The Mitrade Co. exercised some common sense I guess to help secure my account. It’s sad that 1 massive online conglomerate does not care about these matters, but only in ongoing advertising target... See more
Company replied
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Review summary
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What people talk about most
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The customer support team responded very quickly and professionally. They stayed patient, explained the process clearly, and followed up until the issue was resolved. I really appreciate how fast they... See more
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Experience after 24 hours has been positive. Depositing funds was instant via PayID. The trading platform itself is really good and responsive. First time trading CFD's but seems to have everything yo... See more
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I have issue with deposit method.And customer service staff have helped me a lot.And answer my question with patience and passion. The css' name called Naiyarah. Sure will be the best css you'll ever... See more
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Company details
About Mitrade
Written by the company
About Mitrade Group
Mitrade Group is an international financial technology company that delivers online trading services through its regulated entities across several major financial jurisdictions. Collectively, the Group is dedicated to providing traders around the world with a secure, transparent, and intuitive trading environment supported by modern technology and strong regulatory oversight.
The Group’s licensed entities include:
- Mitrade Global Pty Ltd, authorised and regulated by the Australian Securities and Investments Commission (ASIC) – AFSL 398528
- Mitrade Holding Limited, regulated by the Cayman Islands Monetary Authority (CIMA) – Licence 1612446
- Mitrade International Ltd, regulated by the Financial Services Commission (FSC Mauritius) – Licence GB20025791
- Mitrade Europe Ltd, regulated by the Cyprus Securities and Exchange Commission (CySEC) – Licence 443/23
- Mitrade Markets Pty Ltd, authorised and regulated by the Financial Sector Conduct Authority (FSCA South Africa) – FSP 61253
Across these entities, Mitrade Group provides access to a proprietary trading platform that offers a wide selection of Contracts for Difference (CFDs) on foreign exchange, commodities, indices, shares, exchange-traded funds (ETFs), and cryptocurrencies. The Group’s mission is to simplify online trading by combining user-friendly design, competitive trading conditions, and a consistent focus on compliance and client protection.
By integrating technology and transparency, Mitrade Group aims to empower traders of all backgrounds to participate confidently in global financial markets and to make informed decisions in a regulated environment.
Contact info
Level 11, 350 Collins Street, , VIC 3000, Melbourne, Australia
- +61 03 9606 0033
- cs@mitrade.com
- www.mitrade.com
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Awful platform and service
Deposits go in immediately, however withdrawals take up to three business days.
If you trade above your initial deceleration they put a stop on your account without any warning and it takes 2-3 business days to resolve. During that time thousands of dollars are lost.
22 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Worst trading app
17 July 2026
Reply from Mitrade
Dear user, thank you for reaching out! Your feedback caught our attention, and we want to assist you further. Please do share more details with us through live chat or email at cs@mitrade.com. We genuinely care about your experience and want to ensure we address your concerns properly. Looking forward to hearing from you soon. Thank you.
Amazing I love the good communication…
Amazing I love the good communication thank you some
16 July 2026
Reply from Mitrade
Dear client, we're delighted to know you're enjoying Mitrade's app. Mitrade strives to provide better trading experience for our clients, and your positive feedback motivates us to keep improving. If you have any questions, please contact us via live chat or email us at cs@mitrade.com. Your positive experience is our priority. Happy trading!
Reply from Mitrade
Dear client, we're delighted to know you're enjoying Mitrade's app. Mitrade strives to provide better trading experience for our clients, and your positive feedback motivates us to keep improving. If you have any questions, please contact us via live chat or email us at cs@mitrade.com. Your positive experience is our priority. Happy trading!
Very straightforward application…
Very straightforward application process and heaps of information
14 July 2026
Reply from Mitrade
Dear client, we're delighted to know you're enjoying Mitrade's app. Mitrade strives to provide better trading experience for our clients, and your positive feedback motivates us to keep improving. If you have any questions, please contact us via live chat or email us at cs@mitrade.com. Your positive experience is our priority. Happy trading!
Reply from Mitrade
Dear user, thank you for reaching out! Your feedback caught our attention, and we want to assist you further. Please do share more details with us through live chat or email at cs@mitrade.com. We genuinely care about your experience and want to ensure we address your concerns properly. Looking forward to hearing from you soon. Thank you.
