Parker Products Limited Reviews 

Great service and a very prompt delivery service. Also as it was on offer it was a great price compared like for like with other brands.

Good service and quality

My enquiries were promptly answered and despatch was prompt as promised. The delivery company was somewhat unprofessional advising estimated delivery between 8.20 and 12.20am their tracking was not updated all morning (I stayed in waiting) but circa oneish the tracking was updated to say delivery by 10pm!! Delivery actually took place circa 2pm but by white van man and not company advised but who i have to say was very pleasant.

Very poor customer service on a faulty item which was found shortly after using the product.

Still on going now 4 months after raising the complaint

Very good service

Fantastic products which I use for gardening work every day, great spare part back up and great value for money

I have bought 4 Parker Brand products over the last 3 years; a petrol multitool (strimmer, hedge trimmer, etc), petrol leaf blower, petrol chainsaw and electric pressure washer. ALL have failed within the first 2 years, requiring time wasted with warranty claims, spare parts being sent but needing me to fit them (which has sometimes been quite tricky and time-consuming). Their products are cheap for a reason, and whilst they appear to work well at first, there is always a design flaw or weak point (usually a weak material like thin plastics, gaskets, etc) that means the products fail before long. In my case, the first set of spare parts has been free of charge as still within warranty, but I'm darn sure I'm going to need to pay quite high prices for spares to be sent for future faults, which are almost guaranteed to happen. Their business model appears to be based around sucking you into an affordable initial purchase and then raking in high profits for the inevitable replacement spare parts. I won't be making that mistake again (4 failures out of 4 is all the proof I need). I will definitely bite the bullet and buy Stihl, Husqvarna and/or Makita from now on.

Good price, fast delivery. The Rotavator is more robust than I expected and ploughs heavy ground without problem.

Service very good and very quick

Promised to despatch the same day and they don't until the morning next day when it was too late to reach us before weekend. Called immediately to stop the delivery. Person on the phone said they can't stop as FedEx already got it but tracking clearly shows it was still couple hours after my call until FedEx had it.
In the end we never had delivery attempted as they stopped the parcel progressing with FedEx and now they are trying to charge us for delivery and return postage. Absolutely ridiculous.
Shame as had good experience before. Something has changed ruining the previously good company.

The only hiccup was over delivery. I bought through PayPal, who gave me misinformation about delivery date. The actual courier DPD gave accurate info, but by that time I was confused. I contacted Parker’s customer services and got immediate clarification.The strimmer / brushcutter is brilliant. It comes with a very good instruction booklet , and full tool kit,and after assembly, it started first time. I have used the strimmer on long wet grass and it has done a great job. I would recommend the product and the company

This is my third purchase from Parker Brand. I have a pressure washer and backpack leafblower both of which have been utterly dependable and both out-perform the leading brands which cost considerably more. I spend a lot of time researching specifications and checking reviews before buying so I'm confident that the inverter generator will be equally as good. Hope I never need to use it but reassured by its presence.

Great value and a speedy delivery, exactly what I ordered and great quality product

We have not received our goods. When speaking to Parker Brand they could not give us an expected delivery date and would not contact the delivery company. We have tried to contact Pall-Ex direct only to be cut off.

Customer service is excellent following contact with the company in regards to their two year guarantee I had a swift response and they replaced the item.
I would definitely buy their products again.

Purchased a 2.3 KVA generator. Tried to start it and it will not star and I have followed the instructions perfectly. Rather than issue a replacement or refund they want me to send videos etc even though it’s the first time trying to start it and only been 3/4 days since it arrived. I’ll take this up with AMEX as I’m within my 14 day rights to reject under the distance selling act

Terrible delivery driver. Very rude. Lots of f-word.

Bought a leaf blower 18 months ago and recently it wouldn’t keep going, contacted Parker’s and the advice I was given helped me to decide what I needed to get it working properly again. Received the parts recently and will be able to replace the old parts and get back up and running again. Delighted with the response I had with Parker Brand.

I had an issue with my recently purchased chainsaw. The blade adjustment screw managed to bend! I contacted their Customer Service using the link on their website, within 30 mins I had an email response which enabled me to send them photographs and a video. By the afternoon I had confirmation that a new part was being despatched and it arrived within two days.

Parker Products Customer service is excellent - I would highly recommend them. The chainsaw is great and although I had an issue Parker Brand sorted it exceptionally quickly

Quality product. Delivered promptly. Would have been 5 stars but the weight of the generator was missing on the internet specification.