Rossmann.dk Reviews 

Very disappointing customer service.

I placed an order, but there was a mistake in the house number on the address. My correct address is number 50, but it was entered as number 59. As soon as I noticed the mistake, I contacted customer service and asked them to correct the address.

Two days later, they replied saying they could not change the address and advised me to cancel the order instead. I immediately cancelled the order as soon as I received their email.

Then, two days later, I received another message saying that I could no longer cancel because the order had already been shipped.

This makes no sense. First, I was told to cancel the order, and when I followed their instructions, I was then told it was too late.

To make matters worse, they told me that if I do not receive the package, I can simply return it. How am I supposed to return a package that I cannot receive when it has been sent to the wrong address?

I find this level of customer service extremely unhelpful and frustrating. A simple address correction could have solved the problem from the beginning. Unfortunately, based on this experience, I will not be ordering from this company again.

Amazing. Fast delivery and great product choice⭐️⭐️⭐️⭐️⭐️

I never received my order. I'm still waiting for the refund of my purchase. It's been 3 months and the support team has been very non-efficient.

Hello to all my beauties 💋🧚
Today I will review some cosmetic I bought at Rossman, DM and Müller.
For the price of 1€ I have got various lipglosses, with various beautiful colours like clear, 🪸 coral, 🍒 cherry, day and night lip treatment for 4€ and random beauty products for 1€ like eye 😎 brightener. 💦 Waterproof eye concealer in shade vanilla, 2 pcs. Also, a face contour stick, in shadow ivory. From Muller I've got two lipsticks in shadow Nude and shadow 🍑 Peach, both for 70 cent, brand Terra Natur Cosmetic which is a bio line. For 20 € I have got a lot of products, holographic mini eyeshadow for 1€. I also got a new released hand cream, brand Body Love with an amazing smell, for 2€>>>
I would give 5*, because there is a big variety of all the products needed for a complete makeup look. Everything you need for the makeup 💰, with a small symbolic price.

Diversity and the service is very good

Good prices. Quick delivery. Highly recommended from here.

Easy ordering and informative website. Prices are well.

The package did not include one item, which was an important item to us, and we got refunded for that item. That's fine. However, there have been no refund for (partly) shipping costs. Re-ordering just that item will be double the price due to these shipping costs. Better customer care would be to request the customer what they wish to happen rather than just sending an informative copy + paste e-mail claiming the item is credited and closing the ticket.

Will try to order again at a later point in time. I am sure things will go better, then.

Just a small critic on how the orders are handled.

I have bought many times and I am happy with their customer service and products

I live in Sweden, does Rossman delivers to Sweden? Does Rossmann have plans to open store in Sweden?

Ordered on 26.09., paid via MobilePay, didn‘t receive an order confirmation yet. Wrote an e-mail to Rossmann’s service, asked for an update but no reaction until today, 04.10.!
Didn’t expect such a bad performance of one of the leading german drugstores.

Ordered many times at Rossmann.dk, and was always happy with both the ordering as well as shipping process. Big thank you goes also to the couriers, who carry those heavy packages up to the 5th floor (no elevator!) 🙏😁

It has been 13 days since i last ordered, i contacted rossman by mail and they told me they cant help, it literally doesnt make sense, i ordered, paid and havent recieved anything in almost 2 weeks, so bad customer support

They got my order wrong twice already. First time they sent 4 out of 10 products I ordered and added a few things that I did not order. Second time they forgot 3 items. Now I’m just going to ask them to refund those final items so I don’t have to deal with them anymore. Customer service is only available through email and very slow. The products are good but clearly they have some major problems with their systems or fulfillment center.

Very good service, I have just ordered and waiting for delivery. But good convenient website and good choice of products. Thank you.

Great prices on items I use every day.

Be careful!!!!!!
My order for some reason didn’t went through.They reserved money in MobilePay . Email conversation is full of bull***t. Promised money will be back after 21 working day . After 29 working days nothing happened.
Police is contacted and taking case over .

Good products. Fast delivery. Good prices.

Severe problems on the webpages. Rossmann's products are ok, and they deliver fast (thus the 2 stars), but they unethically do not indicate whether a product is unavailable. Instead they purposely keep stating that it can be delivered within a few days - that is false advertisement. Further, when an item isn't available they send the order without first informing the customer about the problem, thus leaving the customer no chance to cancel the order. - Similar webshops give the option to cancel the whole order if one item is not available. This is important from an ethical business standpoint, not least because if the non-available item is very important to the customer, he/she will typically want to buy it not isolated but together with the remaining order in another webshop in order to reach a certain expense level where freight expenses can be saved.

Further, I have not received any response to my written complaints.