Emma, Jo, and Amelia are absolutely amazing. They’re always there to help us run our big fleet and respond within minutes whenever we need support. Their quick responses and constant help keep our f... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Took my sprinter for some service work doing last week, absolutely first class treatment from start to finish. Having only used normal garages before this i can never go back to using them. I wil... See more
Company replied
We were let down very badly by another branch of NT&V - two weeks sat there and no communication stating they couldn't diagnose issue! Recovered to Leeds & within 3 days, diagnosed & parts ordered... See more
Company replied
The team at Northside york are friendly, knowledgeable and always willing to help out. We have had some tight turnaround time to get vehicles back on the road and they do everything they can to... See more
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Company details
- #2 of 4 best companies in Mercedes Benz dealer
- #35 of 61 best companies in Vehicle Parts Shop
- #44 of 62 best companies in Vehicle Repair
- #2 of 2 best companies in Truck dealer
- #2 of 5 best companies in Used Vehicle Parts Shop
Written by the company
Northside Truck & Van offer the sale, service and repair of the entire Mercedes-Benz commercial vehicle range. Our sales and services are tailored to cover every customer want and need, carrying the largest volume of stock vehicles across all UK based Mercedes-Benz dealerships. Our range of service packages and repair assistance are accessible to every Mercedes-Benz owner, whether or not you purchased your vehicle with Northside.
Contact info
Summit House, Woodland Park, Bradford Road, BD19 6BW, Cleckheaton, United Kingdom
- 01302304858
- enquiry@northside.co.uk
- www.northside.co.uk
4.6
Excellent
516 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Jo and the team were excellent
Jo and the team were excellent, great communication and good service. I wouldn’t hesitate to recommend them.
10 July 2026
Unprompted review
Reply from Northside Truck & Van
Good morning, Dave.
Thank you for your kind words regarding Jo, and the team.
We will be sure to pass on these kind comments.
We hope to see you in the future.
Customer Care Team
What a Team
Over the last few months, Northside Truck & Van's Mobile Technicians, Joshua and Adam (A Team), have been working alongside our fleet garage, assisting with repairs on our critical frontline vehicles.
They are an outstanding pair of technicians. There seems to be no repair they cannot tackle, and their technical knowledge, efficiency, and professionalism are second to none. Both Joshua and Adam consistently demonstrate a fantastic attitude towards customer service, always communicating clearly and keeping our fleet team fully updated on progress throughout every job.
Their commitment, expertise, and willingness to go the extra mile have been invaluable in helping us keep our vehicles operational and minimise downtime. They are a real credit to Northside Truck & Van, and I would highly recommend their services to anyone looking for reliable and skilled technicians.
Thank you, Joshua and Adam, for your excellent support and hard work.
2 July 2026
Unprompted review
Reply from Northside Truck & Van
Hi Wayne,
Thank you for taking the time to leave such a fantastic review and for your kind words about Joshua and Adam.
We're delighted to hear that they have provided such valuable support to your fleet operation over the last few months.
Their technical expertise, professionalism, and commitment to customer service are qualities we are incredibly proud of, and it's great to see their efforts recognised by a customer.
Keeping critical frontline vehicles on the road is essential, and we're pleased that Joshua and Adam have been able to work closely with your team to minimise downtime and deliver the high standard of service you expect.
We will ensure that your feedback is passed on to them and their management team, as we know they will greatly appreciate your recognition.
Thank you again for your recommendation and for choosing Northside Truck & Van.
We look forward to continuing to support your fleet in the future.
Kind regards
Customer Care Team
Thanks you Jo
I have some health difficulties and Jo on reception was incredibly helpful during the service of my Motorhome
17 June 2026
Unprompted review
Reply from Northside Truck & Van
Hi Garry,
Thank you for taking the time to leave us a 5-star review and for your kind words about Jo.
We’ll be sure to pass your lovely feedback on to her.
We’re delighted to hear you had a great experience and hope to welcome you back again soon.
Kind regards,
Customer Care Team
Liam Lightowler dealing with our…
Liam Lightowler dealing with our vehicle repair was very professional and kept us informed at every stage of when replacement parts were due and the expected completion of the repair- thank you Liam
26 June 2026
Unprompted review
Reply from Northside Truck & Van
Hi Mr Thamas,
Thank you for your kind words about Liam. I’ll be sure to pass your comments on to him.
