Having purchased 3 kits (Weighbridge, store and Gorleston Goods Shed) I experienced minor issues with each of them. Andy dealt with each problem as they were raised with no issues at all, no questi... See more
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See what reviewers are saying
Had an issue where a software issue (I believe) prevented something being shipped to Australia. Email conversation got this sorted very quickly. Very happy as hard to get laser cut models of UK buildi... See more
I bought this kit to dip my toe in the water with regard to laser cut kits. The components are contained in a number of ziplock bags that are labelled for easy identification I.e. outer wall, floor,... See more
Great model but the kit needs a proper full parts list and the assembly illustrations making clearer. Did have to contact the seller to send the missing parts but was amicably sorted out quickly. Othe... See more
Company details
- #10 of 13 best companies in Model Train Shop
Written by the company
Welcome to Rail Model, a laser cutting and engraving company manufacturing a range of model railway kits and providing a cutting and etching service. We aim to provide buildings and equipment that will look good and add to your layout. Model railways are often hours of work and a work of art, each with their own unique story.
Contact info
138 Saltash Road, Keyham, PL2 2BE, Plymouth, United Kingdom
- 01752 936922
- andy@railmodel.co.uk
- railmodel.co.uk
4.8
Excellent
159 reviews
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Good Service
Very well organised system of tracking the delivery and prompt confirmation of all email enquiries.
1 July 2026
Very good internet sales.
Very good internet sales speedy and as ever good pricing for quality items
10 June 2026
Excellent product.
4 June 2026
Exactly what I needed to finish a…
Exactly what I needed to finish a project,fast and efficient service
4 June 2026
Products were exactly as described
Products were exactly as described, despatched quickly and will perform as required
24 April 2026
Helston Station in 4mm
Excellent customer service and kit delivered promptly. Looks good but as not built yet I can't comment further.
1 May 2026
Order arrived on time
Order arrived on time, items quality as expected to provide requirements.
28 March 2026
Great model but the kit needs a proper…
Great model but the kit needs a proper full parts list and the assembly illustrations making clearer. Did have to contact the seller to send the missing parts but was amicably sorted out quickly. Otherwise would have given a 5 star.
20 February 2026
Excellent kits try one
Have dealt with Rail Model in the past. Models are great to build and after sales service also good. Their kits are recommended esp for 0 gauge
6 February 2026
Superb kits and service.
I bought a 4mm model of Chudleigh Station and unfortunately ran into a couple of small problems with it. Andy has been absolutely fantastic in putting them right.
I would not hesitate in recommending both the kits and the great after service from Rail Model.
Highly recommended A+++++
5 January 2026
Ordering and delivery very good
Ordering and delivery very good. Product looks very good.
14 December 2025
A good and fast service
18 November 2025
Having purchased 3 kits (Weighbridge
Having purchased 3 kits (Weighbridge, store and Gorleston Goods Shed) I experienced minor issues with each of them.
Andy dealt with each problem as they were raised with no issues at all, no questions asked. Parts were sent that were missing promptly.
If it weren’t for the complete hassle free experience from Andy I would have rated lower but the excellent customer service Andy gave warrants nothing less then 5 stars.
20 November 2025
Unprompted review
arrived on time and as described.
11 November 2025
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