I'm always satisfied with Planzer. They delivered merchandises fast and convenient for us. They placed stuff in front of my apartment with an informed email.
Company replied
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See what reviewers are saying
Excellent. The package arrived in excellent condition and was delivered at the entrance of our home and we received the message that the delivery was completed. Merci.
Company replied
It delivered on-time on the correct day! But they only rang the doorbell and left, not waiting (a minute) for the answer to the bell and leaving the package outside on the street.
Company replied
3 days in a row my package was meant to be delivered, and 3 days in a row it hasn’t arrived. I even paid an additional CHF 10 for a guaranteed delivery time slot, only to be told on the phone that... See more
Company replied
Company details
Contact info
Lerzenstrasse 14, 8953, Dietikon, Switzerland
- 044 744 64 64
- kommunikation@planzer.ch
- planzer.ch
3.5
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely and quick delivery
Timely and quick delivery. The driver went out of his way to bring the package through the driveway to the entrance.
3 September 2026
Unprompted review
Reply from Planzer Transport AG
Hello Iris Semini
We thank you for your kind 5-star review and for highlighting the timely and careful delivery. It is encouraging to hear that our driver made the extra effort to bring the package through the driveway to the entrance. We will gladly share your feedback with the team.
Kind regards
Team Planzer Transport
I'm always satisfied with Planzer
I'm always satisfied with Planzer. They delivered merchandises fast and convenient for us. They placed stuff in front of my apartment with an informed email.
2 September 2026
Unprompted review
Reply from Planzer Transport AG
Hello Hung
Thank you for your 5/5 review and for sharing your experience. We are pleased to hear that our fast and convenient delivery worked well for you and that the notification email and placement in front of your apartment met your needs. We appreciate your trust in Planzer.
Kind regards
Team Planzer Transport
Package arrived fast and in good…
Package arrived fast and in good condotion.
31 August 2026
Unprompted review
Reply from Planzer Transport AG
Hello Kareen
We thank you for your kind feedback and for awarding us five stars. We are pleased to hear that your package arrived quickly and in good condition. Your positive experience is important to us and encourages our team to maintain this standard.
Kind regards
Team Planzer Transport
On time delivery
On time delivery. Given am a foreigner with no local phone number, I liked the service and continuous email updates.
1 September 2026
Unprompted review
Reply from Planzer Transport AG
Dear Sayed Abbas Almusawi,
thank you very much for your 5-star Trustpilot review. We are pleased to hear that our on-time delivery and continuous email updates made the process convenient for you as a foreign customer without a local phone number.
Kind regards
Team Planzer Transport
Best delivery company
Best delivery company! DPD should learn with them!
31 August 2026
Unprompted review
Reply from Planzer Transport AG
Dear Susana
Thank you very much for your kind words and for rating us 5 out of 5. We are delighted to hear that you consider us the best delivery company and that our service stood out for you. Your feedback motivates us to maintain high standards and to keep improving.
Kind regards
Team Planzer Transport
Reply from Planzer Transport AG
Dear Fozia
Thank you very much for your excellent 5-star review. We greatly appreciate your positive feedback and are pleased to hear that you found our service professional. Your recognition motivates us to maintain high standards and continue improving.
We look forward to serving you again in the future. If you have any special delivery preferences or questions next time, please let us know.
Kind regards
Team Planzer Transport
Efficient delivery
Efficient delivery. Polite and informative delivery personnel.
31 August 2026
Unprompted review
Reply from Planzer Transport AG
Dear Rebecca
Thank you for your review and the 5‑star rating. We are delighted to hear that you found our delivery efficient and that our delivery personnel were polite and informative. Your positive feedback means a lot to our team and encourages us to maintain these standards.
Kind regards
Team Planzer Transport
Fast very fast
29 August 2026
Unprompted review
Reply from Planzer Transport AG
Dear Peter Paška
Thank you very much for your excellent rating. We are pleased to hear that you experienced a very fast delivery. We appreciate your feedback and will continue to strive for reliable and efficient service.
Best regards
Team Planzer Transport
Reply from Planzer Transport AG
Dear Ed
Thank you very much for your excellent review. We truly appreciate your trust and the time you took to share your positive experience. Your feedback motivates us to maintain the high standards of speed and reliability you valued.
