Every dealing I’ve had with Mobilers insurance has been truly lovely. customer service are always the most happy to help and get everything sorted with efficiency, whilst still explaining everything v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used mobilers for our catering vehicle insurance almost every year for the last 15 years. They have consistently been the cheapest and have provided great service. Their PLI is also very good... See more
Company replied
Sinead dealt with my enquiry regarding public liability insurance, its all very new to me but she was extremely helpful and informative and got me exactly the cover I needed. Very happy with the servi... See more
Company replied
Totally professional. Sinead who dealt with me from start to finish, explained every thing in detail. I didn't feel under pressure or rushed in any way. Sinead answered all my questions and saved me n... See more
Company replied
Company details
- #38 of 176 best companies in Insurance broker
- #28 of 227 best companies in Insurance agency
About Mobilers
Information provided by various external sources
For over 20 years, Mobilers have been arranging competitive insurance policies for mobile catering for everything from market and restaurants to bouncy castles.
Contact info
Haden House, Waterfall Lane, B64 6PU, Cradley Heath , United Kingdom
- 01926 454907
- www.mobilers.co.uk
4.9
Excellent
1k reviews
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Really Great Company
Really Great Company to deal with -
Great customer service, and very competitive pricing
3 September 2026
Reply from Mobilers
Thank you for leaving us a review.
It is fantastic to hear that you had such a positive experience with our team and found our rates so reasonable.
Please let us know if we can be of any help to you in the future.
Kind regards,
Vicky @ Mobilers Insurance.
Great customer service, reliable company
I always feel at ease with this company, very reliable and great customer service. Just renewed once again🙂 thank you guys
3 September 2026
Reply from Mobilers
Thank you for taking the time to write such a lovely review.
We are so glad to know that you feel confident staying with us and that our team continues to deliver dependable support every year.
Should you ever need anything else, please feel free to get back in touch with us.
Kind regards, Tahara @ Mobilers Insurance
Reply from Mobilers
Thank you for sharing your thoughts with us today.
It is great to hear that your experience setting up your cover went so smoothly and that you were pleased with the price.
If there is anything else we can do for you, please do not hesitate to reach out.
Kind regards, Tahara @ Mobilers Insurance
Sinead was very friendly she gave me a…
Sinead was very friendly she gave me a quote and was not pushy unlike some other companies she was very informative and friendly.Upon request she rang me back and was very easy to deal with and set up my cover . Happy with quote and service received
1 September 2026
Reply from Mobilers
Thank you for sharing your experience with us.
It is wonderful to hear how helpful Sinead was throughout the process, providing all the details you needed without any pressure and calling back right when expected. We are delighted that setting up your protection was straightforward and that you felt fully supported from start to finish.
If we can ever be of service again, please do reach out.
Kind regards,
Rachael @ Mobilers Insurance
Reply from Mobilers
Thank you for posting your review.
It is great to hear that your experience was sorted so quickly.
If there is anything else you need, our team is always happy to assist.
Kind regards,
Vicky @ Mobilers Insurance.
Good clear information the definite or…
Good clear information the definite or recommend them 👍
27 August 2026
Reply from Mobilers
Thank you for taking the time to post your review.
We are so glad to hear that you found everything straightforward and that you feel confident recommending us to others.
If there is anything else we can do for you, please feel free to contact us.
Kind regards, Tahara @ Mobilers Insurance
Helpful Advisor
Really great advisor helped out and made sure I understood everything, Great Service !!
18 August 2026
Reply from Mobilers
Thank you for taking the time to leave us a review! It’s great to hear that our advisor was able to help and make sure everything was clearly explained to you. We’re really pleased you received great service!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Mobilers Insurance
Excellent customer service
Sinead dealt with my enquiry regarding public liability insurance, its all very new to me but she was extremely helpful and informative and got me exactly the cover I needed. Very happy with the service provided. Thank you
17 August 2026
Reply from Mobilers
Thank you for your wonderful feedback! We’re delighted to hear that Sinead was so helpful and informative, especially when arranging cover that was new to you. It’s great to know she was able to help you find exactly the cover you needed and that you were so happy with the service. We’ll be sure to pass your kind comments on to Sinead.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Mobilers Insurance.
Very good support!!❤️🤗
10 August 2026
Reply from Mobilers
Thank you so much for your lovely feedback! ❤️🤗 We’re delighted to hear that you received very good support from our team. We really appreciate you taking the time to share your experience with us! 😊
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Mobilers Insurance.
I have bought vehicle insurance from…
I have bought vehicle insurance from them for 27 years. They just keep putting prices up and give you nothing. Wouldn’t really recommend them
14 August 2026
Reply from Mobilers
Thank you for sharing your feedback.
We're grateful for your loyalty over the past 27 years and appreciate the trust you have placed in us during that time. While we're pleased that you have remained a customer for so long, we're sorry to hear that you feel the value of your policy no longer meets your expectations. We understand your concerns regarding premium increases and are disappointed to hear that this has affected your willingness to recommend us.
