Quality product slightly expensive but if it does what is says it will worth the money . Easy to apply and instructions clear . Still waiting for the cedar cladding to turn silverfish is starting to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I came across Russwood from an article in the Sunday times and got in touch as we were looking at wood cladding options. I was very interested in the SiOO:X treatment. They sent some samples and hel... See more
Company replied
Great customer care . Nothing too much trouble Excellent product and was delivered on the week that I proposed 2 months prior Ground level all floored - looking now at doing the stairs!
Company replied
First and foremost the service was excellent. For me it all starts with the people and Molly was marvellous. Helpful efficient, polite and informative. In addition to the excellent people the... See more
Company replied
Company details
- #9 of 35 best companies in Wood Supplier
- #15 of 88 best companies in Flooring Shop
- #14 of 69 best companies in Timber merchant
- #29 of 116 best companies in Manufacturer
- #7 of 38 best companies in Wood and laminate flooring supplier
About Russwood
Written by the company
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
View Cladding View Flooring View Decking View Interior Cladding Shop Accessories View Case Studies
Contact info
Station Sawmill, PH20 1AR, Newtonmore, United Kingdom
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4.9
Excellent
301 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Russwood
Hi Martin, thank you for the kind words, really appreciated. Hope to work with you again soon.
Easy to deal with
5 August 2026
Reply from Russwood
Hi Eric, thank you for taking the time to leave a review. Really glad you had a positive experience with us!
Great Fast communication
Great Fast communication. Thea was very helpful in encouraging us to take our time to look at many samples till we found the right one. The rest of the team were fantastic as well.
20 July 2026
Reply from Russwood
Hi John, thank you for the lovely review. We'll make sure to pass your kind words on to Thea and the rest of the team. Getting the right product for your space is so important, we're really glad you took the time to find the perfect match. We hope you love it for years to come!
Great advice, communication and product
Provided advice about the product I needed for my particular job, and ordered this for me and delivered it promptly once received.
Great service and good prices.
15 July 2026
Reply from Russwood
Hi Keith, thank you for the great review. Really pleased we could point you in the right direction and get everything delivered promptly. We're always here if you need anything else.
Quality finish, on time delivery
Our beautiful wooden floors are easy to care for, and work well with underfloor heating. Good variety of sizes to suit different layouts.
18 December 2025
Reply from Russwood
Hi, thank you for your review. Really glad they're working well with your underfloor heating and that you found the perfect size for your space. Don't hesitate to get in touch if you need anything.
Brilliant company to deal with quick…
Brilliant company to deal with quick and efficient.
17 August 2026
Reply from Russwood
Hi Alastair, thank you for the kind words, really appreciated. Hope to work with you again soon.
Great customer care
Great customer care . Nothing too much trouble Excellent product and was delivered on the week that I proposed 2 months prior Ground level all floored - looking now at doing the stairs!
17 August 2026
Reply from Russwood
Hi Tony, thank you for the great review. Really glad we could deliver on time and that the ground floor is looking great. When you're ready for the stairs, you know where we are!
Si00x wood treatment
Quality product slightly expensive but if it does what is says it will worth the money . Easy to apply and instructions clear . Still waiting for the cedar cladding to turn silverfish is starting to look great .
Delivery process was well informed and arrived to the informed schedule
15 August 2026
Reply from Russwood
Hi Wayne, thank you for taking the time to leave a review. Really glad to hear the application process was straightforward and that delivery ran smoothly.
The cedar will be worth the wait! It looks stunning once it silvers off. Hope you enjoy it for years to come.
I recently purchased from Russwood and…
I recently purchased from Russwood and was extremely impressed with the experience. Prices were highly competitive, and communication throughout was prompt and professional. Delivery had a long lead time but I was made aware of this when ordering , which made the whole transaction smooth and hassle-free. I would definitely recommend them and will happily use them again.
28 April 2026
Reply from Russwood
Hi Dan, thank you for the brilliant review. Really pleased the whole experience felt smooth and that being upfront about lead times made a difference. We look forward to working with you again.
DIY Residential
Online and on-phone service was great. Really helpful, polite and engaging. Product was a bit delayed due n delivery but only a couple of weeks. Good product but lengths were a bit short on one order. That’s the lengths not the total amount. Some boards weren’t quite up to scratch in my opinion. Overall the products were great. Really happy with them. Price was a challenge and I’ll maybe consider other options more when coming to next bit of work
11 August 2026
Reply from Russwood
Hi Graeme, thank you for taking the time to leave a review. Really glad to hear you had a positive experience with the team and are happy with the products overall.
