EXTREMELY UNRELIABLE WITH AWFUL SUPPORT My VPS went down, and support took around 15 hours just to respond. When they finally replied, they asked which VPS I meant—even though its IP address was cl... See more
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It's been 4 months i'm using their services to host mutiples adult websites aswell as streaming websites. very good when it comes to dmca related content. Only downside is that they activate the... See more
The website is legitimate and trustworthy. I'm updating my review now that I've received my VPS. It may take some time, but the manager and customer care service are ready to assist you. If you enco... See more
Company replied
I came to PrivateAlps looking for a truly tolerant hosting service for my adult website one that would reliably maintain my site while protecting me from troll accounts, payment processor pressure,... See more
Company replied
Company details
Written by the company
Anonymity, Uncensored, Security Your one and only destination for true offshore hosting services, powered by an ethical team of professionals Fast and reliable Fast hardware meets gigabit networks: We provide the best and fastest services using latest available technologies. From SSD Disks to 10gbps fiber-optic network channels. Premium support A helping hand available 24/7/365 The PrivateAlps support team is available 24 hours a day, 7 days a week.
Contact info
Panama City, Panama
- contact@privatealps.net
- privatealps.net
3.8
Great
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
EXTREMELY UNRELIABLE WITH AWFUL SUPPORT
EXTREMELY UNRELIABLE WITH AWFUL SUPPORT
My VPS went down, and support took around 15 hours just to respond. When they finally replied, they asked which VPS I meant—even though its IP address was clearly written in the ticket title. They eventually restarted the server without explaining why it went down, completely ignored my compensation request, and closed the ticket. Extremely careless and unprofessional support. If uptime matters to you, stay away.
31 August 2026
Unprompted review
Lots of support to get set up in a rush!
I came to PrivateAlps looking for a truly tolerant hosting service for my adult website one that would reliably maintain my site while protecting me from troll accounts, payment processor pressure, and system abuse common in the adult industry.
The interface and system were new to me at first, but the customer support team was incredibly helpful. Through a few tickets, they guided me through the setup, patiently corrected my mistakes, and quickly resolved some other minor issues all without any unnecessary drama.
Their support staff went above and beyond more than once, clearly explaining things and helping me move forward. They even issued refunds in credit for a couple of accidental overpayments I made.
1 July 2026
Unprompted review
Reply from PrivateAlps
Thank you so much for taking the time to leave this review, it genuinely means a lot to us!
We're glad we could support you through the setup and that everything is running smoothly now. That's exactly the kind of experience we aim to provide, straightforward, no-drama support that actually solves the problem.
Welcome to PrivateAlps, and don't hesitate to reach out anytime you need us. 🙏
The PrivateAlps Team
BUYERS BEWARE
its been three days and still no response from support as to when my account will be activated after payment. after reading their FAQ section it says there are NO REFUNDS EVEN IF THEY DON'T ACTIVATE YOUR ACCOUNT AND THERE IS NO ONE TO TALK TO. they will take your money and it is too bad. After making this complaint they FINALLY activated my account but because this was what it took to get a response from them I will NOT be using their services. Good Luck to whoever does. RESPONSE: Over two months later for a response from your company is very unprofessional. This is your second time trying to get this review removed but it has already been proven ACCURATE via trustpilot with emails for purchase and timeline of account set up. I never use any bad language when speaking to you via support. BUT you say that this is a false review but you say I sent you a support ticket. SO WHO IS REALLY LYING. FAQ has been changed since this report. This review is accurate for the time that it happened.
8 July 2026
Unprompted review
Reply from PrivateAlps
This review contains several factual inaccuracies and we have already flagged it to Trustpilot. When we requested verification details from this reviewer, the information provided did not match any account in our system.
A few things worth noting for anyone reading this:
The reviewer claims "no one activated their account" yet also admits in the same review that the account was activated. This is a direct contradiction. If the service was never delivered, how was it activated? The timeline also doesn't add up.
