Nettoparts Reviews 

They sell items that are not physically in stock, even though the website shows they are available. I do not recommend them.

The website was easy to navigate, and the product descriptions were clear. I am very happy with my purchase, especially since the product is of high quality and I couldn't find this specific white goods spare part anywhere else online. The company kept me informed with an email update right after I placed my order, letting me know the item would take some time to reach their warehouse. As soon as they received it, it was shipped to me without any further delays. Highly recommended!

Everything was excellent and super fast! I could get all the parts that I needed!

Well detailed information in the website and delivery on time

Fast delivery, great service!

Super ringe service, Sebastian burde lære lidt om hvordan man agere over for kunder i stedet for at ignorere en på chatten.

The shop really helped me identifying the part I need and send the part the next day home! I would recommend buying!

During a hiccup, my first order was not immediately completed. Yet there was only 1 item at stock. Therefore, next, day I placed another order, which successfully went through. Some time later the previous order was also confirmed, which was strange as there was only one item! One week later only one item has been shipped, yet I paid double. Customer services is inflexible in trying to understand the situation. Finally when the second shipment was carried out a week later I could refuse the order, and another week later I got my money back (three weeks),

PS The ordered-double-paid item fits perfectly.

I bought a new filter for my dry cleaner. It was easy on the website to find a filter that fits to my machine (dimensions, model reference etc...).
So I could confidently buy what I needed and it arrives very fast.

Staff are incompetent and have no sense of what customer care means.

Order placed September 4 at 09:52 and an automized message with an order confirmation. 3 days later I contact Nettoparts customer service by email to enquire on the status of my order – as I have received no tracking number for a package promised to be delivered within 3 days.

'Sarah – the bot' writes that part of my order is in backorder. When I ask why not tell me that at the time I placed my order - I get no response. I'm also told my order is expected to be shipped early next week.

Fast forward to 'late' next week because again I'm still in the dark about my order, I enquire again by email a status of my order. Nothing from Nettoparts.

I call Friday to cancel the order; 7 business days after the order was placed. I spoke with Lene. She informs me that the order was shipped the previous day. Annoyed, I wondered why I didn't get an email with a tracking number, or a response to my enquiry yesterday?

Lene hung up.

Steer clear of these self indulged customer care less bots. I'll use my hard earned money else where and recommend you do too.

They had the parts with the right descriptions when not many other sites had and came at a good price. Very happy with the two fridge and freezer drawer replacements we bought! They fit perfectly.

Good service & fast response to my queries. Thank you Nettoparts.

Very helpful. I sent them the frame plate number and broken part image on the chat and they sent me the link for the replacement in no time.

best service and fast delivery.

Hurtig ekspedition og god service over telefonen.
Jeg kan kun anbefale Nettoparts.

Customer service is absolutely useless..... I ordered a seal for my Zanussi tumble dryer according to the model number and serial number of the appliance from their website. When the seal was delivered I knew straight away that it was the wrong seal as it was way too big to fit the tumble dryer.
I finally managed to get in contact through chat and after waiting for an hour to get a reply I sent them pictures of packaging labels and the seal up against where it was to go, and as could be seen from the image the seal was clearly too big.
They then sent me an email which I couldn't reply to through gmail as the reply was not being delivered due to a fault with their servers.
It is now day two and all I want them to do is cover the return shipping costs of the incorrect seal for the tumble dryer model and serial number that they are advertising on their website.
My final message was read two hours ago on chat with no further reply.
I wouldn't touch this company again if they were the final option for a part. I'd sooner pay the money for a new appliance.

Update: Finally got them to agree to cover return shipping costs but the experience to get a resolution was challenging.

Please, do you have any connections to nettoparts.nl? If so, they give nettoparts in general a bad name!
They didn’t deliver the product or couldn’t even inform about delivery time, after canceling the order they won’t pay my money back after several requests by email of live chat. The way they communicate and act appears like it’s fraud!!

the attendants at the chat were very kind. they sent me the drawing of the household to show them exactly which part I was looking for.

Alt for dyrt.
549 kr. + fragt for en glaskande til en blender.