Natural timber does vary and all of our stock is hand graded to ensure it meets the highest standards. Please don't hesitate to get in touch before your next project, we'll always do our best to help. Hope to work with you again.
Reply from Russwood
Thank you! really glad to hear it. We look forward to helping again soon.
Very professional process from start to…
Very professional process from start to finish. Delivery driver very helpful .
11 July 2026
Reply from Russwood
Hi Barrie, thank you for taking time to leave a review! Really pleased the whole process ran smoothly and that our delivery driver was helpful. Hope to hear from you again soon.
First Class Product and Service
First and foremost the service was excellent. For me it all starts with the people and Molly was marvellous. Helpful efficient, polite and informative.
In addition to the excellent people the product is amazing! Solid oak flooring that looks beautiful!
I originally bought solid oak flooring from Russwood about 20 years ago and this still looks beautiful and I wanted to add this to other rooms in my home and the new wood is a beautiful as ever.
I would highly recommend Russwood - and I don't do this easily these days.
5 August 2026
Reply from Russwood
Thank you so much for such a wonderful review! We'll be sure to pass on your kind words to Molly, it's brilliant to hear she was so helpful and efficient in looking after you. It also means a great deal that you came back to us after 20 years and found the same quality and beauty in your new oak flooring as you did the first time round, that's exactly the lasting quality we aim for. Thank you for trusting us again with your home!
Russwood provided an excellent service…
Russwood provided an excellent service from start to finish. Their team was knowledgeable, friendly, and helpful on the phone, keeping me well informed about lead times and delivery. The delivery process was smooth and efficient, and the quality of the product was excellent. I would happily recommend Russwood to others.
8 June 2026
Reply from Russwood
We're really glad our team could keep you well informed on lead times and delivery, and that everything ran smoothly from start to finish. It's fantastic to hear the quality of the product lived up to expectations too. Thank you for recommending Russwood, we hope to welcome you back again in the future!
Knowledgeable, helpful and high quality
They are knowledgeable, helpful and supply high quality products. Knowing that cladding or flooring is being supplied by Russwood gives us, as professionals, peace of mind.
19 June 2026
Reply from Russwood
Hi David, thank you for taking the time to leave a review. We know how important it is to have suppliers you can count on, so that really means a lot. Looking forward to working with you again.
An excellent company
An excellent customer experience. I would recommend Russwood for their quality products, helpful advice, and overall great customer service.
16 July 2026
Reply from Russwood
Thank you so much for this lovely review. We're really glad to hear you had an excellent experience with us. Please don't hesitate to reach out if we can help with anything else in the future!
Very good, showroom worth the trip
Very good products. Outstanding showroom, info and welcome just by Newtonmore station: worth the trip. A visit to the Highland Folk Museum a mile away makes a great day of it.
1 August 2025
Reply from Russwood
Thank you so much for taking the time to leave a review. We're glad to hear you enjoyed your visit to our showroom, we're very proud of it, and it's always a pleasure to welcome visitors who've made the trip to Newtonmore. We'll pass your kind words on to the team.
And we couldn't agree more about the Highland Folk Museum, it's a wonderful spot and well worth combining with a visit to us. Thanks again, and we hope to see you back in the Highlands before long!
Reply from Russwood
Thank you for your feedback, and we're sorry to hear communication fell short of your expectations. We'd really like to understand what went wrong so we can put it right - we have no record of a message reaching us, so it's possible something slipped through. Please contact us directly at hello@russwood.co.uk and we'll respond as soon as we can. Thank you for taking the time to leave a review.
Very easy to deal with quick turnaround…
Very easy to deal with quick turnaround with materials
2 July 2026
Reply from Russwood
Hi Ellen, thank you so much for your review - it really means a lot to us! We are so pleased that you're happy with your materials and our service. Please don't hesitate to get back in touch if you need anything further.
Clear website information (technical…
Clear website information (technical and price). Delivered without fuss
22 May 2026
Reply from Russwood
Thank you for taking the time to leave us a 5 star review. Please reach out if there is anything else we can help with.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.