Pagani Design Official Store® Reviews 

Everything was perfect

Took a while but finally the watch arrived. Looks really good, nothing to complain about. Seems like it's worth the price.

Very good Quality, fast shipping across the Globe, Good experience!

This is the 3rd watch I have bought from Pagani and love the feel and quality of all, delivery was prompt and I was informed all the way from order to delivery on the items location.

Ease of ordering.

Quality fit and finish.

Price - great valur for money.

Nice homage to a Omega Planet Ocean 36th Anniversary America's Cup watch.

product as in the description. delivery on time indicated

I purchased a pagani pd - ys008. I received it thirteen days after I placed the order. That same day I emailed pagani and told them I would like to return it because it does not have a screw down crown as the manual says. Pagani emailed me back and lied saying the return window had passed this is not a honest company. I live on the beach in Jamaica I need a screw down crown at least.

This is an excellent product - exceptional quality; and incredible value. Pagani kept me updated and were responsive to issues with the last mile courier - Evri - and this is my only negative. Evri are an awful organisation, and this item was marker as delivered two days before it actually showed up. I would like to have the choice not to have them involved.

Watch arrived before time, and the product is above my expectation. Very nice watch for the price point.

Secure tracking and quick delivery, Item as described.

I enjoy all my 5 Pagani watches, and , ordered #6, just today!!! Excellent product,and, service!!! Thanks ! Pagani.

Cannot retour the order. Try to return the order. Sent several e-mails, but didn't receive the return sending instructions!

Titel: Extremely disappointing handling of a missing item

I am writing this review because, despite multiple requests from Pagani Design asking me to review my purchase experience, my actual case remains unresolved.

My order included a watch and a bracelet. The bracelet was received, but the watch was missing. I immediately contacted customer support and provided all requested information and photographs.

Over the course of the communication, I repeatedly explained the exact same situation and was repeatedly asked questions I had already answered. The case was eventually described by the support team as a “missing item claim” and I was informed that it would be escalated for further review.

Despite this, I did not receive a concrete resolution.

What makes the situation particularly concerning is that, after the case had already been ongoing for some time, I was suddenly informed for the first time that the watch and bracelet had allegedly been shipped in two separate parcels. This had never previously been mentioned. Throughout the earlier communication, only one shipment was referenced, and I had only been provided with one tracking number.

I immediately requested the tracking number and shipping details for this alleged second parcel. To date, I have not received this information or any verifiable proof of a second shipment.

I also paid extra for “Prioritized Processing & 100% Insured Shipping”, which makes the lack of a clear resolution even more difficult to understand.

I have remained cooperative throughout the entire process, provided every requested photograph and piece of information, and gave the company multiple opportunities to resolve the issue directly. I was also asked repeatedly to leave feedback about my purchase while the actual problem with the missing watch was still unresolved.

At this point, the issue is no longer just that an item was missing. The most disappointing part has been the handling of the case afterwards: repeated requests for the same information, contradictory explanations, promises of escalation without a concrete outcome, and finally no response to a direct request for evidence regarding the alleged second shipment.

I genuinely hope Pagani Design takes cases like this more seriously in the future. A customer who has paid for an item, provided all requested evidence, and waited patiently for a resolution should not have to repeatedly chase the company for answers.

I would strongly advise potential customers to consider the quality of customer support and after-sales service before placing an order directly through the official store.

The package arrived. It looked lovely me it had been torn. I opened it up and there was no watch. Just a watch strap and watch case. I reported it to you and so far tried to send you pictures three times
But yet failed to go through to wherever you are. Lousy customer service I paid for a watch and so far nothing
I have put three watches from you without an issue. The fourth one was supposed to be a present
No watch. No mono. Lousy service
If I don’t get satisfactory service from a human being I will have to take action

Please do you job
Howard

Always top quality at affordable prices. Highly recommended!

Good smart looking watch, and efficient service from the official store.

Beautiful product! Fits and it looks great. Clear delivery process and easy order.