This is a scam. You purchase a subscription but you still have to pay for tokens. You are given a notification that credits have been applied but they never show up. It's AI feature DOES NOT LISTEN, A... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really good for free generations, However, I feel like the platform scams me out of credits by doing the most dumb generations, totally ignoring the prompt, even if I now provide the scene image, i... See more
Company replied
PixVerse consistently ruins your shots by randomly introducing movements or actions that, in your wildest imagination, you would not expect. Their prompting guide, which I stumbled upon, tells users t... See more
Company replied
1/8/26 I am reading the reviews and I agree with the adding of things that I did not request in my description. I think it is set up to possibly get subscribers to use more credits or run out of c... See more
Company replied
Company details
Written by the company
Video intelligence is transforming how visual content is created and consumed. PixVerse makes its benefits accessible to all, building a global video ecosystem that unlocks boundless imagination and creativity.
Contact info
United States
- support@pixverse.ai
- pixverse.ai
2.4
Poor
115 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very positive experience so far 🙂
I felt I had to leave a positive review here, as I had accidentally purchased a yearly subscription, yesterday (really wanted monthly) and they have immediately refunded my US$288 today, after business hours had resumed in Singapore, ...along with a friendly email explaining what had happened and how to avoid it in the future. Billing support doesn't get any better than this.
But then again, I had provided my account-ID and transaction-ID in my original (friendly) cancellation email. Maybe these things do make a difference, after all !? 😉
I also had done my own research beforehand, and I'm happy to report: PixVerse is definitely NOT a "scam"! They are a huge operation with 2 very publicly known founders, around 100 employees and ~ US$ 350 million funding.
Go figure! 😉👍
1 September 2026
Unprompted review
Reply from PixVerse
Hello, and thank you for taking the time to share this update—it truly means a lot to us.
We’re genuinely happy that we could help turn an accidental annual purchase into a reassuring resolution for you. Including your account ID and transaction ID in the original email gave our billing team the information needed to verify the purchase and handle your request smoothly.
It was especially kind of you to come back and share your experience after everything was resolved. Thank you for your trust, and we hope you have a wonderful time creating with PixVerse. 😊
RUN!!! They are a scam!!!
Have continued to try to charge a credit card which I had to cancel because they wouldn't stop it even though I cancelled the subscription. I get an email every couple of days saying they can't charge that card. Of course they can't....I had the bank shut it down!!!
RUN! Don't walk....RUN as fast as you can from this scam of a company. I'm asking my bank to begin fraud investigations against them. This has gone on for two months now.
22 August 2026
Unprompted review
Reply from PixVerse
Hello, we understand how alarming and exhausting it is to keep receiving payment-attempt emails after believing your subscription had already been canceled.
If a subscription is successfully canceled before its next renewal, no further renewal attempts should be made. Repeated declined-payment notifications may mean that another active subscription still exists or that the cancellation was not completed on the account linked to the payment. We need to trace the billing records to determine exactly what happened.
Please reply to your previous support email or contact support@pixverse.ai with all account and payment email addresses you may have used, together with the receipt or transaction ID. Our team will use this information to check whether an active subscription remains and investigate the repeated payment attempts. If any unauthorized payment was successfully completed, please also continue working with your bank to protect your account.
Will cancel your annual subscription…
Will cancel your annual subscription without warning and without refund or even prorated refunds.
18 August 2026
Unprompted review
Reply from PixVerse
Hello, we’re sorry for the concern this has caused. Annual subscriptions are not normally canceled before the end of their term, so there may be a misunderstanding or an account-related issue. In some cases, a subscription may appear to have disappeared if the user has signed in to a different PixVerse account from the one used for the purchase.
Please send your PixVerse account ID or registered email, order or invoice number, payment method, and a screenshot of the current subscription page to support@pixverse.ai. We’ll review the details carefully. If the issue is confirmed to have been caused on our side, we will take responsibility and work with you toward a fair and satisfactory resolution.
I had discovered a discrepancy that…
I had discovered a discrepancy that meant the companies app and website charged different prices for the product I use. Eg seedance 2 standard app 300 credits website 180 credits. This has cost me in one month in excess of 3000 credits.
The companies "good will" gesture was 800 credits despite a written admission that the advertised discounts for seedance only work on the website, that they are aware of it and seemingly don't care to advertise the fact clearly.
They clearly push the app but it is broken and costing their customers money.
Be warned!
14 August 2026
Unprompted review
Reply from PixVerse
Hello, we understand why discovering the lower website rate after completing many generations through the app was frustrating. From your perspective, you missed an opportunity to save credits.
