Started off hopeful - Radio Silence!
Started off hopeful, designs looked good, prices were in the right area. So, bit the bullet and placed an order. Pleasantly surprised with a very fast delivery.
Came to start fitting to my son’s room. I ordered numerous 2 metre sections and 4 internal corners. I decided to start with the 4 internal corners. Pulled them out of the packaging. Only the internal corners I pulled out were external corners. Went in search of the internals corners and I was pleased when I found all of the pieces. Started in each corner bonding the coving to the wall. Then decided straight bits would be next. Slid the 1st straight bit out of the packaging, stuck it to the wall against one of the corners. Carried on with this pattern until I got to the last straight piece in the packaging. Lo and behold, 2 complete straight pieces missing from my order and a huge gap on my wall. Took photos of everything, sent an email on the same day. Radio silence! Emailed 2 days later! Radio Silence! They have what’s app listed on the website. Sent a What’s app. Radio Silence! Negative comment added to the Facebook advert, first thing the next day I get a response on what’s app and a phone call. By now though it’s Thursday. Told they take a photo of every order before it leaves, so they will check the photos and arrange delivery of the missing items, however they won’t arrive until Monday. That’s fine I said, just happy it’s going to be sorted. I forwarded my photos including photos of external corners I didn’t order, which I wouldn’t have if my order was correct. Anyway, Radio Silence! Monday, no delivery or communication, so I what’s app’s again. Radio Silence! What’s app’d again the next day! Radio Silence! Now I’m
Going to contact the bank because my only option is to rip it all off the walls, order from a different company and start all over again. Terrible company, for something that just shouldn’t be terrible. I’m also going to send an invoice for my time as I’ve spent numerous hours bonding to the wall, finishing all the pieces on the wall, now I’m going to spend countless hours pulling it back off the wall and replacing it.