I am a long returning client looking to resume trading. When I tried funding my accounts I was told to consult an assistant as the accounts may have been put on hold. Using the live chats with Sophia... See more
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Company details
About FP Markets
Written by the company
Products
We offer 10,000+ CFDs across seven asset classes, including Forex, Commodities, Shares, Indices, Digital Currencies, and more.
Pricing
We offer tight raw spreads from 0.0 pips on various instruments including CFDs on Gold, combined with fast execution and transparent trading costs.
Platforms & Tools
Global markets can be accessed through MetaTrader 4, MetaTrader 5, cTrader, and TradingView; all platforms are available on desktop, web, and mobile. Trading tools such as Traders Toolbox, Autochartist, Trading Central, as well as Economic Calendars and a Forex Calculator, are available via the Client Portal.
Education & Support
Extensive educational resources and daily expert market analysis keep our traders up to speed with market developments. We also have an award-winning Customer Support team available 24/7 in 40+ languages via live chat, email, or phone.
Payment methods
Our clients have access to a wide array of local and international payment providers, ensuring fast and secure account funding and withdrawals.
Regulated & award-winning
FP Markets is regulated and licensed across major global financial jurisdictions, ensuring compliance, transparency, and the highest standards of client fund protection. We are also an award-winning broker with 80+ industry awards to date.
Contact info
Level 5 Exchange House, 10 Bridge Street, 2000, Sydney, Australia
- +61 02 8252 6800
- support@fpmarkets.com
- fpmarkets.com
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good service
....
This is a terrible broker. I contacted support and asked them to reset my balance to zero, but they never did it.
Instead, they told me it would be handled within a day or two, and then they suspended my account for "risky trading." I have never seen a broker like this. They claim I am exploiting negative balance protection, even though they failed to zero out my account when I first asked!
good experience
I had an excellent experience with…
I had an excellent experience with Michael from FP Markets customer service. He was extremely helpful, professional, patient, and knowledgeable throughout the whole process. He took the time to understand my issue and guided me clearly step by step until everything was resolved.
What impressed me most was his friendly attitude and willingness to genuinely help rather than just give a quick response. The service was fast, clear, and professional.
A big thank you to Michael for the outstanding support. Customer service like this really makes a difference. Highly recommended!
Vistarecons assisted me with a…
Vistarecons assisted me with a difficult fund-related issue. Their communication was helpful, and I appreciated having someone guide me through the process.
support fast and friendly.
Quick and fast.
thanks for helpe
Chris on live chat helped with my query…
Chris on live chat helped with my query straight away and gave me the option to stay in live chat or have details emailed to me, I could not ask for a better broker and customer service team.
**Please Be Extremely Careful With This…
**Please Be Extremely Careful With This Broker**
For years, I experienced repeated margin calls, and now they have forcibly closed my account and sent me an email saying that I can no longer trade.
I complained that whenever I made significant profits, withdrawals were delayed, and that after allowing me to make profits for a couple of months, I would repeatedly end up facing a margin call.
They eventually closed my account.
**Traders, please be careful. In my experience, FP Markets is a broker that requires extreme caution. Do your own research and due diligence before depositing your money.**
I have been trading for 15 years, and based on my experience, I strongly believe this broker deserves serious caution.
My experience has been that they may allow clients to make reasonable profits for a period of time, but then the trading conditions can suddenly change, resulting in severe financial, mental, and physical stress. It can feel like a gambling-machine algorithm: once the losses start, they keep going until the account is eventually pushed toward a margin call.
What happened to me today was especially concerning. My positions could not be closed properly, and I was unable to modify my take-profit orders. When I contacted support, I was simply told that it was an internet connection problem.
What makes this even more frustrating is that I was simultaneously communicating with trading and FP Markets-related support, and I was still told that the problem was on my side.
They use sophisticated trading terminology to explain why certain things supposedly happen, but in my experience, these explanations do not match what actually happens during critical moments.
The most serious issue is execution. In trading, **one second can make a huge difference**. Yet I have experienced situations where I was told that they were “investigating” the issue and that I needed to wait—sometimes for several minutes. By then, the market can move dramatically and the damage is already done.
When I became angry and used strong language, instead of addressing the actual problem or apologizing for the trading failure, the conversation was dismissed as a matter of “abusive language.”
I am not writing this because I simply had a losing trade. I have been trading for 15 years, and I understand that losses are part of trading.
**My concern is the repeated problems with execution, closing positions, modifying TP orders, and the way support handles these critical situations.**
Please be extremely careful and do your own due diligence before depositing money with this broker. Do not assume that making profits for a few months means your experience will remain the same when market conditions become highly volatile.
**When your money is on the line, execution matters. And when a broker cannot reliably execute or close your trades at critical moments, that is a serious risk that every trader should understand.
They have even removed the live chat window. Traders, please be careful. And be especially careful when you make a large profit. Withdrawals can be delayed for a very long time. In my experience, I have never received a withdrawal while my account was still profitable. After a margin call, when only a small amount remained in the account, the withdrawal was processed. This has happened to me repeatedly over the years. Be careful, traders.
Harry is my BOI
Wonderful assistance from support team
Service goods
May use AI-assist with repliesRead more
Im strongly disappointed that fp…
Im strongly disappointed that fp markets is not a good platform. I only perfome 2-3 trades with lot size 1-1 and generate profit with equity 2100 and make profit in just 1 hour. After that market goes close once its open i lose almost all my money at the end they said you are doing abusive trading activity now i dont know which activity is abusive. Keep away from fpmarkets. They return my deposit but i will never recommend its a bad platform.
Reply from FP Markets
It was great fast and accurate response…
It was great fast and accurate response and he/she helped me
Really good experience for my first…
Really good experience for my first time with a very kind agent Harry 🙂in this broker.
It sounds good!
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