Petotal logo
Visit website

Petotal Reviews 

3,554
•
TrustScore 4.5 out of 5

4.5

Pet Care Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Pet Care Store

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,554)

42 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Not available

I have ordered cat food which is no longer available from the manufacturer. Petotal have informed me and refunded the money quickly. 1 star deducted for advertising a product that was no longer available, but otherwise, quick to respond to emails too.

12 July 2024
Unprompted review
Petotal logo

Reply from Petotal

Leider hat der Hersteller das von Ihnen bestellte Futter aus dem Sortiment genommen. Wir haben Ihnen direkt nach dem wir die Info vom Hersteller bekommen haben eine Mail geschrieben, Ihre Bestellung storniert & Ihnen den Betrag zurückerstattet. Gerne können Sie sich in unserem Shop eine alternative aussuchen und erneut bestellen. https://www.petotal.de/katze
Unser Alternativvorschlag:
https://www.petotal.de/kattovit-feline-diet-niere-renal-85g-beutel-katzennassfutter-diaetnahrung-40195
https://www.petotal.de/kattovit-niere-renal-multipack-frischebeutel-12-x-85-gramm-katzenspezialfutter-41054
https://www.petotal.de/kattovit-feline-diet-niere-renal-185g-dose-katzennassfutter-diaetnahrung-36204

(Unfortunately, the manufacturer has removed the food you ordered from its range. Immediately after we received the information from the manufacturer, we emailed you, canceled your order and refunded your money. You are welcome to select an alternative product in our shop and order it again. https://www.petotal.de/katze
Our offer: https://www.petotal.de/kattovit-feline-diet-niere-renal-85g-beutel-katzennassfutter-diaetnahrung-40195
https://www.petotal.de/kattovit-niere-renal-multipack-frischebeutel-12-x-85-gramm-katzenspezialfutter-41054
https://www.petotal.de/kattovit-feline-diet-niere-renal-185g-dose-katzennassfutter-diaetnahrung-36204)

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast delivery.
Very satisfied with PETOTAL and will definitely choose them for my Pet needs!
Problem was solved immediately!

Thanks, again
LMJ

7 February 2024
Rated 1 out of 5 stars

I never received the order. The address was incorrect. I emailed your company twice to change it, but your company never replied, so if you think this Bewertung means good customer service, you’re wro

I don’t have the order

27 November 2023
Petotal logo

Reply from Petotal

Sehr geehrte Kundin,
wir möchten uns bei Ihnen für die Unannehmlichkeiten entschuldigen, die Sie bei Ihrer letzten Bestellung bei uns hatten. Wir wissen, dass Sie mit unserem Service nicht zufrieden waren, und wir bedauern das sehr.
Wir möchten Ihnen versichern, dass wir alles daran setzen, dass sich so etwas in Zukunft nicht mehr wiederholt. Wir haben unsere Prozesse überprüft und werden Verbesserungen vornehmen.
Als Geste unserer Wertschätzung möchten wir Ihnen einen Gutschein in Höhe von 15 EUR anbieten. Diesen Gutschein können Sie sich bei unserem Kundenservice abrufen.
Wir schätzen Ihre Treue und hoffen, dass Sie uns weiterhin Ihr Vertrauen schenken.
Mit freundlichen Grüßen, Ihr Petotal-Team

Rated 5 out of 5 stars

Everything is great!

Everything is great!
Really good prices (keep it that way!), good customer service who helps to resolve any issues. I am buying regulary and will continue purchasing cat food from Petotal.de

12 October 2023
Show reviews in all languages. (3,554 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look