The delivery was fine in the end. The customer report was varied, with the first contact saying the order was complete when parts were missing. The second contact was brilliant sourcing the parts fro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order and delivered well before due date by several weeks. However, courier was Evri and box very badly damaged but fortunately product inside was not. The only thing I question about my parti... See more
Company replied
Positive experience. Goods required were showing as immediately available for despatch and they arrived the next day. I was kept up to date with messages regarding despatch, delivery schedules and t... See more
Company replied
I bought new cab plus door entrance mats for my new motorhome and they look fantastic .. plus prompt delivery and packaged up well so overall no complaints and it was nice to have goods delivered in g... See more
Company replied
Company details
- #18 of 20 best companies in Caravan Supply Shop
- #73 of 80 best companies in Camping Shop
Written by the company
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Contact info
Bristol, United Kingdom
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4.3
Excellent
8k reviews
Asks customers to review
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Quick efficient service delivery the…
Quick efficient service delivery the correct item required. Very pleased.
26 August 2026
Good service.
26 August 2026
Fast service
26 August 2026
A high quality product.
Very pleased with my purchase of a carpet set for my Bailey Barcelona caravan.
The carpets arrived well packaged and within a short space of time.
26 August 2026
Good Quality products, delivered promptly
Good quality products, delivered promptly, well packed, competitively priced.
Especially pleased with the low voltage electric kettle. lovely neutral blue grey colour
25 August 2026
Excellent service
Recently bought a Kartt jockey wheel & caravan wash from PRIMA leisure. The service was excellent, dispatched the next day and delivered to Northern Ireland 2 days later. Will use PRIMA leisure in future.
18 August 2026
I am having to write a further review
I am having to write a further review. After giving a bad one because we had received an item, advertised for our specific caravan, which did not fit, and no offer of a refund, to my surprise, an alert from my bank this morning showed the amount had been debited to my account. So thankyou Prima Leisure!
4 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Prima delivered quickly
Ordered from Prima the order was processed and delivered quickly as promised. Thank you
17 August 2026
Reply from PRIMA Leisure
Hi Gary,
We're so pleased to hear that your order was processed and delivered quickly as promised. Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Reply from PRIMA Leisure
Hi Ken,
We appreciate you sharing your positive experience with us. We're so pleased to hear that ordering was easy, your item was dispatched early, and that it fitted well.
Kindest regards
PRIMA Leisure Customer Service Team
Reply from PRIMA Leisure
Hi Mike,
We appreciate your positive feedback! We are so pleased to hear that you were happy with the quick delivery and that the kit was perfect for the job.
Kindest regards
PRIMA Leisure Customer Service Team
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