We're delighted to hear that he was able to help and assist you.
We hope to see you again soon.
Kind regards,
Customer Care Team
I personally deal with Northside Leeds…
I personally deal with Northside Leeds on a daily basis. Liam is consistently extremely helpful and a pleasure to deal with always.
19 June 2026
Unprompted review
Reply from Northside Truck & Van
Hi Louis
Thank you for choosing Northside and taking the time to leave a 5* review.
We'll be sure to pass your kind comments on to Liam and the rest of the team.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Polite staff
Polite staff, kept me updated while the works was been carried out. Great experience overall
18 June 2026
Unprompted review
Reply from Northside Truck & Van
Hi David,
Thank you for taking the time to leave us a review.
We're pleased to hear that our Leeds team were helpful, and we'll be sure to pass on your kind comments.
We look forward to welcoming you back in the future.
Kind regards,
Customer Care Team
Excellent service from Cameron and Joe
Excellent service from Cameron and Joe. Nothing is too much trouble for these two lads. Quick efficient and very knowledgeable. I have to say, they really are a credit to the brand.
18 June 2026
Unprompted review
Reply from Northside Truck & Van
Hi Alex
Thank you for choosing Northside and taking the time to leave a 5* review.
We're delighted to hear that Cameron and Joe provided such efficient service and we'll be sure to pass on your kind comments.
We look forward to seeing you again in the future.
Kind regard
Customer Care Team
Ryan
Ryan, your roadside assistance man, helped on Thursday 11/06/26 to get my lorry back up and running. Excellent service. Very safety conscious and professional.
11 June 2026
Unprompted review
Reply from Northside Truck & Van
Hi Jeremy
Thank you for taking the time to leave us a 5* review.
We're pleased to hear that Ryan was able to get your truck back up and running and we'll be sure to pass on your feedback.
Kind regards
Customer Care Team
The team at Northside care
The team at Northside care. We at Johnsons Hotel Linen highly reccomend them to take care of your fleets needs.
5 June 2026
Unprompted review
Reply from Northside Truck & Van
Hi Phil
Thanks you for choosing Northside and taking the time to leave your kind review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Excellent service from Northside Trucks Immingham
Excellent service from service reception through to the vehicle technicians , the repair was carried out professionally and as i waited with the vehicle was updated on progress on a regular basis
26 May 2026
Unprompted review
Reply from Northside Truck & Van
Hi Nigel
Thank you for choosing Northside and taking the time to leave your kind review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Initial contact was really good
Initial contact was really good. The lady on reception was very helpful her name was Michelle. and the service with the repair on the day was quick and efficient.
21 May 2026
Unprompted review
Reply from Northside Truck & Van
Hi Kevin
Thank you for choosing Northside and taking the time to leave your kind review.
We're delighted to hear that your initial experience was positive and that Michelle made such a helpful first impression, we’ll be sure to pass on your kind words to her and look forward to seeing you again in the future.
Kind regards
Customer Care Team
Excellent customer service from Jo
Excellent customer service from Jo. Polite and professional. This is the third time we have used Mercedes York. Good friendly staff
29 May 2026
Unprompted review
Reply from Northside Truck & Van
Hi APM Executive Travel
Thank you for your kind feedback.
We’re glad Jo looked after you so well and that you continue to enjoy our friendly service. We really appreciate your loyalty and look forward to seeing you again.
Kind regards
Customer Care Team
Fantastic Response - thank you.
I had a problem with the brakes on my Mercedes based motorhome. I called in with no appointment and “Matt” helped me immediately, identified and issue and sorted it for me. So appreciated by me, I was on my way from Edinburgh to Spain and would have been lost without the help I received.
28 May 2026
Unprompted review
Reply from Northside Truck & Van
Hi Sandy
Thank you so much for taking the time to leave a 5* review. We’re really pleased Matt was able to help get your Mercedes motorhome sorted quickly and safely, especially with such a long journey ahead of you. We’ll make sure your feedback is passed on to him.
We truly appreciate you calling in and are glad we could help get you back on the road to Spain. Wishing you safe travels and a fantastic trip.
