After 3 weeks of silence, was told they still hadn't received my item from their main warehouse. Had to go through PayPal for a cancel and refund. Awful communication from this awful company. Avoid.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I strongly urge people not to buy from this company. Delays to order with no ability to provide accurate updates on deliveries. No phone number, and request to cancel order ignored. Order placed... See more
Company replied
I found this site through BoardGamePrices in search of a low print board game expansion but noted it had a low Trustpilot score, I was hesitant to order because of this, but gave it a shot anyway. Ema... See more
Company replied
Absolute nightmare company to get hold of! A whole month after trying to get a reply from them (no phone number to call 🤷🏻♂️), my item still hadn’t arrived… Finally an email came through saying... See more
Company replied
Company details
Information provided by various external sources
Here at 365games.co.uk, we’ve been building this tight community of loyal customers for over 15 years. We have low prices on a selection of great video games, board and card games and collectables. We also have fast, reliable delivery, meaning you'll want to come back to us again and again! On top of all that, we also have a secure checkout, accepting payments from American Express, Visa, Mastercard and PayPal.
Contact info
XBITE HQ, Unit 1, Maison Court, Midland Way, Barlborough, S43 4GD, Chesterfield, United Kingdom
- 0844 414 5296
- contactus@365games.co.uk
- www.365games.co.uk
2.5
Poor
11k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gone downhill
I have used this site for years with no problems so im not sure if its been taken over as there are lots of recent reviews saying the same thing. I ordered a game for my son and paid for delivery within 2-3 days. Over a week later it still hadnt been shipped. Trying to communicate with 365 is a nightmare. They ignore all emails (even though it says theyll be in touch within 48hrs) after me constantly posting on their facebook and instagram i finally got a reply to say the game was delayed and would be sent out in the next 10 days! I asked to cancel it as i thought it would be here within 2-3 days as stated on the site. I wouldnt use them again
4 July 2024
Unprompted review
Reply from 365games.co.uk
Hi Gemma.
Thank you for your review.
I'm really sorry for the inconvenience surrounding your order!
I can assure you we don't ignore emails, we've just been extremely overwhelmed the last couple of months but good news is we're back on track and responding to emails within the usual 48 hours period.
I can see we did state before you purchased to allow up to 10 working days for dispatched which is why it hadn't shipped, this is due to the item being held in an overflow warehouse.
I can confirm this has been cancelled and refunded as requested.
Kind regards,
365Games
Incomplete Order with absolutely no response to my complaint
I ordered a figurine from this company on the 18th of July. The amount was debited from my account immediately. The package of 1 box arrived on Saturday 22nd of July. On opening it the figurine was missing her wings and staff. Without these the figurine doesn't look anything like the item I had paid for. I immediately took photos of the item and emailed 365Games customer service. After 8 days I have heard nothing from them. I have since sent another 3/4 emails urging them to contact me because I wanted to give this as a gift. I have NOT EVEN had 1 single response from them. I am bitterly disappointed and frustrated and would NEVER recommend or use this company again. I have been left with an item that I cannot use, and they have charged me a lot of money for a useless item. I would give a zero star rating if it existed.
20 July 2024
Unprompted review
Reply from 365games.co.uk
Hi Miriam.
Thanks for your recent review.
I'm really sorry that you've had some issues with your order.
I can see we did respond to your first few emails within 48 hours, we also sent proof of this as you said you hadn't received the replies.
We of course, accept that after the first couple of emails it did take us longer than normal to respond and we're so sorry for this! As mentioned in previous responses to reviews we've been extremely busy and struggled to keep within our usual 48 hour SLA.
Luckily this has now been resolved and we're responding as normal.
I can see the returns information have all been emailed, if you need further assistance please send us an email an someone from customer services will be in touch within 48 hours (working days only)
Kind regards,
365Games
Do not order from here scam company
Do not order from here they will not send out your order, but take your money no refund no way of contacting them there costumer service is not existing, complete joke!! It’s a scam company stay away!!!
22 July 2024
Unprompted review
Reply from 365games.co.uk
Hi Stacie.
Thank you for your review.
I'm really sorry that you've had a negative experience with us but I can confirm we are NOT a scam company.
I can see you emailed us on the Saturday and we didn't reply until the Wednesday morning, I am so sorry for this delay. As mentioned in our reply we've been extremely overwhelmed with emails recently and haven't been able to keep within our normal response times.
We appreciate this is frustrating for customers and apologies for the inconvenience this has caused.
