Looks good, but performance is disappointing I bought the Nitrox OR500 hoping for a solid electric scooter, but unfortunately it didn’t meet expectations. The range... See more
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It was easy to order and easy to receive. I chose the electric scooter that suited me best and that is exactly what I received. I am very happy with my purchase. When I received it, all I had t... See more
I appreciate Susanne at Ruller.no, she managed my issue regarding misunderstand of the sales price for DYU e-bike perfectly. I deleted the previous comment on Trustpilot. At the present, I would love... See more
Hi my husband send back his order of a scotter on the day that he went to collect in the post office, as I didn’t want it, and we have all of the tracking of delivery to the company, and was delivere... See more
Company replied
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Written by the company
Verdens kuleste elektriske kjøretøy må ha sin egen nettbutikk - må de ikke!?!! Via Ruller.no kan du kjøpe elektriske scootere og andre morsomme produkter til konkurrensekraftige priser. Dette ved at import kommer direkte fra produsenten og vi unngår fordyrende mellomledd. Her er din sjanse til å bli eier av verdens kuleste leker for barn i alle aldre, fra 8 til 99 år gammel;).). Ruller har eksistert siden 2005, da den ble startet i Sverige og er en av de nettbutikker som har eksistert lengst i det nordiske markedet. Foruten et stort utvalg av elektriske produkter, har vi et komplett utvalg av reservedeler til alle våre produkter. Vi håper at dette skaper en følelse av trygghet for våre kunder..
Contact info
Arbins gate 2, 0253, oslo, Norway
- 815 03 580
- info@ruller.no
- ruller.no
3.4
Average
1k reviews
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Reply from Ruller
Hi Maciej,
Thank you for your great review!
We’re glad to hear that your order arrived quickly and that you received it within just two days. We really appreciate you taking the time to share your experience and hope you’ll continue to be happy with your purchase.
👌👌👌👌👌👌👌👌👌👌
4 December 2025
Reply from Ruller
Hei Kjartan,
Takk for det fine omdømmet!
Kjekt å se at du er fornøyd – vi håper du fortsetter å være det også fremover.
Not a qualify I was looking for
Good packed but product is not high standard for the price
1 September 2025
Reply from Ruller
Hei,
Takk for at du tok deg tid til å legge igjen en tilbakemelding. Vi setter pris på at du nevner at produktet var godt pakket. Når det gjelder kvaliteten, er det selvfølgelig synd å høre at varen ikke levde opp til dine forventninger.
Hvis du føler at det er noen problem med produktet, så kan dere godt kontakte oss på info@ruller.no, så hjelper vi deg videre.
Takk!
It was easy to order and easy to…
It was easy to order and easy to receive. I chose the electric scooter that suited me best and that is exactly what I received. I am very happy with my purchase.
When I received it, all I had to do was assemble the handlebars, which came with screws and a regular screwdriver. I also had to pump up the tires, and a pump nozzle was included.
The only thing I missed was that all scooters have default settings that allow them to reach a maximum speed of 20 km/h, which is the maximum speed allowed by law.
It is mentioned in the manual, just have to read carefully.
Overall everything is great, thank you very much!
5 October 2025
Reply from Ruller
Hello Rafail!
Thank you for your review.
I can see that your scooter has been delivered and I hope you're satisfied with your purchase.
Have a nice day!
I am satisfied with everything
15 July 2025
Nitrox S250 Flex (ord.nr. 65119431)
Hi, I bought scooter Nitrox S250 and it’s not working. I contact rull - they answer and say if I need return it I need to pay 500kr or they can help with fixing it. I agree that they can help to fixing it and they please to make video. I made and sent it. But say not answer again 7-8days now, even I sent one more message, but it is silence.
Not recommending, very disappointing.
19 June 2025
Unprompted review
Reply from Ruller
Hi Malvina,
Thank you for your feedback!
I am sorry to hear that your scooter is not working and you still have not heard back from us. We are here to assist and I have now sent you a separate message so that we can solve this issue quickly for you.
I wish you a nice day!
Disappointing
Looks good, but performance is disappointing
I bought the Nitrox OR500 hoping for a solid electric scooter, but unfortunately it didn’t meet expectations. The range is very limited – after just 3 kilometers, I lost almost half the battery.
The speed is capped at around 25 km/h, and the so-called “35 km/h mode” doesn’t really work.
The battery drains quickly, especially in “Sport” mode.
There is no app, no settings menu, and no real way to customize anything.
The beeping sound is annoying and cannot be turned off easily.
Parts feel basic and wear out fast.
It looks nice, and it’s okay for short flat rides, but definitely not for serious use or long trips.
If you're looking for power, range or control – this is not the scooter for you.
18 June 2025
Reply from Ruller
Hi Deyan,
Thank you for your feedback!
It means a lot to us and I am sorry to hear that he scooter you have bought does not meat your expectations. To be able to help you I suggest that you send your claim to info@ruller.no together with pictures and video showing all the issues stated. When we have that documentation we can assess what the best solution is and how we can assist you further.
The scooter does not come with any app or Bluetooth and the battery range really depends on how you use the scooter whilst driving amongst many other factors.
I wish you a nice day!
I don’t have any tracking for my…
I don’t have any tracking for my shipment. Emailed link doesn’t show anything. No answer for email too. Worst
5 June 2025
Reply from Ruller
Hi Jayaweera,
Thank you for your feedback!
We offer a standard delivery time that is 2-5 working days.