If you ever have specific delivery preferences (preferred delivery times or safe drop-off locations) or would like us to note anything for future shipments, please let us know. You can also send any tracking reference or details to social@planzer.ch — we will review requests promptly and ensure your preferences are registered.
Thank you again for recommending us
Best regards
Team Planzer Transport
Reply from Planzer Transport AG
Dear Vijay
Thank you for your positive feedback and for highlighting the on-time delivery. We appreciate that you took the time to share your experience and are pleased that our service met your expectations.
Kind regards
Team Planzer Transport
Excellent
Excellent. The package arrived in excellent condition and was delivered at the entrance of our home and we received the message that the delivery was completed.
Merci.
28 August 2026
Unprompted review
Reply from Planzer Transport AG
Dear Harry Hayes,
thank you for your positive feedback. We are glad to hear that your package arrived in excellent condition, was left at your entrance and that you received the delivery notification. We appreciate you taking the time to let us know.
Kind regards
Team Planzer Transport
Repeatedly delivered packages to the…
Repeatedly delivered packages to the wrong address. Unhelpful support. If senders would no longer use Planzer immediately this would be too soon!!!
28 August 2026
Unprompted review
Reply from Planzer Transport AG
Dear Stephan
We appreciate you taking the time to leave a review and we understand how frustrating repeated misdeliveries and an unsatisfactory support experience must be. We take reports like yours seriously and would like to investigate the matter.
To help us look into this promptly please send the relevant tracking number(s) to social@planzer.ch. Once we have the details we will review the delivery process for the shipment(s) and get back to you as soon as possible.
Thank you for bringing this to our attention. We value your feedback and will aim to resolve the situation quickly.
Kind regards
Team Planzer Transport
Package was delivered as promised on…
Package was delivered as promised on the date promised.
27 August 2026
Unprompted review
Reply from Planzer Transport AG
Dear Paul
Thank you for your review. We are pleased to hear that your package arrived on the promised date and appreciate your trust in our service.
Kind regards
Team Planzer Transport
Super and perfect
26 August 2026
Unprompted review
Reply from Planzer Transport AG
Bonjour Mme Ghandour
Nous vous remercions chaleureusement pour votre excellente appréciation. Nous sommes ravis que notre service vous ait donné entière satisfaction. Vos mots nous encouragent à maintenir ce niveau de qualité.
Meilleures salutations
Team Planzer Transports
No complaints.
25 August 2026
Unprompted review
Reply from Planzer Transport AG
Dear Frederick Gann,
thank you very much for your 5-star review. We are pleased to hear that everything met your expectations. We appreciate your feedback and the time you took to share it.
Kind regards
Team Planzer Transport
Delivery was on time
Delivery was on time.
Email notification was helpful.
25 August 2026
Unprompted review
Reply from Planzer Transport AG
Dear Enkhtsetseg Sainjargal
We thank you for your kind 5-star review. We are pleased to hear that your delivery arrived on time and that the email notification was helpful. Your feedback is greatly appreciated and motivates us to keep improving our service.
Kind regards
Team Planzer Transport
Reply from Planzer Transport AG
Dear 908832
Thank you very much for your great rating and kind words. We are pleased your delivery arrived on time and that you had a 10/10 experience. We appreciate you taking the time to share this feedback and look forward to serving you again.
Kind regards
Team Planzer Transport
My package arrived on time and well…
My package arrived on time and well packed.
19 August 2026
Unprompted review
Reply from Planzer Transport AG
Dear Millie Grace
Thank you for your review. We are delighted to hear that your package arrived on time and was well packed. We appreciate your feedback and are pleased that our service met your expectations.
Kind regards
Team Planzer Transport
Very friendly delivery man
Very friendly delivery man. He was on the way upstairs with the package.
24 August 2026
Unprompted review
Reply from Planzer Transport AG
Dear Larry
Thank you very much for your kind feedback. We are delighted to hear that our delivery colleague carried your package upstairs and that you found him very friendly. We will gladly pass your compliment on to the team — such positive words motivate our drivers.
If you ever have questions about a shipment or need assistance, please send the tracking number to social@planzer.ch and we will check the case and respond promptly.
Kind regards
Team Planzer Transport
Super fast shipping
Super fast shipping! would not hesitate to use again!
27 July 2026
Unprompted review
Reply from Planzer Transport AG
Dear Bill
Thank you for the great feedback. We appreciate this very much and are pleased that you are happy with our service.
Best regards,
Team Transport
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