Whirlpool Reviews 

I bought a cook top online from Whirpool. When I placed the order, they advertised free delivery and free haul-away. The merchandise was delivered on 10/1 while I was away. I called them on 1/12 when I came back because I was pissed that the appliance was not installed Then I opened the box and I realized that they had sent me a defective cook top. I notified the company, and I was told that they need to send someone to my house to confirm that the cook top was damaged before they could do anything. I was given a two weeks appointment. They were buying time. When the technician arrived to my house, he inspect the box as the cook top was not unpacked. He immediately saw that the glass was broken.He told me that could be repaired. I told him this is a brand-new cook top it has to be replaced not repaired. He wrote down that I refused the service.
I contacted Whirlpool they told me I refused repair of the cook top, the only way they could take it back is to charge me a restocking fee of 20% which is $500. What pissed me i paid $ 2500 and I found out that the same cook top was being sold for $1300
Every company you bought from would exchange the item if defective not Whirlpool. I called the credit card company the matter is being disputed. Till now the box is left in my house. I wrote two letters to the Corporate office, it's been more than a week no word from them

This review is to let customers be aware of when you want to request a physical copy of a whirlpool dishwasher document. I called 1-866-698-2598 transferred twice/apparently both connections could not help me. Went to chat correspond with lequita in Tennessee on Dec 26th. Told her I wanted a copy of the user instructions manual mailed to me. Didn't get anywhere from her either.
Save the best part for last, when I was doing a research for a user guide,there was a paragraph that stated you can request for a physical copy of the user manual or cycle guide and they will mail it to you. The problem is you have to find that person or phone number.
Makes you wonder is it the same for anything else you want from Whirlpool???

Pretty terrible experience.
I bought an induction hob and it shattered. They claimed it was my fault.
I bought a new one.
It shattered when i was cooking soup.
They insisted it's my fault "it could not be their fault"
I agreed to repair it at my cost.
It shattered again. Of course, it could not be Whirlpool's fault. Maybe it was the fitting - Their engineer! ... but it's still my fault.
So, after being a loyal customer, I will replace it with another brand. Enough.