Premier Pet Transport Reviews 

2,709
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,472 reviews, reviewers overwhelmingly had a great experience with this company and would gladly recommend their reliable transportation services to others. Customers frequently praise the staff for being exceptionally professional, caring, and friendly during the entire pet transport process from start to finish. Consumers often note that their new pets arrive safely, looking healthy, well-groomed, and full of joyful energy after completing the long trip. Some reviewers were happy with the frequent updates and detailed communication provided consistently by the drivers throughout the entire journey. People also appreciated when team members arrived ahead of schedule and managed delivery times efficiently to reunite anxious families quickly.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptionally professional,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that pets arrive safely and in great... See more

Service

Reviewers mention positive feedback about service, highlighting the safe and comfortable transportation of... See more

Product

Consumers find product to be positive, highlighting that puppies consistently arrive healthy, happy, and well... See more

User experience

Customers report positive experiences with user experience, highlighting an overall smooth and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nathan notified us that he was running early in his deliveries, and wondered if we'd like to receive our special delivery early. We were very excited when he arrived with our new puppy. He fully expla... See more

Rated 5 out of 5 stars

Drivers Gunner and Chuck F. Did great job delivering our 16 week old great dane she had a long 3 day trip and arrived awake and ready to play full of energy. Drivers answered my text messages quickly... See more

Rated 5 out of 5 stars

Dallas and Tom brought our pup 4 hours early! Very congenial, great service. Highly recommend these guys 100%. They kept us informed every step of the way. Great guys


Company details

  1. Pet Moving Service
  2. Transportation service

Written by the company

Here at Premier Pet Transport, we put puppy and driver safety first. We are pet transport specialists with over 20 years of experience in commercial, private and ground transportation. We determine the safest method of travel based off a wide range of factors from breed, size, age and location to make sure each puppy has a safe and relaxing trip to meet their new family. We take pride in offering unparalleled customer service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(2,709)

1,385 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Michael and Ian were great

Michael and Ian were great. They comunicated during transport letting me know about time and if any trouble being there but were actually a few minutes early. They were friendly and polite and professional, My puppy arrived perfect! She was a little scared but that would be expected with her long trip and being so tiny, I was so excited to get her! I have never purchased a pet this way before but would do again and I would recommend Michael and Ian! And there service to others!
Thank you again to Michael and Ian! Safe travels! 😃😇

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Lady has arrived 🐶❤️Clinton & Austin kept us informed of…

Clinton & Austin kept us informed of their travel times & arrival @ our home. They arrived precisely @ the time they quoted. They were very personable & caring with our new puppy, Lady 🐶❤️. They wished us a lot of luck with her, she is a sweet girl. I signed for her & they were on the road. We were so excited that I didn't do this last night so, Thank you for bringing her to us!!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Ryan and Richard were absolutely…

Ryan and Richard were absolutely amazing! They delivered our new puppy safely and made the entire experience so easy and special for our family. They kept us updated throughout the process, were professional, friendly, and clearly took great care of our puppy during his journey. He arrived happy, comfortable, and well cared for, which meant so much to us. We truly appreciate the care and attention Ryan and Richard gave him and would absolutely recommend Premier Pet Transport. Thank you both for bringing our new family member home safely! ❤️🐾

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience! Thank you Richard & Ryan

We had a great experience with Premier Pet Transport (via PuppySpot)! Richard and Ryan transported our puppy Yuma (“Caramel”) all the way from Indiana to California, and she arrived healthy, happy, and excited to meet us. They were friendly and easy to communicate with throughout the trip and kept us updated via text. We also really appreciated that they provided us with a can of the food they had been feeding Yuma during the journey so we knew exactly what she had been eating. It was clear she was well cared for during the long trip. Thank you, Richard and Ryan, for taking such good care of Yuma and getting her home to us safely!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Ryan and Richard kept updating the status through their journey which made us very comfortable. Ryan was very friendly and informative. Richard gave my puppy a bath. She smelled really nice. It was a great service.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Michael and Ian took great care of our…

Michael and Ian took great care of our puppy Angel on her trip across the country to her new home. They are both professional, friendly and kept us updated on the on-time arrival . Angel was happy and full of snuggles when she arrived.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Delivered with Care

Tom and Dallas were great and delivered our puppy early. They texted us a couple times during the trip out.
Only suggestion for Premier is to send pics along the journey.
Overall very pleased. Our drivers were fantastic.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

David and Chuck were very professional…

David and Chuck were very professional and courteous. They stayed in touch as needed and arrived on time with both of my fur babies well taken care of. I definitely recommend this service! My little guys traveled all the way from from Missouri to Texas.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Communicative and Great Service

Titus and Devin were very communicative and were actually earlier than predicted so I got my puppy even sooner! I definitely recommend this pet delivery service for others who can’t travel to get their new pet themselves.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Tom and Dallas from Premier pet…

Tom and Dallas from Premier pet transport delivered our new puppy Thursday night. The service was exceptional with updates along the way with arrival ahead of anticipated time. We would highly recommend. It was so nice of Tom to take a picture of us with our beautiful new puppy. Thank you Premier Pet Transport for taking care of our little girl while traveling to her forever home.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Ryan and Richard are great!

Richard and Ryan were so professional and kept us updated of time changes while en route. Our pup looked so happy when Ryan gave him to me and he didn’t want to leave Ryan, which was a good sign that he was well taken care of during the journey. Would highly recommend Premiere Pet Transport

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Much gratitude!

I had a well-communicated plan for receiving my pup and it went perfectly! Thank you Tom and Dallas for the timely arrival, and for the safe delivery of my new buddy. :)

4 September 2026
Unprompted review
Rated 5 out of 5 stars

My drivers Skylar and Dalton M

My drivers, Skyler and Dalton M. made this experience amazing. I would’ve never thought I’d feel so comfortable with getting a family pet sent by transport company but when I saw their vehicle and their equipment and how the animals were treated, I was very pleased with the services provided.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I couldn’t be happier or more satisfied with Premier Pet Transport LLC and the incredible care they provided while transporting my Bentley all the way from Indiana to Cape Cod, Massachusetts.

From the moment they arrived, the entire process was smooth, professional, and reassuring. I greeted the gentleman at the end of my driveway, and he kept me informed every step of the way about what they were doing and how Bentley was doing. He was extremely kind, personable, and professional, answered every question I had, and even took the time to have a conversation with me. You could genuinely tell that he cared about making Bentley’s transition as comfortable as possible.

Considering Bentley had traveled such a long distance and for several days, I honestly expected him to be exhausted, stressed, or a mess when he arrived. I was completely blown away. Bentley arrived clean, smelling wonderful, calm, collected, confident, and happy. He transitioned so smoothly, and I could not have asked for a better experience.

Premier Pet Transport LLC went above and beyond, and I truly believe these gentlemen deserve to be recognized and rewarded for the effort and care they put into their work. Transporting a pet such a long distance is a huge responsibility, and they handled Bentley with professionalism, patience, and genuine care.

Thank you so much for taking such great care of my boy and getting him safely from Idaho all the way to Cape Cod. I would 100% recommend Premier Pet Transport LLC to anyone who needs their pet transported. Bentley’s journey could not have gone better! 🐾❤️

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Skylar and Dalton M

Skylar and Dalton M. were prompt, efficient and very friendly! I would highly recommend them. They deserve your trust and your business!!

3 September 2026
Unprompted review

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