. In reality, this does not work because there are usually no suitable classes available later that day. As a result, despite paying for a package that includes 30 live classes per month, I am no longer able to attend as many classes as I would like.

In the previous system, whenever I had free time, I could attend three or four different classes in a single day. This was highly productive and allowed me to make significant progress. The new system has taken away this advantage entirely.

I am also disappointed with the quality of the responses I have received from customer support. None of my concerns have been addressed satisfactorily. The responses have been generic, superficial, and lacking meaningful information. In addition, there is no telephone customer service available, and communication is limited to WhatsApp, which further complicates resolving customer issues effectively.

Given these circumstances, especially the introduction of the new reservation-based live class system, I seriously doubt that I will continue my subscription with Open English. In fact, I have already started looking for alternative online English learning platforms.

The flexibility of the previous live class system was Open English's greatest advantage. Without that flexibility, Open English loses much of its value proposition and may even become less attractive than competing platforms. If I must schedule lessons in advance anyway, it is often more effective to study with a dedicated instructor whose teaching style and quality are consistent. At Open English, instructors change constantly, requiring repeated introductions and adjustments. Furthermore, in my experience, the quality of instruction varies significantly, which makes the learning process less efficient.

I hope Open English carefully considers the negative impact these changes have had on long-term customers and re-evaluates this new system.

Employees within the Company make me feel confortable, solving problems and do their job with care and patience as well as I need and wish in difficult situations.

The attentiveness, friendliness, and willingness to help shown by the representative, Andrés, made all the difference.

Excellent!

the ai was pretty helpful with the solution I was looking for. About the studies I didn't start yet, so we will see whats going on later...

Great experience learning English in Open English, you can study whenever you like and the teachers are the best.

Why did you bring reservation system for live classes? You have ruined the platform, just to pay less money to teachers. Thanks for making hard for us …

Was a good experience

It was great expirience

I love reading stories to acquire new vocabulary, also it envolves in new adventures to learn !! It was a great experience !!

N/A. Not apply in this time.