I'm pleased to report everything is now back to normal and email response times are back to 48 hours.
I've had a look at your order and can see we state on the listing to allow 10-15 working days to dispatch, you can see this here: https://365games.co.uk/products/mario-vs-donkey-kong-nintendo-switch
I can confirm the order was cancelled and refunded as you requested.
Take care,
365Games
Avoid at all costs id say!
Been waiting for a week for my parcel - still hasn’t arrived and no response via email. Awful customer service. Now one very upset daughter
21 July 2024
Unprompted review
Reply from 365games.co.uk
Hi Kelsay.
Thank you for your review.
I'm sorry to hear you were unhappy with the service that you received, I can see the review you have left was less than 24 hours after you emailed us on a Saturday.
We do ask that customers allow up to 48 hours for a response (working days only) We appreciate it did take up 72 hours to respond and we're really sorry for this delay and the inconvenience it caused.
Looking at the item you ordered I can see the website does state before you order in bold, red writing at the top of the listing to allow 10-14 working days for this item to ship: https://365games.co.uk/products/disney-frozen-ii-7pcs-musical-instruments-set
Your order was placed on the 21st and shipped on the 29th which is the 5th working day, so I'm pleased it was shipped for you beforehand.
If you do have further feedback for our team please give them an email and they'll be happy to help.
Take care,
365games
Don't use
My boyfriend ordered me a controller for my birthday still not received it.
Not replied to email. No refund.
Don't order.
5 July 2024
Unprompted review
Reply from 365games.co.uk
Hi Casey.
Thank you for your review.
I'm sorry you're unhappy with your experience with us.
Where you have stated that you've not received a reply to your email, I can see this review was left after we had 4 emails with you back and forth that you have responded too - this was in regards to updating the shipping address.
We're really sorry that there was delay in the order, we ship orders ASAP but unfortunately, sometimes due to logistics orders can be delayed but for this we do express our deepest apologies.
I can see you emailed us for an update and we responded within 48 hours to confirm the order had shipped and send over the tracking details.
We hope you love the controller, it's personally my favourite coloured one we do :)
Kind regards,
365games.
diabolical
pretty much like others , made order no confirmation, no response to query
just opened a paypal dispute will order elsewhere, no doubt they will leave it until last minute to respond and refund , lesson learned
take heed people
17 July 2024
Unprompted review
Reply from 365games.co.uk
Hi.
Thank you for your review.
I'm sorry to heat that you've had issues ordering with us, I've requested further information from you so we can look into this.
I can confirm all customers have received responses but unfortunately, they were much later than normal.
This was due to us being extremely overwhelmed with emails but this has since been resolved and emails are now back within the usual 48 hours response time.
All the best,
365Games
good prices and a decent selection but…
good prices and a decent selection but just a nightmare to deal with, virtually zero communication or transparency. I'm currently waiting on returning an item and I only have a certain amount of days to do this but yet to receive any response to my request to do the return. They state I should receive a message within 48 hours but I'm yet to ever see this happen both previously and now. Considering the return has to be completed within a set time frame you would think they would be a bit quicker in getting me my returns number and providing me an address to send it back to!
Edit. It's been several more days waiting on a response to my return request and it still hasnt been answered. The only email i received was 'we can see on the tracking you have received your item if we can help with anything else just let us know'. They didnt even read my email regarding a return request and just assumed I was chasing delivery. I've now sent an official complaint stating they are in breach of my consumer rights and that I will have to go to the consumer ombudsman to gain a resolution. It's quite frankly pathetic.
23 July 2024
Unprompted review
Reply from 365games.co.uk
Hi.
Thank you for your review.
I'm really sorry the it took us longer to respond to your emails regarding your order, we've been extremely overwhelmed with emails recently and haven't been able to keep within our normal response times.
We appreciate this is frustrating for customers and apologies for the inconvenience this has caused.
I'm pleased to report everything is now back to normal and email response times are back to 48 hours.
If you're still having issues with your return please send over an email to contactus@365games.co.uk and we will get this resolved for you.
Many thanks
365Games
Long delays, lack of communication
Waiting over a week and the item is saying not dispatched, they were a birthday present for this weekend and now it doesn’t look like to arrive. Will update if they arrive, emailed and get very little back in response if anything
25 July 2024
Unprompted review
Reply from 365games.co.uk
Hi Dani.
Thank you for your recent review.
I'm really sorry to hear this and that your order hasn't been shipped!
