PackDraw Reviews 

435
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the helpful and professional support staff, often highlighting quick and efficient assistance. People generally find the website easy to use, appreciating its unique features and the overall positive experience. Some users also enjoy the product offerings, noting good pulls and entertaining cases. However, some customers also noted concerns regarding the fairness of the product, with experiences of perceived unfavorable outcomes and low odds. A few other people also felt that customer support was unhelpful or provided generic responses. Additionally, some reviewers expressed concerns about the site's operational transparency and mentioned issues with self-exclusion processes.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing strong negative opinions, labeling... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Product

Users describe ambiguous interactions with product, with some reviewers expressing significant... See more

User experience

Customers had ambiguous experiences with the user experience, with many reviewers finding it to be a great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

would give a 5* review, but there is something shady about packdraw, they do not have an exact formula to calculate level progress (they do but dont share probably cuz its dynamic to keep player de... See more

Rated 5 out of 5 stars

Had basically only good and productive tickets with the support staff on packdraw. This one however was especially pleasing as everything I ask for in a support chat was met with utmost prof... See more

Rated 5 out of 5 stars

My experiance with the customer service agent was amazing! My choice of affiliate code I used to support however was not.. After waiting 5-6 days for lb payout i asked on stream when it was being p... See more

Rated 2 out of 5 stars

I would love to leave a honest review that I started playing 1 year ago and still playing . The site monthly bonus is good compare to other sites . The packs are top notch when it comes to top pul... See more

Company replied


Company details

  1. E-commerce service

Written by the company

PackDraw is a leading US-based platform redefining the world of Gamified Shopping. We offer an exciting way to win real-world items—ranging from designer sneakers and luxury watches to high-end apparel, tech, and even cars—through our digital pack experience. Every item can be shipped directly to your door or instantly withdrawn in your favorite cryptocurrency. Backed by a trusted and growing community of over 300,000 users, we’ve facilitated more than $220 million in crypto withdrawals and $2.8 million in physical products. With a strong reputation and an engaged community behind us, the only question is: What will you unpack today?


Contact info

3.5

Average

TrustScore 3.5 out of 5

435 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(435)

222 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Loss back issue

Packdraw is one of the best in shopping but I'm facing a little problem
I'm down 1.6k in packdraw and when i asked them for loss back they denied the bonus .
Packdraw support gives 10% loss back but on my situation they denied it .
I'm kindly waiting for positive review from Packdraw towards my loss back .
Username Rizazhehsh
Userid cm548i85n04lol00ft8fjyqw7

19 July 2026
Unprompted review
Rated 1 out of 5 stars

HORRIBLE SITE - SCAM

HORRIBLE SITE - SCAM
This site is a rigged casino with incredibly low odds of winning masked as a pack item opening website. The odds are dreadfull, up to 0.00001000% for some items. They allow children to gamble on the site without any age verification, and get celebrities to promote the site on tiktok and instagram to drain peoples wallet. You have better odds of getting struck by lightning than coming out with any money at all from this underground casino, no option to ban yourself when you have an addiction, and they pray on vunerable kids to get addicted to gambling to take all their money. I would rate 0 if I could but lowest option is 1.

-Incredibly low odds
-community case option which pays commision per pack people open, so obviously very profitable for the company
- no age verification, children are becoming addicted
- hidden fees on deposits
- no self ban option

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Unfair system

Unfair system

The chance to win is almost 0, played couple days and got nothing, only loss! rigged feeling..

12 July 2026
Unprompted review
Rated 1 out of 5 stars

Rude support.

Rude support.

Spent thousands of dollars opening packs on this website. Was regularly provided bonus funds through support chat. Most recent request after losing +$1000 was treated like a street side pan handler. Don’t play here. You will lose. And you will not be incentivized to play more. Stick to crypto casinos. Shout out Ash from support chat.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

rigged system

rigged system

the more money I put into this shit the more I was loosing. there is no fair system, they just want to rip you off and that's it. stay away

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Scamming website

Scamming website

Odds are terrible, keep losing my money all the time. Provably fair system is not working, its very suspect and withdraws takes 1 day.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Stay away bro

Scam site without a doubt. Played for some months here now. Loss on loss. Few small withdraws. But the losses are big. Today. Did some super spins where you are almost sure to get gold. Did some demos first. 1000$ win, 1000$ win, 1000$ win and so on. Decided to deposit some more money. Did a spin, got gold. And ‘won’ 2$. So 134$ loss on the spin. Even though I actually hit gold. Stay away from this site. Biggest scam site. A reason that hypedrop closed too, obvious scam. But I’m still dumb enough to fall for it. Support was nice enough to close my account right away when I asked for it though

If you are a gambling addict too and reading this, go somewhere else bro. This site is f***ing shit, you might loose your money on another site too. But you will have your money longer and enjoy it more. F*** this site

2 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look