Our FAQ is transparent about our refund policy, which applies to services that are not delivered or are non-functional. It does not apply to services that have been successfully activated and delivered, which by the reviewer's own admission is exactly what happened here.
Beyond this review, this user also contacted our support via chat in a threatening and aggressive manner, which is not something we tolerate and does not reflect the kind of interaction that leads to productive outcomes.
PrivateAlps has been operating since 2019. Thousands of clients trust us with their infrastructure. A review from an account with no verifiable history, containing internal contradictions, and backed by no ticket ID or order reference, does not reflect the reality of how we operate.
We remain available to any client who wants to verify their experience through proper channels.
The PrivateAlps Team
Extremely disappointing experience with this VPS provider.
Extremely disappointing experience with this VPS provider.
My VPS was deleted without any meaningful warning or proper explanation. As a customer, I trusted them to provide a stable hosting environment, but instead I lost access to my server unexpectedly. The lack of communication and transparency is unacceptable.
When I contacted support, I did not receive a satisfactory response regarding why the VPS was removed or whether any recovery options were available. A hosting provider should respect its customers and provide clear procedures before taking actions that could result in data loss.
Based on my experience, I cannot recommend this company. If you decide to use their services, make sure you keep frequent backups and be prepared for the possibility that your VPS could be terminated without adequate notice.
Very poor customer service and a frustrating overall experience.
10 June 2026
Unprompted review
Reply from PrivateAlps
PrivateAlps operates with a clearly documented renewal and termination policy that every client agrees to upon signup. VPS and RDP services include a 72-hour grace period after expiration before any data is removed. Dedicated and bare-metal servers receive a 7-day grace period. These windows are generous by industry standards and are communicated clearly in our terms of service.
When a service is terminated, it is for one of two reasons: non-payment past the grace period, or a violation of our Terms of Service due to activity we do not support on our infrastructure. In either case, clients receive automated renewal reminders before expiration, notifications when a service enters the grace period, and a final warning before termination.
The claim that there was no "meaningful warning" is inconsistent with how our system works. Multiple automated notifications are sent at each stage. If a client does not act on those, the outcome is unfortunately their responsibility.
Regarding "no satisfactory response from support", without a ticket ID or account reference attached to this review, we cannot verify what was communicated. We requested identifying information from this reviewer and did not receive verifiable details. This pattern is consistent with reviews we have had to flag to Trustpilot previously.
PrivateAlps has been running since 2019. We host thousands of clients across VPS, RDP, bare-metal and GPU infrastructure. Our grace periods exist precisely because we want to give clients every opportunity to recover their service before data is lost. The system works when clients engage with it.
If you are a genuine client and believe something went wrong on our end, open a ticket at privatealps.net with your order details and we will investigate.
Also, They declined to provide any identifying information. A genuine client with a legitimate complaint would have no reason to refuse that. We have reported this review to Trustpilot accordingly, as this behavior is consistent with fake or retaliatory reviews we have encountered previously.
The PrivateAlps Team
Excellent server and a very responsive…
Excellent server and a very responsive team. They're always there to help if there are any issues or to assist with setup. I highly recommend PrivateAlps.
6 April 2026
Unprompted review
Reply from PrivateAlps
Thanks, Alex.
Glad the server has been solid and that our team could help when needed. If you ever want to optimize or scale your setup, just reach out.
Thank you for choosing PrivateAlps for your Cloud Services!
Best regards,
The PrivateAlps Team
I love their linux servers so fast and…
I love their linux servers so fast and very useful! They offer gifts and all too! Really love this provider!!
11 December 2025
Unprompted review
Reply from PrivateAlps
Hello Steve,
Thank you for your feedback. We’re glad to hear that our Linux servers are performing well for you and that you’re enjoying the experience. We appreciate your support and your trust.
Best regards,
The PrivateAlps Team
This Services is the most unique and…
This Services is the most unique and trusted sauce ever , keep it up , much love from this side ++++
3 December 2025
Unprompted review
Reply from PrivateAlps
Thank you so much for your kind words and your trust.
We truly appreciate your support and we’re glad to hear that our services meet your expectations.