I've requested further order information from you via this platform so we can look into what's happened and get this resolved for you.
Kind regards,
365Games
Far from perfect
First, my order has been canceled.
Second, after more than 20 days i have NO REFUND.
I've tried to contact them but there's no any reply.
Edit:
After another few days I finally recived a refund.
24 July 2024
Unprompted review
Reply from 365games.co.uk
Hi Kamil.
Thank you for your review.
Just to confirm we are not a scam company, this is false.
I'm so sorry there was a delay on your refund and for the inconvenience caused. When you requested the refund it was processed through our system but unfortunately due to a system issue didn't link up with your bank.
As soon as you made us aware of this we pushed the refund through manually the same day and emailed you over proof of this.
I appreciate this was frustrating having to wait for your funds and we're truly sorry for this but glad this has now been resolved.
Kind regards,
365Games
Poor customer service
Placed an order no news of dispatch, contacted company via email and Facebook messenger no reply will be contacting PayPal soon for refund
19 July 2024
Unprompted review
Reply from 365games.co.uk
Hi Danny.
Thank you for your review.
I'm really sorry the it took us longer to respond to your emails regarding your order, we've been extremely overwhelmed with emails recently and haven't been able to keep within our normal response times.
We appreciate this is frustrating for customers and apologies for the inconvenience this has caused.
I'm pleased to report everything is now back to normal and email response times are back to 48 hours.
Regarding your order I can see that we state at the top of the listing in bold, red writing before you order to allow 5-7 working days for shipping, you can see this here: https://365games.co.uk/products/deluxe-ariel-figurine
Your order was placed on the 20th of July and shipped on the 25th of July so I'm pleased to see it was dispatched on time.
Once again we're sorry for the delay in responding to your email and hope one day you'll give us another chance :)
Take care,
365Games
Disney Deluxe Figurines
Order two Disney Deluxe Figurines Ariel & Belle on two different occasions. Arrived quite quickly and in good condition. Thank you
22 July 2024
Unprompted review
Reply from 365games.co.uk
Hi Lorraine.
Thank you for your review.
Thank you so much for taking time out of your day to leave us a review, we really do appreciate this.
I'm so pleased your order arrived in good condition and on time!
We look forward to hearing from you again in the future.
All the best,
365Games
Non-existent communication/support
I ordered two items two weeks ago. One was shipped on the same day, but for the other one, I haven’t received any update. The status has been “preparing for shipment” since July 9th.
I have sent them two emails (the first one five days ago) and left a comment on Instagram. These have all been ignored.
I still do not know if I’m going to receive my second item or if I need to buy it somewhere else. Getting an update from them seems to be impossible. Hopefully, somebody replies before it goes out of stock everywhere.
9 July 2024
Unprompted review
Reply from 365games.co.uk
Hi.
Thank you for your review.
I'm really sorry the it took us longer to respond to your emails regarding your order, we've been extremely overwhelmed with emails recently and haven't been able to keep within our normal response times.
We appreciate this is frustrating for customers and apologies for the inconvenience this has caused.
I'm pleased to report everything is now back to normal and email response times are back to 48 hours.
I'm glad that your first item was shipped the same day and delivered on time :)
I'm terribly sorry that there was a delay on your second item, it was coming from an overflow warehouse and due to logistics had a delay on this. Of course, as requested we cancelled and refunded the item right away.
I did report the cancellation was caused due to the delay to the warehouse manager and they're currently looking into ways to prevent any delays from happening again.
Take care,
365Games
Order was cancelled due to misprice
Order was cancelled due to misprice. No refund after a month so had to raise PayPal problem. Would not use again
15 June 2024
Unprompted review
Reply from 365games.co.uk
Hi Mike.
Thank you for your review.
I'm really sorry that we had to cancel your order.
We experienced a technical error with pricing, which showed the wrong prices against our products. This meant some customers were able to ‘purchase’ items at a cost we couldn’t make or buy the product for to resell as the prices were so hugely incorrect.
As soon as we were made aware of this a full refund was processed for any customers effected.
We had no reports on delay in refunds - I've requested further information from you via Trustpilot so we can look into this.
Kind regards,
365games
Placed an order on 13th July and paid…
Placed an order on 13th July and paid for 2-3 days shipping. Tried emailing after 5 days of not receiving any email of the item being dispatched. No answer. This is my last resort of getting any correspondence back.
13 July 2024
Unprompted review
Reply from 365games.co.uk
Hi.
