In fairness they put my two daughters on the policy who are learner drivers without a load of paperwork. It is expensive though and they only get to practice on weekends if they aren’t working as they... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had to call 123.ie Insurance after making a mistake renewing my elderly Fathers Insurance online. I got speaking to an agent, his name was either Dean or Dane(sorry I didn't catch it). All I ca... See more
Company replied
Great price, easy and quick setup of the first policy, staff very friendly and helpful in changing policy details when I upgraded my car (I even got a refund from the original policy) Sincerely recom... See more
Company replied
To be honest it's nice to talk to a human,not a computer generated voice.The people I spoke to on 123.ie were very courteous, polite and professional. It was much appreciated and I would definitely co... See more
Company replied
Company details
- Insurance company
- Car and Motor Insurance Agency
- Health insurance agency
- Home Insurance Agency
- Personal Insurance Company
- Travel Insurance Company
Written by the company
123.ie launched in 2002 as the first company in Ireland offering insurance online. We've grown to become a one-stop-shop for all your insurance needs, offering Home, Car, New Driver, Travel, Health and Life Insurance cover. And, at 123.ie, we’re always trying for better - from improving our website, our products and services, trying to better our customer service, trying to better the insurance category! We don’t always get it right but that doesn’t stop us from striving for better. Customers love our offer of up to 20% off new car insurance policies online but they also tell us they really like our friendly staff, the ease of buying online with us and how nice our Rewards program is too.
Contact info
123.ie Money Ltd., Intact House, Dundrum Town Centre, Sandyford Rd, Dundrum, Dublin 16, Dublin , Ireland
- (01) 524 6000
- info@123.ie
- www.123.ie
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Just a easy deal 🤝
2 September 2026
A truly user friendly website which…
A truly user friendly website which contains all of the information to enable clients to make informed decisions and execute the process in a timely way. In relation to motor policies the almost instantaneous return of not only the documents but the Cert is 5 star service in and of itself
28 July 2026
Reward loyalty
My premium increased . So I left . Why not reward loyalty instead of punishing it 🧐😩
25 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent place for Car Insurance a lot…
Excellent place for Car Insurance a lot cheaper than others. Very easy website to use and you can see and reprint any of your documents anytime.
15 May 2026
Reply from 123.ie
Hi Shane, thank you for the feedback,. We are delighted to hear you are happy with our service. -CB
Trouble getting claim settled
Have had trouble getting a settlement from 123 for my car being vandalised outside my home.almost 2 months this is going on.i put up a review and customer service gets back to me and i dared to hope it was coming to an end.after explaining my situation again i was getting passed to claims so they could try help get my claim sorted.after my call was disconnected i rang back and discovered that i was now going to receive less than their original offer as excesses and other fees started to come out of the low ball settlement i was offered.avoid the stress and headache as my experience has been nothing but stress and hassle.still taking monthly payments out of my account despite having no car to drive.
13 July 2026
Unprompted review
Reply from 123.ie
Hi Keith, Thank you for taking the time you provide your feedback. I am sorry to hear this was your experience. I would be happy to give you a call to discuss and investigate this further. If you would like me to arrange this please pop us an email to Info@123.ie with your details. -CB
Do not in fact ‘reward loyalty’ as they…
Do not in fact ‘reward loyalty’ as they claim.
Got a renewal email for €480 went onto website and filled in details again got quote for €320.
30 August 2026
Unprompted review
Reply from 123.ie
Thank you for taking the time to provide your feedback. If you would like to discuss this further please pop us an email to info@123.ie with your details and I can arrange a call to discuss this. -CB
Quick and easy to deal with .
Quick and easy to deal with .
Had reason to phone later staff pleasant and helpful
14 November 2025
Reply from 123.ie
Hi Sinead, thank you for taking the time to provide your feedback. -CB
Disappointed with house insurance quote…
Disappointed with house insurance quote considering I already have car & travel insurance policies with you. €129 dearer than renewal quote from company I am with
24 August 2026
Reply from 123.ie
Hi Rosie, thank you for taking the time to provide your feedback. We do offer the best price available to us at the time. If you would like to discuss this further, please pop us an email to Info@123.ie with your details. -CB
Reply from 123.ie
Hi Derek, thank you for your feedback. Great to hear this. -CB
Reply from 123.ie
Morning, thank you for taking the time to provide your feedback. -CB
Great customers service
Great customers service. And also great value car insurance. No problems adding people later to my car policy.
19 August 2026
Reply from 123.ie
Hi Tom, thank you for your feedback! We are so pleased to hear you had a great experience with our customer service and found our car insurance to be great value. -CB
The price and the service were…
The price and the service were excellent even after changing my car mid term.
18 August 2026
Reply from 123.ie
We're so pleased to hear that you found both our pricing and service to be excellent, even with your car change. Thank you for your feedback. -CB
Very helpful staff member and answered…
Very helpful staff member and answered all queries
21 August 2026
Unprompted review
Reply from 123.ie
Morning, We're happy to hear our staff provided helpful assistance and answered all your questions. Thank you for your kind words. -CB
my insurance went up 50% since last…
my insurance went up 50% since last year and its very hard to not use the word "scam"in relation to insurance in general
14 August 2026
Reply from 123.ie
Hi Caitleen, thank you for taking the time to provide your feedback. I am sorry to hear you are unhappy with the price of your renewal. If you would like a callback to discuss this further, please pop us an email to Info@123.ie and I can arrange this for you.-CB
I really like the response to my phone call 🤙
I get very quick and easy information and would like to say thank you to the people who are so patient with dealing with me
18 August 2026
Unprompted review
Reply from 123.ie
Great to hear this Caroline, thank you for taking the time to provide your feedback. -CB
I had a very good experience with…
I had a very good experience with 123.ie. The service was professional, helpful and straightforward. The staff were friendly and made the process easy to understand. I was also happy with the price and the overall service I received. I would be happy to recommend 123.ie to others looking for insurance.
15 August 2026
Reply from 123.ie
Hi Ali, thank you for taking the time to provide your feedback. We are delighted to hear you are happy with our service. -CB
Very easy to deal with and to get a…
Very easy to deal with and to get a free cup of coffee on your birthday it's the little things
Thank you 123.ie
13 August 2026
Reply from 123.ie
Hi Paul, thank you for your feedback. Glad to hear you enjoyed your birthday treat. -CB
Reply from 123.ie
Great to hear you are happy with our service Sean, thank you for your feedback. -CB
Thank you for good price...
11 August 2026
Reply from 123.ie
Glad to hear you are happy with your price Larisa. -CB
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