We’ll keep working hard to deliver reliable, private, and high-quality infrastructure for you.
Thank you again for choosing PrivateAlps!
Very good uptime and high quality…
Very good uptime and high quality support
3 December 2025
Unprompted review
Reply from PrivateAlps
Hello Zach,
Thank you for your feedback. Glad to hear the uptime and support have been solid on your end. We’ll keep it that way.
Thank you for choosing PrivateAlps for your Offshore Cloud Services!
Best regards,
The PrivateAlps Team
100% satisfied and trustworthy service
100% satisfied and trustworthy service. Pirvacy and the quality is the first here. I highly recommend for everyone.
3 December 2025
Unprompted review
Reply from PrivateAlps
Hello,
Thank you for your message and for trusting our services. We’re glad to hear that the privacy and overall quality meet your expectations. Your recommendation means a lot to us.
Thank you for choosing PrivateAlps for your Offshore Cloud Services!
Best regards,
The PrivateAlps Team
Seems to be a great offshore hosting…
Seems to be a great offshore hosting based in Switzerland, and support reply under 45 minutes. The VPs are a bit expensive but I think its worth every euro.
31 August 2025
Unprompted review
Reply from PrivateAlps
Hello,
Thank you for your kind words! We’re glad to know that the balance between privacy, reliability, and support feels worth it for you. We put a lot into making sure services run smoothly and that replies come quickly when needed.
Your trust means a lot to us, we’ll keep working to ensure every euro feels well spent.
Thank you for choosing PrivateAlps for your Offshore Cloud
Services!
Best regards,
The PrivateAlps Team
best service to keep your files and stuff safely
I've been using their service for years and recommending it to my friends. It's very reliable and worth it. I trust them with my files, and if I have any problems, the support is always there for me.
31 August 2025
Unprompted review
Reply from PrivateAlps
Hello,
We really appreciate your trust and long-term support. Knowing that you not only rely on us for your own projects but also recommend us to your friends means a lot.
Our goal has always been to provide a safe and reliable place for your data, with support ready whenever you need it. Thank you for being part of PrivateAlps!
Thank you for choosing PrivateAlps for your Offshore Cloud Services!
Best regards,
The PrivateAlps Team
Support guy is the goat no…
Telegram support guy is the goat no cap. I be throwing tantrums and he still bares with me. 2 years of good service from privatealps and i don't plan on changing providers. Thanks MR PRIVATEALPS
27 August 2025
Unprompted review
Reply from PrivateAlps
Hello,
We really appreciate your words, and your honesty! Two years is a long journey in hosting terms, and we’re glad to know you still trust us to run your services.
Support is all about patience and solutions, and we’ll always do our best to keep things running smoothly for you.
Thank you for being part of PrivateAlps!
Thank you for choosing PrivateAlps for your Offshore Cloud Services!
Best regards,
The PrivateAlps Team
genuine website & be patient
The website is legitimate and trustworthy. I'm updating my review now that I've received my VPS. It may take some time, but the manager and customer care service are ready to assist you. If you encounter any issues, just send them an email, and they will help resolve them. This is a genuine website; just be patient.
24 August 2025
Unprompted review
Reply from PrivateAlps
Hello Pratik,
Thank you for updating your review and for trusting us. We’re glad to hear you’re satisfied with your VPS and our support.
Patience and clear communication always help, and we’ll continue doing our best to make sure your services run smoothly.
Thank you for choosing PrivateAlps for your Offshore Cloud Services!
Best regards,
The PrivateAlps Team
Awesome Hoster
Awesome Hoster, keeps my servers online and performant 100% of the time.
16 August 2025
Unprompted review
Reply from PrivateAlps
Hello Enola,
Thank you for the great feedback. We’re glad to hear your servers are running smoothly and with the performance you expect. Uptime and reliability are exactly what we aim to deliver every day.
We appreciate your trust and support.
Thank you for choosing PrivateAlps for your Offshore Cloud Services!