To clarify what happened, the 180-credit rate was a temporary Seedance 2.0 promotion offered exclusively on the website. It was not the regular price of the generation. The app and website follow separate pricing and promotional arrangements, so the app continued to use the regular 300-credit rate during this period. The website offer was open to any PixVerse user who chose to generate there; without that limited-time offer, the normal credit consumption would have remained the same as in the app.
Promotions are generally announced on the platform where they can be used. Since there was no corresponding promotion in the app, a separate in-app notice was not provided. That said, we understand that users who mainly create through the app may not have been aware of the website offer. We will take this experience into account and consider how cross-platform promotions can be communicated more clearly in the future.
The browser site has correct prices yet…
The browser site has correct prices yet if you use the app the prices in credits per video are substantially higher. And therefore using the app costs you more.
When I emailed support about the discrepancy they shrugged it off not even caring that they had robbed me of about 1000 credits because I used the app they pushed.
The videos you can create are okay but customer service is garbage. They don't care, they don't communicate.
11 August 2026
Unprompted review
Reply from PixVerse
Hello, we understand why this felt unfair. If the same generation appeared to cost significantly more credits in the app than on the website, you deserved a clearer explanation—not a response that left you feeling dismissed.
Credit usage can vary with the model, duration, resolution, and other generation settings, and the amount should be displayed before a task is submitted. However, if the app and website showed different costs for the same settings, we would like to review the specific cases.
Please reply to your existing support email with your account ID, the relevant video IDs, and screenshots showing the credit amounts displayed in the app and on the website. This will allow the team to compare the records and determine what caused the discrepancy. We’re also sorry that our earlier communication made you feel that your concern was not being taken seriously.
It was the best for ai videos
It was the best for ai videos. Not anymore. They changed 60 daily credits to 30 and it is so not worth it. The last not selfish and greedy ai video site has caved. Please go back to your old ways.
10 August 2026
Unprompted review
Reply from PixVerse
Hello, we understand why this change was so disappointing. Reducing the daily allowance from 60 credits to 30 meant fewer opportunities to experiment and create, which understandably affected how worthwhile PixVerse felt to you.
The daily credit arrangements have now been updated. For accounts that currently include this benefit, the daily allowance has been restored to 60 credits. Since we can’t confirm which benefits apply to your account from a public review, please refer to the latest information shown in your Rewards Center.
If the amount displayed there does not match your current account benefits, please send your account ID and a screenshot to support@pixverse.ai so we can check it for you.
It was good when it started
It was good when it started. What happened to the free videos its rubbish now
4 August 2026
Unprompted review
Reply from PixVerse
Hello, we’re sorry the quality of the free videos no longer feels as good as it did when you first started using PixVerse.
We understand how disappointing it is when the generated results don’t meet your expectations. If you’re willing, please send a few original video share links, along with the prompts and settings used, to support@pixverse.ai. This will help our team review what went wrong and better understand the quality issues you experienced.
PixVerse consistently ruins your shots…
PixVerse consistently ruins your shots by randomly introducing movements or actions that, in your wildest imagination, you would not expect. Their prompting guide, which I stumbled upon, tells users to let the image to speak for itself and not to over describe that is in the image. Well. Consistently the output video will change morph or disrupt a perfectly good image, making it nearly the opposite of what you have asked for. I have ran gens and have had 20 to 30 outputs that were completely unusable. They have so much potential but...it is crap. C1 and V6 alike.
29 July 2026
Unprompted review
Reply from PixVerse
Hello, we hear your frustration, and honestly, needing 20 or 30 attempts to get a usable result is not the experience we want for you.
When you start with a carefully prepared image, unexpected camera movement, character actions, or changes to the original composition can ruin the entire shot. We also understand why this feels especially confusing when you followed our prompting guide and still encountered the same behavior with both C1 and V6.
We’d like to look at the actual generations rather than give you generic prompting advice. Please send a few original video share links, together with the prompts and settings used, to support@pixverse.ai. Our team can then review where the outputs departed from your instructions and help you find a more reliable setup.
I think it doesn't work well
I think it doesn't work well. It takes a long time for it to interpret prompts perfectly. You end up using a lot of credits without getting a good result. You can see the attempts I made in my account.
26 July 2026
Unprompted review
Reply from PixVerse
We understand your frustration when repeated attempts use credits without achieving the result you expected. Prompt interpretation can vary depending on the model, duration, settings, and prompt details. For account-specific help, please email support@pixverse.ai with your account email and examples of the attempts, so our team can check and assist you further.
