Preply  Reviews 

Preply is a disappointment!!! Not recommended!!!
I joined Preply to practice my Spanish speaking skills, but I have had nothing but terrible, disrespectful experiences with tutors canceling last minute. Tutor Roger canceled my trial lesson at the last minute. Tutor Daniel then canceled on me three separate times—twice just minutes before the lesson, and once after forcing me to agree to a half-lesson.I contacted support to rightfully ask for my trial credit to be restored since I never got to take a single lesson. Instead of helping me, the agent copy-pasted generic scripts. When I asked for a supervisor, the agent opened a ticket and my account was immediately deactivated. I am completely locked out and Preply is currently withholding the referral credits I honestly earned by bringing new users to their platform. Support is completely ignoring my emails. I expect a manager to review my chat history and restore my account immediately.

The company plays game when you have some technical problem. I will share all 4 printscreens with Truspilot (four in total) proving that I booked a trial calls for 7 am but the teacher ws in another time. The first agent said that preply is always under a ongoing process of improvement. and the second decided to keep in silence instead to explain to the the teacher about the situation. Since I have another issue with this teacher he asked preply to close the contact and preply did not explain their own technical problem and I could not access the very good teacher. They usually advice to find a new tutor because they consider all the same. In the same day I had a class with another teacher. I was in the class, also on time, and I confirmed with the support , since they have problem to sincronize the time for both teacher and student. Since the second teacher did not show up , I asked the refund to my bank, but the second agent (the same one) put the money available to the same teacher. It is clear that the change between agents and the way they process the refund is only for their own benefit and profit. If you try to ask for your rights as student they send the conversation to AI and let you without a good teacher (who you know previously and there is normal misunderstanding) and without your money.

girl named, "Katherine" helped me and she was very helpful and knowledgable. She sent me a very helpful link without me even having to ask for it.

Amazing service and tutors! The platform is easy to handle, the calendar for bookings between time zones very helpful, the stuff quick and efficient! I recommend Preply for anyone that want to learn a new language!

I recently engaged with Sam from Support. He was professional, efficient, friendly and effective in his resolution of my enquiry. Thank you Sam.

Preply is a great app for language learning!

I have chosen this platform to learn a language (hebrew) and really met great teachers. The service is great, I had to cancel a course and there was instant online service with a chatbot but also humans to solve an issue I had, and the reimbursement worked out perfectly. Anyway, it has helped me a lot in learning hebrew!

Dont use this website. The tutors are great but the site absolutely gouges customers. I booked a subscription, found a tutor explained that I would prefer each two weeks instead of one, to which they agreed. So I signed up for a month as that's the minimum, and with one lesson left they renewed without informing me, and deleted the lesson I had left. So I cancelled the upcoming payments because I had some left, and they cancelled my subscription. I used one of the new four and currently habe two booked, but the fourth one in now gone.
They are scam artists and should be avoided at all cost.

It's a great platform

I had a very positive experience with the Preply Support team. They took the time to understand my concern, reviewed the information I provided, and treated me with patience, courtesy, and professionalism throughout the process. Although the final decision was not the outcome I had hoped for, I felt that my concern was taken seriously and given a fair review. I greatly appreciate the time and effort of everyone involved. Thank you for the excellent support.

Customer service is helpful and nice. they genuinely try to help in an effective and nice way

I love teaching on Preply! It’s a wonderful platform that makes it easy to connect with students worldwide. The flexible scheduling works great for my routine, and the support team is always fair and responsive. I’m truly grateful for how Preply has helped me expand my teaching career.

As one of tutors I can admit that if any problems arise, PrePly specialists help as quickly as possibile and answer the same day when they are asked about any kind of support. I am really satisfied with our cooperation.

Very good and cheap

great, felaxible app
ilia is agreat teacher

It’s good but one bad experience with a tutor tainted the whole experience of the platform.

I had an issue with my profile, and they were patient with me and resolved the issue. Their customer is care is so good and reliable. They reply on time, and if they can't attend to your problem immediately usually because of a high rate in demand, they explain themselves. I love it. Thank you preply 🙏🏾

When problems arise, the persons in charge try to resolve them through chat. I am so satisfied

Great technology Platform, an excellent afforfable option to learn from great tutors wherever they are at your own pace and at your planned schedule.

Great customer service and user experience. Thanks for everything!!