Best regards,
The PrivateAlps Team
Privatealps is the best secure private host out there
let's start with, this is probably the best offshore hosting at the moment , i've been with privatealps for more then year and we had little issue but can't blame them for it, the host is perfect.
3 November 2024
Unprompted review
Reply from PrivateAlps
Hello Aldo,
We really appreciate your words and your long-term trust. It’s true that no infrastructure is ever completely free of issues, but our focus is always on fast resolution, strong security, and keeping your services stable.
We’re glad to hear PrivateAlps has been the right fit for you, and we’ll keep working hard to stay worthy of that trust.
Thank you for choosing PrivateAlps for your Offshore Cloud Services!
Best regards,
The PrivateAlps Team
best company ever i know and your…
best company ever i know and your hardwork also best support
respect <3
5 August 2025
Unprompted review
Reply from PrivateAlps
Hello SherLock,
We really appreciate your kind words. It means a lot to the team to see our work and support recognized. We’ll keep doing our best to deliver the kind of service you can trust and rely on.
Respect back to you ❤️
Thank you for choosing PrivateAlps for your Offshore Cloud Services!
Best regards,
The PrivateAlps Team
Serious infrastructure for serious projects
We deployed 10 x 10G servers with PrivateAlps for our high-frequency trading platform, and the experience has been outstanding. The network is blazing fast and consistent, exactly what we need for low-latency performance under pressure.
But what sets them apart is the privacy-first approach. No excessive paperwork, no KYC roadblocks — just straight-up reliable infrastructure that respects your operational privacy.
Support has been responsive and technically sharp. Everything feels lean, secure, and professional.
If you need serious bandwidth and care about keeping your business private, this is the team to go with.
5 June 2025
Reply from PrivateAlps
Hello Joel,
Thank you for sharing such detailed feedback. It’s great to hear that the infrastructure and network performance are meeting the demands of your trading platform, and that our privacy-first approach aligns with your operational needs.
We built PrivateAlps to deliver exactly this, solid performance without unnecessary hurdles, and it’s rewarding to see it working for projects that truly depend on speed and reliability.
We appreciate your trust and will keep making sure you have the stability and privacy your operations require.
Thank you for choosing PrivateAlps for your Offshore Cloud Services!
Best regards,
The PrivateAlps Team
Disappointing experience
I was using several of their VPS instances to host websites. Unfortunately, the experience was disappointing. There were multiple instances of downtime, and each issue could only be resolved by opening a separate support ticket for each VPS - they wouldn’t allow a single ticket to cover all affected servers.
At one point, they changed the IP addresses of my VPS without any prior notice. I only found out after discovering the issue myself and was again required to open individual tickets for each VPS just to obtain the new IPs. Updating all the associated domains turned into a timeconsuming mess.
Most recently, they canceled my VPS six days before their expiry date, with no warning or communication at all.
Rather than go through another round of support tickets, I'm leaving this review and switching to a different provider.
Update: Privatealps has now tried to take down this review twice, I will continue to confirm the requests so it stays online!
3 June 2025
Unprompted review
It’s okay, server works well
It’s okay, server works well. Just took a bit long to activate (i've ordered a bare metal server, like 1 day), but after that, everything’s fine. Still recommending it.
19 November 2024
Reply from PrivateAlps
Hello,
Thanks a lot for your honest feedback 🙏 We're glad to hear everything is working fine now and that you're happy with the service overall.
You're absolutely right, bare metal deployments take a bit longer than a VPS, it's a physical server, and especially when custom specs or validation steps are involved. We're constantly working on improving delivery times while keeping everything secure and smooth.
Appreciate the recommendation, and if you ever need anything, you know where to find us!
Best regards,
The PrivateAlps Team
Clean, reliable
Clean, reliable, and above all, discreet service. That’s rare to find.
18 September 2024
Reply from PrivateAlps
Hello,
Thanks so much for the kind words! We put a lot of focus on keeping things clean, stable, and above all discreet and privacy-respecting. It's great to see that this matters to you too.
If you ever need anything or have ideas for improvement, we’re always here.
Best regards,
The PrivateAlps Team
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