Thank you for your review.
I'm really sorry the it took us longer to respond to your emails regarding your order, we've been extremely overwhelmed with emails recently and haven't been able to keep within our normal response times.
We appreciate this is frustrating for customers and apologies for the inconvenience this has caused.
I'm pleased to report everything is now back to normal and email response times are back to 48 hours.
I'm really sorry to hear your order hasn't been dispatched, some items take longer to dispatch but we always clearly state this in the listing.
Please send us an email to contactus@365games.co.uk and someone will be happy to look into this for you.
Kind regards,
365Games
Avoid this company
Took money for the order, they then cancelled the order, and didn't refund the full amount, still waiting around 3 weeks later for the rest of the refund.
2 July 2024
Unprompted review
Reply from 365games.co.uk
Hi Nathan.
Thanks for your review.
I'm really sorry that we had a stock issue with your order and had to cancel the order, we appreciate how frustrating this will have been and we're so sorry for the inconvenience caused.
In regards to the postage fees being refunded, we have a 2 step refund process as generally shipping isn't refunded unless there's a full cancellation so it needs doing in 2 steps.
This was totally our fault that it wasn't processed and as soon as you made us aware of this we processed a refund on the shipping cost.
I hope this explains for you.
Kind regards,
365Games
Terrible
Second time ordering the same item, both times never received. Email response is days inbetween and no idea of where or what to do with my item. Don’t bother ordering unless you want your item to never turn up and have sporadic emails to discuss the issue!!
15 July 2024
Unprompted review
Reply from 365games.co.uk
Hi Cathers.
Thank you for your review.
On both your items you gave us a delivery address to ship too, once the order was shipped you then emailed Evri to divert this to another address - unfortunately, as the address wasn't valid it caused issues within the system and the orders got lost.
As a gesture of goodwill as soon as you made us aware of this a full refund on the order was processed for you.
I'm sorry that you're unhappy with the service but I'm afraid there was nothing further we could have done.
Kind regards,
365Games
Takes your money, ignores all emails and sends no items
Looking at the last few days reviews from other customers on here I can clearly see I'm not the only one with this issue... Purchased two items from their website last week and have received no dispatch email and have sent a number of emails to their "customer service" team and all emails have been ignored, totally unacceptable to treat customers this way. Take our money, don't send the items and then completely ignore us.
DO NOT USE!! Will get refund through bank and recommend to all gaming communities I'm apart of on social media to avoid using at all costs!!
13 July 2024
Unprompted review
Reply from 365games.co.uk
Hi.
Thank you for your recent review.
I can assure you that we did not ignore your emails, as mentioned on other responses we had an extremely busy period where we were totally overwhelmed and unfortunately, emails were responded to in a longer time frame than normal - we appreciate this was frustrating for customers and resulted in a lot of negative reviews but we did try our best working overtime to get back to everyone ASAP.
I'm pleased to report everything is now back to normal and email response times are back to 48 hours.
In regards to your order, we do state on the listing to allow additional working days for your order to ship - this is due to your items being held in an overflow warehouse.
Your order was due to ship on the 29th however, I can see it was shipped earlier on the 23rd for you and you now have the order.
All the best,
365Games
I have been waiting over week for my…
I have been waiting over week for my order. They have taken payment but I have received no confirmation email or a response when I have queried it. Bit worried I won't receive my items. I may have to attempt to get a refund elsewhere.
9 July 2024
Unprompted review
Reply from 365games.co.uk
Hi.
Thank you for your review.
I'm really sorry the it took us longer to respond to your emails regarding your order, we've been extremely overwhelmed with emails recently and haven't been able to keep within our normal response times.
We appreciate this is frustrating for customers and apologies for the inconvenience this has caused.
I'm pleased to report everything is now back to normal and email response times are back to 48 hours.
I can confirm we do state clearly on the listing to allow up to 15 working days for dispatch, this is why the item wasn't shipped yet.
Unfortunately, as we received a chargeback the order was cancelled and refunded for you.
You should now have received the funds.
Many thanks
365Games
WARNING!!!!!
WARNING!!!!!
I brought a disney item no response nothing.
DO NOT BUY
Worst buying experience ever
17 July 2024
Unprompted review
I ordered an item on the 10th paid but…
I ordered an item on the 10th paid but not sent, emails ignored and contacted on social media to be ignored but they can post daily!
Item has arrived, well packaged, just need to be better in their customer service side with communication
10 July 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.