The model seems to only be good at…
The model seems to only be good at creating garbage and slop. The prompt modification is costly and does not work properly. The cancellation of subscription is not straight forward and hints at a shaddy practice. This is way too expensive for the service it provides and the general output quality. If you want to cancel, you need to downgrade to basic plan. This is twisted unclear and confusing.
17 July 2026
Unprompted review
Reply from PixVerse
We are sorry to hear that your experience has not met your expectations.
PixVerse offers a variety of models, and results can vary depending on the model, prompt, and generation settings. If you are unhappy with particular outputs, please email the relevant video links to support@pixverse.ai so our team can review them. To reduce credit usage while testing prompts, you may also try generating at a lower resolution first.
If you need to cancel your subscription but cannot find the relevant option, please contact support@pixverse.ai with the email address associated with your subscription. Our team will be happy to help.
From the worst to the best
I get mad with this AI and for sure I will never pay to use it. The results are not consistent. It can make incredible videos but most of the time, the AI doesn't understand the most basic prompt (even those made with AI especially for Pixverse). I keep wasting free credits. I get only 20% of good results, much below others AI.
2 July 2026
Unprompted review
Reply from PixVerse
Thank you for your feedback. Generation results can be affected by many factors, including the prompt, uploaded reference image, selected model, and settings. If your results often do not match expectations, please send the specific problem video links to support@pixverse.ai, and we’ll help review them.
I lost not only credits but also time—almost three hours—because this site couldn't generate a one-minute video for me.
The fact that the sixth frame went wrong is your fault, and it cost me so many credits. I lost not only credits but also time—almost three hours—because this site couldn't generate a one-minute video for me. And their Agent kept asking me to top up my credits. I had 600 credits to start with, but I lost over half of them arguing with the Agent. He seems to be programmed to "steal" credits, saying I don't have enough. I'm filing a complaint against this site and giving it a very negative review on all forums.
28 June 2026
Unprompted review
Reply from PixVerse
We’re sorry for the frustrating experience. Regarding Agent credit consumption, Agent may require significantly more credits than standard generation because it processes your request, visual information, project context, and conversation history. Longer conversations can increase token usage and credit cost.
If you want better control over credit usage, we recommend using the standard Text-to-Video or Image-to-Video modes.
If you believe there was a failed generation, error, or abnormal credit deduction, please contact support@pixverse.ai with the Agent chat link, charge time, and screenshots. We’ll help review it.
Scammers
Really good for free generations, However, I feel like the platform scams me out of credits by doing the most dumb generations, totally ignoring the prompt, even if I now provide the scene image, it must be on purpose or AI is Dumb, non intelligent. Then the option is there to download although it won't allow it from cell phones, and along with Google, will block you from downloading externally. Rubbish behaviour.
28 June 2026
Unprompted review
Reply from PixVerse
Thank you for your feedback. AI results can vary depending on the prompt, model, and reference image, and we’re sorry if the output did not meet expectations.
If a video clearly ignores your prompt or if downloading fails on your phone, please contact support@pixverse.ai with the video link, device info, and screenshots. We’ll help review it.
PIXVERSE is a Scam
This is a scam. You purchase a subscription but you still have to pay for tokens. You are given a notification that credits have been applied but they never show up. It's AI feature DOES NOT LISTEN, AND DOESN'T FOLLOW INSTRUCTIONS! Thereby, you go broke trying to get your video correct. I cancelled my subscription.
26 June 2026
Unprompted review
Reply from PixVerse
PixVerse subscriptions include credits, and additional credit packs are optional if users need more credits.You can check all credit grants and usage records in Credits Usage Details.If you believe credits were not issued correctly or a result did not follow your prompt, please send the details and video links to support@pixverse.ai. We’ll help review the issue.
Pixverse is One of the worse and…
Pixverse is One of the worse and expensive AI, Youbwill pay for subscription and then you will need to pay for points, scamers never subscribe. I got ripped off.
26 June 2026
Unprompted review
Reply from PixVerse
PixVerse offers both subscription plans and one-time credit packs. Users can choose the option that best fits their needs. If you believe something was charged incorrectly or feels unreasonable, please contact support@pixverse.ai with the details, and we’ll help review it.
If I could, it would be no star now !
I would have given nearly 5 stars, I've been using the platform since a month until now, but since some adjustments they've made, this platform has become way too expensive for no reason.
The problem is mainly with the AI Agent if you have a project in mind to create.
