Mijndomein Reviews 

Years as a customer, but a costly surprise and an unresolved billing error

I’ve been a Mijndomein customer for a couple of years, but two experiences have made me lose confidence in them. I won’t be continuing after this billing year.

Unexpected yearly charge, no flexibility:

I cancelled two of my unused domains a week before its renewal date, which turned out to be too late under their one-month notice period. I wasn’t aware that missing that window would mean being billed a full year upfront, and I was charged € 339,83 for a service I no longer wanted. I asked customer service to cancel the invoice as a goodwill gesture, but they refused. I accept that I missed the deadline, but for a customer of several years, I’d expect at least some flexibility. It also wasn’t clear to me that renewals would be billed on a yearly basis.

I’ve since seen other reviews where support cancelled a renewal on request, so there seems to be some room for discretion. That made the refusal in my case feel inconsistent. I’m also looking into whether this kind of automatic yearly renewal is in line with Dutch consumer rules on tacit renewals (the so-called Wet Van Dam), and I’d encourage other customers to check this for themselves.

Double charge, still unresolved:

Separately, I was charged twice the amount of € 52,63 for one domain in the same billing period. As of writing, this hasn’t been resolved.

Verdict:

Customer loyalty seems to count for little here. Check the renewal and cancellation terms carefully and set a reminder well ahead of time (they capitalize on this mistake). If the double charge is corrected, I’ll update this review.

Horrible horrible company.

Horrid customer service. Always AI

Unnecessarily high incasso costs, when iv tried to explain to them what happened.

Would not recommend

Daniel helped me put my site live in a matter of minutes with the DNS settings. I totally recommend the support of mijndomein.nl help services!

Absolutely terrible UX.
Does not work to pay 7 euro as the size freezes and then they send you 40 euro extra costs.

Do yourself a favour and stay out of this terrible service.

Used to be a good company. I was with them since 2007. They just increased the package I was mostly forced to move last year by 64% with respect to the price in 2025. I contacted their customer service to say this is unacceptable behavior and their reply was "you were informed by an email before", basically no customer service.

Based on the price increase in the last years I do not recommend them.

Update, May 2026: original review was about renewal practices. It got worse.

Mijndomein is currently threatening me with a collection agency over a refund *they* agreed to pay *me*.

Here's how that works: I caught them violating the Wet van Dam on their renewal terms. After several support conversations, we figured out they owed me money. We agreed on a settlement. They issued a negative invoice and confirmed the refund – multiple times.

The refund never came. What did come was a surprise cancellation of a domain I never disputed – one paid up for another year. So now I'm out the domains *and* the money.

I filed a chargeback. Mastercard agreed with me. But rather than accept the outcome, Mijndomein invoiced me again – for the amount they had already agreed was mine – tacked in "administrative charges," and started sending collection threats.

Over what? All services are gone. They cancelled everything themselves. There is literally nothing left for them to provide or for me to owe.

There is nothing left to settle. There is nothing left to collect. And yet, here we are.

Now you know why registering a domain there is so cheap.

Super professional and fast resolution of my problem. Mijndomein's team is always helpful and this is the reason I work with them for years and I always recommend them to my clients.

Criminals. I’m a long time loyal customer, who bought different domains and packages. Already many many years. They extend after a year for maximum price, without any notice. When l wanted to cancel, a week before the renewal contract date, l still have to pay full price since it wasn’t 1 month before the extension of the 3d year. But a week before. Other companies are better. I’m moving soon when possible. Not customer friendly at all and you got punished as loyal customer. I don’t want to pay € 88 just for a domain name. If l wanted to downgrade l still have to pay a big fee for coming year. That is not the way how to treat loyal customers!

I was helped quickly and it solved my problem fast.

I had a question regarding the migration process, and Daniel responded very quickly. He handled everything efficiently and completed the task in no time. Great support and very fast service. Thank you, Daniel! 👍

I needed to move data between domains and set up new subdomains for my coffee bar in Den Haag. Matthijs at Mijndomein support made the process very smooth. He was patient with my questions and handled the technical migration perfectly. Highly recommend their support team!

Customer service is excellent, I'm not the best when it comes to technical details, but Daniel from the customer support was really quick to help me with some DNS setup.

Super snel contact & oplost !! Thanks Matthijs!

Very disappointing experience.
I never requested to renew these domains, yet I was invoiced for a service I did not renew or use. Invoice number: MD98079059.
Even though I submitted a cancellation request in advance, the invoice was not cancelled. I asked them to cancel the invoice, but instead of cancelling it, they continue to insist on payment. Penalty fees were also added for services I clearly chose not to renew.
Customer support has been unhelpful. I urgently request that this invoice be cancelled immediately.
This situation is extremely frustrating.

Here is a clearer, more professional version of your complaint that you can post as a review:

Very Disappointing Experience – Avoid This Company

I purchased a domain from this company, and suddenly the website went offline. When I tried to contact customer service, it took them days to respond, and their replies were extremely slow and unhelpful.

They kept asking me to provide my information again and again. After 9 days of waiting, they finally responded only to say that I was “violating their policies,” without giving a clear explanation or proper solution.

This experience has been very frustrating and unprofessional. I would not recommend dealing with this company.

Thiefs. I cancelled my domain 8.1.2026 and they charged me at 28 January for another year. I understand 1 month in advance and they should charge me for 1 month if I canceled domain not for a year! Stay away from them.
Edit: reanswer
It's not legal to charge clients for another year when they stop subscription before end of date. You breaking customers rules from NL and EU. You charge me for another 40€ that I didn't pay you illegal facture. So you purchase domein for another year even when you saw that I cancelled ot 3 weeks before first year was finish. It's you fault then and also Subscription can be cancelled any time no 1 time per year also I sent to you 4-5 email to cancel this facture and make new one for 1 Month cancellation time like recommend to do it your customer service in WhatsApp and didn't receive any answer but here under my bad review about you you answer?? Kinda funny

i'm very happy with the fast response and resolving my issue within minutes!