Kind regards
Customer Care Team
hi mjb excavations the service we get…
hi mjb excavations the service we get is verry poor\when we ring nobody answers phone\when you take somthing in for a problem rectifying it usualy has to be returned 2\3\4\ ties beffor it is sorted comunication is attrshous but the truck is generaly good its just the service
11 May 2026
Unprompted review
Reply from Northside Truck & Van
Hi Sam
Thank you for bringing this to our attention.
Please can you email your registration number to feedback@northside.co.uk to enable us to look into this matter further for you.
Kind regards
Customer Care Team
Josh was there to help when needed…
Josh was there to help when needed most, all underway in no time thank you Josh
1 May 2026
Unprompted review
Reply from Northside Truck & Van
Hi Duncan
Thank you for choosing Northside and taking the time to leave a review.
We'll be sure to pass on your appreciation and look forward to seeing you again in the future.
Kind regards
Customer Care Team
Labour is charged at £165 per hour + VAT
Travelled 1.5 hours for service appointment to find out that it had not been booked so had to return the following week - asked if a sticking handbrake could be looked at at the same time. When I returned I was told that van needed a new compensator (relatively cheap mechanical part that with proper maintenance should not sieze) - no work was done but I was charged £190 for inspection (on top of service) van was only with them for 2 hours total- I was then sent a quotation for various items totalling just under £1800 - including 2 new tyre that have 4mm tread which have maybe another 15000 miles left on them - not happy at all talk about upsell - Got new Vito on order from Listers at Lincoln happy to travel to get good service.
13 April 2026
Unprompted review
Reply from Northside Truck & Van
Hi Jill
Thank you for your review. We appreciate you taking the time to share your feedback with us.
We’re sorry to hear about your experience and would like to look into this matter further.
Could you please email your vehicle registration number to feedback@northside.co.uk so we can locate your details and investigate this for you.
Kind regards
Customer Care Team
I phoned Mercedes 24h help line and one…
I phoned Mercedes 24h help line and one of your fitters came out to your vehicle the gentleman`s name was Dave and he was very helpful and could not do enough to help us. Dave is a credit to your company, and I can’t thank him enough for his help.
31 March 2026
Unprompted review
Reply from Northside Truck & Van
Hi Alan
Thank you so much for taking the time to leave your kind review. Dave is a valued member of our team and we'll make sure your comments get passed on to him.
Thank you once again for you 5* review.
Kind regards
Customer Care Team
I have a 2021 Vito
I have a 2021 Vito. My first positive experience with Northside Truck & Van in Sheffield was at the end of October 2025. When I went to collect something from the parts department, I met Will for the second time – a really friendly and helpful chap. I mentioned to him that the top of the windscreen on my newly purchased van was cracked. Will selflessly rang a few places and helped me sort out the problem – I’m very grateful to him for that.
My second experience concerned floppy parking brake pedal. I met Kane in the service department, who was very nice and polite. Kane patiently and kindly explained all the procedures to me, and after paying a deposit, the van was not only diagnosed but also repaired in no time. Kane and his colleagues said that this service would be free of charge and that the deposit would be refunded to me in accordance with company policy. A big thank you to Kane as well. Just to add I have received the refund.
Based on these two experiences, I think Northside Truck & Van in Sheffield has a brilliant team who are always happy to help. I will definitely be using their services again.
Thank you
9 April 2026
Unprompted review
Reply from Northside Truck & Van
Hi Piotr
Thank you so much for your kind words and for taking the time to share your experience.
We’re really pleased to hear Will and Kane were able to help and make everything work smoothly for you.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Josh was an excellent technician
Josh was an excellent technician, we weren’t waiting long, very knowledgeable, very professional and pleasant.
He got us sorted in no time. Would highly recommend Mercedes York. Thank you team.
5 April 2026
Unprompted review
Reply from Northside Truck & Van
Hi Adam
Thank you for choosing Northside and taking the time to leave your feedback.
We'll be sure to pass your kind words on to Josh and the rest of the team.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Great van just what we needed 💪💪
20 March 2026
Reply from Northside Truck & Van
Dear Mrs P
Thank you for choosing Northside and taking the time to leave your kind review.
We look forward to seeing you again in the future.
Kind Regards
Customer Care Team
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