Very Good broker for Good traders
Very Good broker for Good traders. Personally i like it alot very helpful setups. Great costomer service. I had no issues in 5 years. If the leverege on bitcoin and etheruem goes too 20x instead of 2x that would help alot if not at least make it 5 or 10x that helps alot for day trade. Thanks
11 July 2026
Unprompted review
Reply from Mitrade
Dear client, we're delighted to know you're enjoying Mitrade's app. Mitrade strives to provide better trading experience for our clients, and your positive feedback motivates us to keep improving. If you have any questions, please contact us via live chat or email us at cs@mitrade.com. Your positive experience is our priority. Happy trading!
i love how helpful the team are here i…
i love how helpful the team are here i upgraded to pro account in no time. thanks guys
9 July 2026
Reply from Mitrade
Dear client, we're delighted to know you're enjoying Mitrade's app. Mitrade strives to provide better trading experience for our clients, and your positive feedback motivates us to keep improving. If you have any questions, please contact us via live chat or email us at cs@mitrade.com. Your positive experience is our priority. Happy trading!
Reply from Mitrade
Dear user, thank you for your feedback. Unfortunately, we do not understand your enquiry. To assist you further with your inquiry, please don't hesitate to contact us via live chat or email at cs@mitrade.com. Thank you!
very fast respond
8 July 2026
Reply from Mitrade
Dear client, we're delighted to know you're enjoying Mitrade's app. Mitrade strives to provide better trading experience for our clients, and your positive feedback motivates us to keep improving. If you have any questions, please contact us via live chat or email us at cs@mitrade.com. Your positive experience is our priority. Happy trading!
Ggofuture marketing colony
3 July 2026
Reply from Mitrade
Dear user, thank you for your feedback. Unfortunately, we do not understand your enquiry. To assist you further with your inquiry, please don't hesitate to contact us via live chat or email at cs@mitrade.com. Thank you!
Co-pilot very very very nice service🫡
6 July 2026
Reply from Mitrade
Dear client, we're delighted to know you're enjoying Mitrade's app. Mitrade strives to provide better trading experience for our clients, and your positive feedback motivates us to keep improving. If you have any questions, please contact us via live chat or email us at cs@mitrade.com. Your positive experience is our priority. Happy trading!
Reply from Mitrade
Dear client, we're delighted to know you're enjoying Mitrade's app. Mitrade strives to provide better trading experience for our clients, and your positive feedback motivates us to keep improving. If you have any questions, please contact us via live chat or email us at cs@mitrade.com. Your positive experience is our priority. Happy trading!
DEPOSIT MONEY ONE TIME
6 July 2026
Reply from Mitrade
Dear user, thank you for your feedback. Unfortunately, we do not understand your enquiry. To assist you further with your inquiry, please don't hesitate to contact us via live chat or email at cs@mitrade.com. Thank you!
Reply from Mitrade
Dear client, we're delighted to know you're enjoying Mitrade's app. Mitrade strives to provide better trading experience for our clients, and your positive feedback motivates us to keep improving. If you have any questions, please contact us via live chat or email us at cs@mitrade.com. Your positive experience is our priority. Happy trading!
The Mitrade platform is easy to use than other platform
The platform is shown so clearly, fast, it is easy to set up in a short time and calculated out in a real dollars. the only thing that it was closed my positions by itself few times while Im down lucky that was in my Demo. hope that will not happen in live.
4 July 2026
Reply from Mitrade
Dear client, we're delighted to know you're enjoying Mitrade's app. Mitrade strives to provide better trading experience for our clients, and your positive feedback motivates us to keep improving. If you have any questions, please contact us via live chat or email us at cs@mitrade.com. Your positive experience is our priority. Happy trading!
Reply from Mitrade
Dear client, we're delighted to know you're enjoying Mitrade's app. Mitrade strives to provide better trading experience for our clients, and your positive feedback motivates us to keep improving. If you have any questions, please contact us via live chat or email us at cs@mitrade.com. Your positive experience is our priority. Happy trading!
Very good too
3 July 2026
Reply from Mitrade
Dear client, we're delighted to know you're enjoying Mitrade's app. Mitrade strives to provide better trading experience for our clients, and your positive feedback motivates us to keep improving. If you have any questions, please contact us via live chat or email us at cs@mitrade.com. Your positive experience is our priority. Happy trading!
Good quick service is paramount and I…
Good quick service is paramount and I found that through assistance. Really good. Ty 😊
3 July 2026
Reply from Mitrade
Dear client, we're delighted to know you're enjoying Mitrade's app. Mitrade strives to provide better trading experience for our clients, and your positive feedback motivates us to keep improving. If you have any questions, please contact us via live chat or email us at cs@mitrade.com. Your positive experience is our priority. Happy trading!
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