ReifenDirekt.de Reviews 

Almost 2 months delay on delivery

Support did not respond timely. When they did respond, they leave an impression that they will do something regarding the problem, but nothing actually happens. I have contacted them at least 6 times before I gave up and asked for my money back.

The tires got delivered 3 days after I got tired of the E-mails and asked for my money back.

That is no way to do business.

I ordered tires for my motorcycle, paid, got order confirmation. Heard nothing for 8 days. Then an email - order cancelled. No reason whatsoever. No prior contact to resolve any issues. Tried to contact them, just automated AI response, still no reason. Impossible to reach them via email or phone. Still no reimbursement of payment. The worst experience ever.

Scam : "The article price has increased from xxx to xxx" (80% more) as soon as you put the tire on your basket...

Everyone can make a mistake - the important thing is how you or they try to resolve it.

Ordered 4 tyres; 2 tyres delivered to me in Sweden - 2 tyres delivered to someone somewhere in France.

Emailed for several weeks but only one answer and after that nothing…

I really hope they contact me now.

Update:

No contact but they have refunded the money; i’m relieved.

Very poor service. Payment was taken immediately, but communication after that was almost non-existent. Emails are ignored and support is unresponsive.

Being told it takes nearly one month to deliver a tyre from Germany to Cyprus is unacceptable.

Extremely disappointed. I will not order again.

I cancelled my order by Reifendirekt after the tires did not fit my rims. Reifendirekt arranged the pickup, which took place on November 14, 2025. After that, nothing happened. No refund.

It was impossible to contact this company. The phone line only leads to an AI voice that is completely useless, and my emails were simply ignored. There is no real customer support.

I only received my money back around eight weeks later, after involving my legal insurance. This is unacceptable and unprofessional. I strongly advise against ordering from Reifendirekt.

Order 55974479 - November 22, 2024 to present

TIMELINE:
- Tire arrived with sidewall cut (documented by mounting service R1 SIA)
- Manufacturer sticker still attached (proving unused)
- 6+ weeks of email loops
- Same information requested 4+ times
- Name template failures ("[__name__]")
- Terrible auto-translator despite requests for English
- Phone number in signature doesn't work
- Zero human engagement

THEIR SYSTEM:
✗ Automated email responses
✗ Non-functional phone support
✗ Repeated information requests
✗ Ignores professional witness evidence
✗ Designed to exhaust customers into giving up

This isn't incompetence - it's systematic customer abandonment. They've calculated that a percentage of customers will give up, making poor service more profitable than good service.

Currently driving on 3 new + 1 old tire due to their defective product.

Would give 0 stars if possible.

pray pleas pray you do never need to contact them...
what an unprofessional and un-serious company.
they should not even be allowed to be in business

The tires weren't delivered at all at first. Then, after three hours on hold, the order was resubmitted. Unfortunately, only three arrived. I deliberately called at 7:00 AM, waiting in line 6. The line was then disconnected. I called again, waiting in line 6. Someone answered briefly, but the call was disconnected again. I called once more at 9:00 AM, waiting in line 14. I find this truly appalling. This kind of service should be illegal. I wasted an entire workday on this terrible company.

Customer Service? Never Heard of It.

Honestly, this company deserves zero stars(especially for customer support)but the delivery was okay ,therefore I added 2 stars. I contacted them on October 23rd to return a set of winter tires — and guess what? It’s now the end of October, and still no reply, no email, no message, nothing. Total silence.

But somehow, they have no problem spamming my inbox every single day with “reminders” about items left in my shopping cart. Incredible — they can chase me for sales, but can’t bother to answer a single message about a return.

I also wrote to them on WhatsApp and by email, and I might as well have been talking to a brick wall. Their “customer support” seems to exist only in their marketing slogans.

If you’re thinking about buying from them, don’t — unless you enjoy being ignored once they’ve got your money. Clearly, their business model is: Sell fast, disappear faster.

i ordered tires on the 24th of September and one week after cancelled 2 out of 4. I was given a new tracking for the two tires. Money refund was supposed to happen on the 28th of the month, no refund made yet. additionally the two tires when tracked are showing delivered but nothing came.

*Ordered tires to a different country (Paid in advance)
*Got a response that they will not be delivered.
*Yet still arrived, at the same day, they transfered my money back.
* They asked me if i want to keep the tires, if I do then I have to let them know.
* I said yes, asked for a new invoice number multiple times to make the bank transfer - this all took over three weeks.
* Finally when receiveing the banking information and a new invoice number - did the transfer the same day.
* Two days later they took the same amount BY THEMSELVES, WITHOUT MY CONSENT
* Now I have to juggle between them, my bank, close the old account for safety reasons and order a new bank card.

What a hassle (three months in with this case now), more stress than it is worth it. A company like this in the Baltics would be bankrupt. Incompetence is the essence of this company. PS! Still havent received my money back.

I have ordered 2 pcs of tires from their Hungarian subsidiary, without any further notice they cut the quantity to 1 pc and proceeded with the shipping.
Haven't asked me if it is okay, haven't asked if I still wanted to have the tires, just randomly sent an email and proceeded with the shipping.

Their customer support number is unavailable, you can call them forever no reply, however their website states that the lines are open till 19:00 PM

Update: In the meantime it turned out that they have splitted the order into 2 separate shipments, which was unclear and I was unable to contact their customer support to get this information, in the end the tires have arrived, so because of the above average price and lack of customer support I corrected my rewiev to 4*-s

exzellent quality and quick delivery. perfect!

all clear no problems, fast shipping

The quality of the car tyres are very good.
Fast delivery and the price was ok.
Thank you

Very fast delivery. All good with the tyres.

Super Service