The rate of one reply from the AI agent had a fixed rate of 2 credits at each reply from a discussion, just for a few lines of text, just to set things right. Since 06/18/2026, a simple Yes from the AI Agent can now cost you $5 (500 credits). Some few lines (10) cost me up to $25 for just one reply that is not relevant, just repeating what I was asking. No illustration created, no video created, no idea suggested.
PixVerse has become a ripp off. You won't be able to build a project with the AI Agent if you do not have a 100 thousands dollars budget, it's true.
I've been asking for some explanation to the support, some agents tell they have noticed the issue, some agents tell it's normal.
I would really recommend not taking any membership, you won't be able to use it as the credits you get won't last a few seconds on this AI platform.
I'm regretting subscribing for a year as I know now I've been scammed in some way.
I feel sad because I have to abandon my project halfway ! What a waste of money and time.
18 June 2026
Unprompted review
Reply from PixVerse
Thank you for sharing your feedback. The earlier 2-credit Agent replies were part of a temporary trial-stage discount, not the final billing standard.
The current Agent credit usage is calculated based on actual token consumption and the processing required for each task, so the cost may vary depending on the conversation and project complexity.
We understand that this change may feel significant, especially for users building larger projects. We have received your feedback and will continue working to reduce costs and improve the experience in future updates.
Hello
Hello, I appreciate your efforts to resolve the issue, but I assure you that I have not received any reply to my email dated May 3rd, 2026.
Check your compliance@ pixverse.ai mailbox.
Thank you!
9 June 2026
Unprompted review
Great Program - Pathetic Management - Beware
I have been using this program for sometime, paying month-to-month, and I genuinely believe it is a brilliant piece of software. I love what the developers have built. However, my recent experience with a long-term subscription has been incredibly frustrating.
When I signed up for what I thought was a monthly plan, I discovered I had been charged for a full year. It appears the annual plan was pre-selected by default—a deceptive "dark pattern" that seems designed to catch users out. I decided to live with it because I valued the product (and got a discount), but from that day on, the service became functionally unusable.
I experienced constant issues with uploads, which would consistently hang at 50% or 97%. I have a fast internet connection and have zero issues with any other AI video generators (multi video generation programs in Eleven Labs and also Google Flow), but this platform became a constant hurdle. When I contacted support, they sent me generic, unhelpful troubleshooting links that I had already tried. Despite their promise to resolve my issues within five days, I heard nothing for 14 days and that was after I raised a dispute with PayPal.
It is a tragedy to see such a fantastic tool being managed this way. It feels like the current marketing and ownership are ruining a great product by prioritising overloading and deceptive billing over customer service. While their branding and website lead you to believe they are based in places like the US or Singapore, I have my doubts about their true operating base. Tread very carefully and do your research.
Even after I opened a PayPal dispute, their only response was a generic request for "more time to investigate," despite having two weeks to do so previously. I eventually received a refund through PayPal, but I would strongly advise others to tread carefully. I would never recommend a long-term subscription here. If you choose to use it, pay month-by-month, and be very wary of their checkout process.
11 May 2026
Unprompted review
Reply from PixVerse
We’re sorry for the frustrating experience. Monthly and yearly plans are both selectable at checkout, but we understand the average monthly price shown for the yearly plan may have caused confusion, and we’ll share this feedback with our product team.
Generation or upload failures can happen for different reasons. Please contact us at support@pixverse.ai with your account information and related error details so we can review it further.
Difficult unsubscription…
They intentionally make unsubscription process hard and unclear. They have no unsubscribe button in their website UI. It's not a scam in strict legal way, but better to avoid this service and deal with honest businesses
2 June 2026
Unprompted review
Reply from PixVerse
We’re sorry for the confusion. Subscriptions can be canceled through the app store where the purchase was made, or from the PixVerse subscription page.
If you cannot find the cancellation option, please contact us at support@pixverse.ai with your order ID or payment receipt, and we’ll help locate the subscription and assist with cancellation.
My account got charged for the…
My account got charged for the subscription even though I emailed support to cancel my account and not charge me.
They told me I can cancel my account at any time through their subscriptions page, but on the subscriptions page it actually said that I was on the free plan, meanwhile I was still getting the "You'll be charged soon" email from them.
Pure fraud, nothing else to add.
30 May 2026
Unprompted review
Reply from PixVerse
Sorry for the inconvenience. If the subscription page shows that your current account is on the free plan but you are still receiving upcoming charge emails, it may mean the active subscription is under a different PixVerse account.
If you’re not sure which account was used, please email us at support@pixverse.ai with your order ID or payment receipt. We’ll help locate the correct subscription account and assist with cancellation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.