Prima Assicurazioni Reviews 

Rapidi nel fare preventivo convenienza e disponibilità devli operatori eccellente

Excellent customer service highly recommended.

rapidita ok

Absolute nightmare experience with Prima Assicurazioni.

I uploaded all required documents for my insurance, but due to their extremely slow document control, my quotation expired. I was forced to create a new quotation and wait all over again — NOT ONCE, BUT THREE TIMES!

When I finally managed to contact live support after waiting all day, agent Maria G. gave zero help. Instead of listening to my problem — which is that their delay causes my quotations to expire before they even approve the documents — she just copy-pasted generic responses like "we work chronologically" and "it could take a few working days." To make matters worse, she threatened to close the chat claiming I wasn't reading messages while I was actively waiting for hours!

Old Quotation: PR967001122

New Quotation: PR919187640

Total lack of empathy, useless live chat, and a broken system that forces customers into an endless loop. Unreliable and completely unprofessional!

Ho fatto un preventivo e chiesto come modificarlo. Sono stati efficienti

Excellent customer service. When I has an issue for applying my documents online, I contacted the customer service and right away she sent me an email where I can attach the documents and send them directly.

Even if the custormer care has a chat bot, it is easy to get in touch with a human operator.
The operator was super quick and sensitive.
Suggested!

Mo;lto Bene

Terrible customer service, they require clients reply their email within 7days, otherwise they will cancel your insurance policy with nonsense reasons. NEVER USE THIS COMPANY AGAIN!!!

good and reliable to use

Disponibilità immediata

Pronto intervento e appropriate azioni volte all'immediata risoluzione dell'incidente

It is impossible to get in touch with customer support. Moreover, the only communication channel available is email.

I have been waiting for a reply for 10 days and have not received any response at all.

What is even more disappointing is that I had never opened any claim before. The first time I actually need assistance, my policy is about to expire and nobody answers.

Im so glad to find this insurance company
So easy to get insurance policy so easy to use the App its take 5 min to book an insurance policy I 100 recommend this company the insurance is not expensive you will not regret thank you Prima.it grazie mille prima.it

I contacted Prima with whom I have a car insurance for my vehicle in Italy asking if they could provide an insurance also for my car in Spain. The reply was "No, we cannot, better you contact directly Prima Spain". Frankly very disappointing and annoying. From an "International" Network that operates with the same brand, I would have expected first of all that the requested service, given that we are in the EU - EUROPEAN UNION - was also possible to obtain from Italy, considering as well that we are in 2026 with the entire planet operating in integrated networks through digital platforms. In the case, as you say, that this is sadly not possible, I would have hoped at least to have been put in contact with the Spanish sister company. The maximum would have been a response like: We will have our colleagues in Spain contact you as soon as possible. Instead, your "Customer Service" was just limited to a negative response on the possibility of providing the service without any other type of support. I am an entrepreneur and if my company had this type of customer service it would have already closed several years ago. With best regards. P.S. I will certainly not make the insurance in Spain for my car with PRIMA

Su richiesta di modificare nominativo della polliza, avuto immediata risposta cortese e risolutiva.

If you have not a PAID assurance you can't not even contact them, this is ridicoulous. Absolutely don't understand how they can have such a high level of positive feedback.

Fantastic job I like and recommend my all friend