If you would like to discuss your concerns or log a complaint, please contact us directly.
Thank you for taking the time to share your experience with us.
Kind regards
Chelsea @ Mobilers Insurance
Forgot about doing renewal
I had been busy and forgot to renew my policy. When I phoned it wasn’t a problem and they sorted it very quickly and renewed it for me, so many thanks
5 August 2026
Reply from Mobilers
Thank you for your lovely feedback! We’re really pleased to hear our team was able to help get your policy renewed quickly and without any hassle. We’re glad we could make the process straightforward for you, and we really appreciate your kind words.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Mobilers Insurance.
Excellent service from Sinead Siviter
10 August 2026
Reply from Mobilers
Thank you so much for your fantastic 5 star review! We’re delighted to hear that you received excellent service from Sinead Siviter. We’ll be sure to pass your kind feedback on to her.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Mobilers Insurance
I've been with Mobilers Insurance for…
I've been with Mobilers Insurance for many years and have not had a bad experience with their service if I could give more than 5 stars I would.
10 August 2026
Reply from Mobilers
Thank you so much for your fantastic 5 star review and for your continued loyalty over the years! We’re absolutely delighted to hear that you’ve consistently received great service from us. Your kind words and 5-star feedback mean a lot to the whole team.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Mobilers Insurance
Sam was amazingly helpful and made me…
Sam was amazingly helpful and made me feel at ease. Thank you for making my call not only successful but a pleasure to speak with you Sam.
7 August 2026
Reply from Mobilers
We are absolutely thrilled by your kind words and truly appreciate you taking a moment to write to us. It is wonderful to hear that Sam looked after you so brilliantly, ensuring you felt completely comfortable and leaving you with such a positive impression of your conversation. If you have any questions or need any support, please reach out duly to the team who will be happy to help.
Kind regards,
Karl @ Mobilers Insurance
Reply from Mobilers
Thank you for your great 5 star review! We're delighted to hear that you found the experience really good and hassle-free. Making things simple and straightforward for our customers is always our goal.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Mobilers Insurance
Rude customer service
Anyone considering using Mobilers Insurance should think carefully before taking out a policy with them.
I have had a very disappointing experience with their customer service. If I hadn’t already had a policy in place, I would have cancelled it because of the way I was treated by a member of staff, Miss Biggs.
I raised a formal complaint about the incident, but my concerns were dismissed. In my view, the company appeared to consider it acceptable for customer service representatives to be rude, arrogant, and dismissive, rather than properly investigating and addressing my complaint.
Based on my experience, I would urge anyone thinking of insuring their vehicle with Mobilers Insurance to consider the quality of their customer service before making
BASED ON THIS REPLY BASICALLY YOU ARE SAYING YOU ARE CONDONING RUDE CUSTOMER SERVICE IF ANYBODY WOULD EMPATHY HER THAT RECORDING ON HOW RUDE STEPHANIE BIGGS WAS I’M SURPRISED YOU KEEP CUSTOMERS KEVIN SPENCER CEO MUST BE SO PROUD TO BE AHEAD OF THIS COMPANY CONDONING RUDE CUSTOMER SERVICE
6 July 2026
Unprompted review
Reply from Mobilers
Thank you for taking the time to share your feedback.
We are sorry that you feel this was your experience with Mobilers.
Following your complaint, we carried out a full review of the interaction, including the call itself and the actions taken by the adviser. Based on that review, we did not find evidence to support the concerns raised regarding the conduct or professionalism of the adviser. We found that explanations were provided regarding the documentation required, appropriate follow-up was completed, and the query was handled in line with our expected standards.
We fully appreciate that customers may sometimes disagree with the outcome of a complaint investigation. However, having reviewed the evidence available to us, we are satisfied that the adviser remained professional, respectful and focused on resolving the query throughout the interaction.
Whilst we regret that you remain disappointed with the outcome, we thank you for taking the time to raise your concerns.
Kind regards,
Darryl Tovey
Head of SME Operations & Trading
Reply from Mobilers
Thank you for your kind 5 star review! We're delighted to hear that you received great service and found our team very helpful. Your feedback means a lot to us, and we're pleased we could provide a positive experience.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Mobilers Insurance
Reply from Mobilers
Thank you for your 5 star review! We're pleased to hear that you found your renewal quick and straightforward. We aim to make the renewal process as fast and hassle-free as possible, so it's great to know we delivered that experience.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Mobilers Insurance
Reply from Mobilers
Thank you so much for taking the time to share your feedback. We’re really happy to hear that you had a great experience with our communication and customer service.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Mobilers Insurance
Reply from Mobilers
Thank you for your lovely feedback! We’re delighted to hear you had a great experience.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Mobilers Insurance
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