I can see that you were in contact with our support earlier and that they have sent you your tracking number. Your order was delivered yesterday but please let us know if you have any further questions.
I wish you a nice day!
I don't have information about my…
I don't have information about my order. I am waiting one week and wrote to your company. And still waiting for your answer. I am very angry
26 May 2025
Reply from Ruller
Hi Olena,
Thank you for your feedback!
Orders that contains products that we have in stock are normally sent the same day or the day after order placement. However if a product is not in stock will delay the delivery.
I am happy to see that you already have contacted our support and they will assist you further with investigating the status on your order.
I wish you a nice day!
Fast shipping
Fast shipping. Great price and great product. Had a little dent in the swingarm but no big deal for me
11 December 2024
Please contact us !!!
Hi my husband send back his order of a scotter on the day that he went to collect in the post office, as I didn’t want it, and we have all of the tracking of delivery to the company, and was delivered on 16 august but until today no email or money about his refund for what he had pay to him. Send various emails but no answers about the money !!!! Can please someone contact us!!!!
8 September 2024
Unprompted review
Reply from Ruller
Hi Dina,
Thank you for your feedback!
I am sorry to hear that you still have not heard anything in regards to the return of your scooter.
As I cannot see that you have added any ordernumber or the name of the person who placed the order I am not able to find your order.
Please send an email to info@ruller.no and our customer support will assist you as soon as possible to sort this out for you.
I wish you a nice day!
money Back
Hi there,
I had send back a scooter that was receive by your company on 16 august 2024 at 07:49, all the information about the order is in the picture attached to the email, so what I want to know is ;
when is my money be back to my account again? When I am receive my refund ??
Regards
Anibal silva
16 August 2024
Unprompted review
Reply from Ruller
Hi Anibal,
Thank you for your feedback!
I am sorry to hear that you have not recieved your refund for the returned order yet.
As I cannot handle specific cases here I will make sure that our customer supports takes care of your case to help you further.
I wish you a nice day!
Super service❤️
27 June 2024
Rask levering.
23 June 2024
My nephew didn’t got his birthday present 😭
The first time I tried to order due to a problem my order didn’t went through but the payment did, my sister contacted the customer service and they kept asking for the order confirmation, like it was my fault for not getting it in the first place! I live in Greece, and this was a present, for my nephew who lives in Norway, for his birthday. Since they weren’t any help I contacted my bank and they assured me that I would have my money back. The moment I got them back, I had no time to search another store that I could find the same gift, so I ordered again from them, the order went through and everything seemed fine. BUT THE ORDER IS STILL TO COME! It’s been more than 2 weeks! MY NEPHEWS BIRTHDAY WAS YESTERDAY AND MY GIFT WAS NOT DELIVERED ON TIME! And after multiple attempts to get help from the customer service department we still have no idea if they will even deliver it! I’M MORE UPSET THAN ANGRY! Wouldn’t recommend this store even if I would own it! Shame on you!
19 June 2024
Unprompted review
Reply from Ruller
Hi Clare,
Thank you for your feedback!
I am sorry to hear that you still have not recieved your order and that the birthday surprise was ruined. I understand your frustration and I recommend that you send your orderdetails to info@ruller.no and the customer support team will investigate this further.
We offer a standard delivery time of 2-8 weekdays but if there has been a further delay during delivery we will offcourse help you investigate this.
I wish you a nice day!
They are scammers
They are scammers! I have ordered a car for my son 2 weeks ago, they never sent me a tracking number! When I asked them to track my order, they said it is in Norway, which was false. The package is still after 2 weeks of buying the car in Sweeden! They ruined my sons birthday surprise! They have refused to talk to dhl, according to them I was supposed to reach them out, which I did! And DHL confirmed they have only received a notification, but the package is still in their warehouse. I have tried to contact ruller again, they have ghosted me for 4 days now! They will reply to me to check my junk or something, even tho I am a Tech nerd, I have every possible app where I receive every order notification! SCAMMERS! Give me my money back!
17 June 2024
Unprompted review
Reply from Ruller
Hi Gerta,
Thank you for your feedback!
I am sorry to hear that you are not happy with the delivery service and I do understand your frustration.
I can see that you have been in contact with our customer service and that they have provided you with more tracking information.
Standard delivery time to Norway is between 2-8 working days.
Please let us know if you have any further questions.
I wish you a nice day!
I have not received the product yet so…
I have not received the product yet so I cannot give any evaluation on it . I got information that that product was sent 3 days ago but no further delivery update since then
3 June 2024
Reply from Ruller
Hi,
Thank you for your feedback! It means alot to us.
I am sorry to hear that you still have not recieved your order. We offer a standard delivery time of 2-8 workding days so I am kindly asking you to be a little patient. Your order will soon arrive.
Please let us know if you have any further questions by sending us an email to info@ruller.no.
I wish you a nice day!
I was trying to call several times I…
I was trying to call several times I couldn’t reach you
1 June 2024
Reply from Ruller
Hi Deimante,
Thank you for your feedback!
We are currently in our high season with a high pressure of contacts to our support. To ensure fast help for all we have for the time being closed our phones and are only handling emails.
Please send your email to info@ruller.no and we will handle you case as soon as possible.
I wish you a nice day!
litt for lang leveringstid
12 May 2024
Reply from Ruller
Hei Trond Arild,
Takk for din anmeldelse!
Vi tilbyr en standard leveringstid på 2-8 virkedager.
Jeg kan se at du allerede er i kontakt med supporten så de kommer til å hjelpe deg videre.
Ha en fin dag!
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