Pangama Jewelry Reviews 

Terrible rubbish ! Don’t waste your money …… thought I was ordering through Pandora not this band of crooks !!! My bad should have checked before I paid it was the real deal …. Expensive mistake to make just received the charms !!! Heading for the bin !!!
Buyer beware!

I went through the same horrible experience trying to buy my daughter's 21st birthday charms. I Googled Pandora Ireland and clicked on the first site that came up thinking it was Pandora not realising it was Pangama Jewellery. The whole experience felt very legit. At checkout they even had my full address and card details! As I had bought from Pandora before I thought all was ok. Only after finishing the transaction did I realise my mistake. Sent an email to cancel the order immediately but I expect to receive a not possible to cancel email back. If they do sent it I'll also have to pay 3 Euro on each item because it will be coming from outside the EU! I also contacted my bank but because it was an online purchase they cannot reverse it even when still uncleared. They recommended to lodge a dispute which I did so the bank will contact Pangama as well. Pandora should really do something about this to ensure that the official site comes up first when one Google Pandora.

Absolute scam. Do not use
You have 15 minutes to cancel and the link is buried. I tried to cancel after 10 mins over email and they would not honour it. Returns are at buyers cost.
Had to pay more to send to China to return

Cheap garbage so disappointed!
Haven't has a cheaper experience in my life!
Ordered a ring by size! Cane in as an adjustable band the box was worth more than the ring
Dont be fooled like me!
Im trying to get my money refunded!

Cheaply made don't spend your money on their products. Too costly to ship back. Try to trick you thinking you are purchasing Pandora. Waste of money and energy.

Arrival very late after a few emails. Items were nice however.

I srill have not received all my order andi has beenOne month One package came wtih only half the order and it still has not been shipped. Dont know if the charms will be ok because I have not given them to the people they wer intedned.ordered June 18

Avoid this company at all costs.

If I could give zero stars, I would.

Our experience with Pangama Jewelry has been one of the worst examples of customer service I have ever encountered.

After receiving a bracelet that we were unhappy with due to its poor quality, we requested a return. The company instructed us to return the items to an address in China, which we did immediately, at our own expense, using Royal Mail and providing full tracking information.

The parcel has been sitting in Chinese customs since January. We have done everything that was asked of us, supplied tracking details, proof of postage and repeatedly contacted the delivery company. There is literally nothing more we can do from the UK.

Instead of taking ownership and liaising with their own customs authorities or logistics partners, Pangama Jewelry simply sent the same copy-and-paste response over and over again for months, stating they would only issue a refund once the parcel reached their warehouse. Every email ignored the concerns we had raised and offered no meaningful assistance whatsoever.

What made matters even worse was their final response, which appeared to completely ignore the previous three months of correspondence. They told us we "must ship the return to the address provided" and to send them the tracking number—as if we hadn't already done exactly that back in December. It genuinely felt like nobody had read a single email we had sent.

This wasn't customer service; it was automated responses masquerading as support.

As paying customers, we followed every instruction given to us in good faith. When the parcel became stuck in Chinese customs—a situation entirely outside our control—the company refused to help, refused to investigate, refused to contact customs, and simply continued shifting the responsibility back onto us.

The entire process has been exhausting, frustrating and incredibly disappointing. Months later we are still without our refund despite fully complying with their returns process.

If you're considering buying from Pangama Jewelry, be aware that if you ever need to return an item, you may find yourself paying to send it to China and then being left to deal with the consequences alone.

I would never purchase from this company again, nor would I recommend them to anyone.

This company from CHINA. Do not buy anything. I had to make a return . I sent back their charms months ago they still haven’t refunded me!!! They are liars and dishonest

Please do not order anything from these people. I ordered and 2 of the piece were not correct and the other 2 were not of quality. I asked to return them and was told that I could but they had to be returned to China. The order was for about $100 dollars but to return them the cost for shipping would be over $200. So In effect what ever you buy can’t be returned. Don’t waste your money with them.

Shocking experience. I made a purchase in good faith. It was not as expected when received and I returned the item immediately to the address in China on December 19th 2025. It is now June 2026 and I am still trying to get this return sorted. The package appears to be stuck in China Customs and Pangama are absolutely useless for providing any help or support. I am over €100 and bitterly disappointed with the time and energy I have wasted trying to have this resolved. DO NOT PURCHASE FROM THIS COMPANY - the after sales support is non-existent.

The material they use is not even silver. We bought a charm for my sister this christmas(its june now), and its not even silver coloured anymore. Its coper! They have such beautiful designs, but they lie about the material!

Ordered earrings for my daughter.When they arrived one was missing.I have tried for almost a month,to get my money back or send the earring.They keep telling me that they can't find my order.I am so angry with their crappy customer service.I would NEVER order from them again or recommend it!!!!

I am yet another customer who has lost a significant sum of money to this company due to their silence once I needed the correct address to return the goods. I am now left with out a refund and would need to pay the Courier to return the parcel to me. It would not pay me to do this.

Please please do not purchase anything from this company, I placed an order mid December last year for a Christmas present for my wife, I ordered extra items to take advantage of free delivery. On completion of the order I was offered a multiple choice of delivery destinations and I highlighted a collection point close to my home address. The items never arrived and once I had waited for delivery I contacted these people only to be told “the delivery address was wrong and I would need to supply an alternative address and pay for the new delivery address. I asked for a refund only to be told, items must be delivered and then returned for a refund! I am still waiting on a refund and now they are refusing to review my order. Absolute scam, don’t be drawn into this! Horrible customer service.

I confusingly started an order with them because the name was so similar to Pandora. After I started the order and realized they were not Pandora. I said OK well they had cute charm so let me give them a try. Not a smart idea! These pieces are cheap look like some kids made them and they’re not responding favorably for a return.

If I could give zero stars of world. Terrible customer service. Very deceiving company. I clicked on a oandora link from Facebook and it toom me to what looked like pandora right up until the payment Windsow when I realised it wasn't pandora. I tried to stop to payment butnit was too late. I instantly reached out to the company no responses till hours later where they advised this. I jave attached jed email below. There was no option to cancel directly after I checked everything with afriend who also couldn't see a cancel option. Very reviewing company. DO NOT BUY. even before they sent it out they denied me to cancel and are sending it anyway when I DONT WANT IT!

I purchased 4 charms during Christmas. I only bought them because I thought I was buying from another merchant. The name is very similar. Once I found out it was not the brand I was seeking I contacted. Pangama they told me that I would need to ship the items back to them. However, the items came from California and they required me to ship them to China. My order was $95. It was $20 to ship them back to China and Pangama reported they never received the item.
I tried to dispute with my credit card, but they wouldn’t allow me. Do not buy from them they are dishonest and rude. And poor Quality

If I could rate this company zero stars, I would. Like many other reviewers, I believe this company is an absolute scam. I tried to cancel my order just two hours after placing it, but they refused to allow the cancellation.

I returned the bracelet and charms immediately on the day they arrived because the quality was extremely poor, and I even paid the return shipping costs myself. Since December, I have been completely ignored despite multiple follow-ups regarding my refund of over €100. I contacted them again today and still received no response.

In my opinion, this company is operating fraudulently and should not be allowed to continue scamming consumers. I hope other people read these reviews before purchasing from them.

Unfortunately the product quality is really bad. I ordered a charm with 3 details from the "Beauty and the beast". Though it arrived fast and looked beautiful, in less than a week one of the details lost its stone and the whole charm became black like the silver was wearing off. I contacted them and they sent me a second one for free which again, the second day of the arrival, lost the very same stone . (It was a light blue stone from the kettle )Spent 35 euro on nothing....