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PayStream Reviews 

4,988
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 946 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the professional and patient staff, highlighting their helpfulness in making processes straightforward. The service is frequently described as brilliant and efficient, with many appreciating the dedicated support and clear explanations. People find the overall user experience seamless, especially during onboarding, and commend the quick response times and proactive communication. However, some customers noted issues with delays in receiving necessary documentation and responses. These experiences sometimes led to frustration, with people needing to make repeated follow-ups for information or resolution.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers happily recommending their services due to... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team's professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, smooth, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting prompt email responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an independent contractor PayStream provides such a great service that takes all the hassle of running a limited company away from you to leave you to focus on simply running your business. Nothing... See more

Company replied

Rated 5 out of 5 stars

I'm new to off payroll working but the folk at Paystream have made it painless from Mo starting the on boarding process to Sean checking everything was OK and reviewing process. They've been both frie... See more

Company replied

Rated 5 out of 5 stars

I worked with PayStream for around three years as a locum lawyer and always found them reliable, supportive and easy to deal with. They ensured that I was paid promptly and gave me real peace of mind.... See more

Company replied

Rated 5 out of 5 stars

Do you hate everything to do with accounting? If so Paystream are for you. They take all the pain out of accounting by providing an end to end, idiot proof service. Not only that, for a larger accou... See more

Company replied


Company details

  1. #18 of 38 best companies in Accounting firm
  2. #15 of 31 best companies in Accountant
  3. #8 of 25 best companies in Payroll Service Provider
  4. #16 of 37 best companies in Tax advisor
  5. #11 of 22 best companies in Tax Preparation
  6. #14 of 25 best companies in Tax preparation service

About PayStream

Written by the company

We’re a leading umbrella company and provider of accountancy, tax, candidate screening and international payroll services services to both contractors and recruitment agencies. From the moment you sign up, you can expect nothing less than outstanding service, sound advice and straight-talking answers to your questions from a company that's run by qualified accountants.

Here are ten reasons why choosing PayStream makes Perfect Sense to contractors…

1. Brilliant customer service matters to us. A lot. We're proud to be fully accredited by Customer Service Excellence - the most reputable body in the field - as well as other key industry bodies like APSCo and FCSA. We've also been voted Best Umbrella Company (three times overall), Best Contractor Accountancy (five times overall), Best Verification & Screening Provider (two times overall for our Candidate Screening service) and Best Contractor Innovation (for our IR35 Comply review service) in The Contracting Awards over the years.

2. We're run by qualified accountants, meaning we're are always on top of industry legislation changes, ensuring that you are in the right service for your circumstance.

3. We've created our own suite of slick, efficient and user-friendly online tools that have been designed to make your life easier, and are constantly being updated by our in-house development team.

4. Our hand-picked team of experts have over 30 years' experience at the height of the legal and accountancy professions. We work relentlessly to stay at the top of our game, keeping up to date with legislation and working with our advisors and HMRC to ensure you get the best and most compliant solutions in the market.

5. Our contractors benefit from special access to our employee reward scheme, with over 2000 offers that aren't publicly available.

6. Unlike many umbrella companies, we're here to stay - with a highly motivated workforce of over 250 and counting. Our umbrella employees can also take advantage of our salary sacrifice scheme, saving them £100s each month in both PAYE and NI contributions whilst growing their private pension.

7. We offer every type of accounting and payroll service you'll ever need as a contractor. So you can keep your pay hassle-free however your career develops.

8. Whatever your industry - IT, education, construction, you name it - we've got the experience and know how to guide you.

PayStream

Written by the company

Voted the UK's Best Umbrella Company & Contractor Accountant
PayStream have been named both the UK's Best Umbrella Company & Contractor Accountant by an independent panel of judges at The Contracting Awards. Our aim, as a business, is to be the best provider of accountancy and payroll services in our market and these awards are proof that we are well on the way to achieving our goal.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(4,988)

932 reviews in the last 12 months

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Rated 5 out of 5 stars

Darren Corcoran - is a asset to Paystream!

“Working as a contractor, I’ve relied heavily on clear guidance and strong collaboration — and Darren Corcoran has been exceptional in both. His expertise as a Tax Compliance Senior made complex processes straightforward, and he consistently took the time to support me whenever I needed clarity or direction. Darren’s responsiveness, patience, and deep technical knowledge have had a direct impact on the quality and confidence of my work. He’s one of those rare professionals who genuinely invests in helping others succeed.”

1 July 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you for your excellent review, we really appreciate your kind words and will be sure to pass them on to the team, we are so pleased to hear how straightforward and helpful they have been.

- The PayStream Team.

Rated 5 out of 5 stars

Good communication

Good communication, efficient

14 July 2026
PayStream logo

Reply from PayStream

Thank you for your excellent review, we really appreciate the kind words.

- The PayStream Team.

Rated 5 out of 5 stars

Polite and helpful.

Polite and helpful.
Explained everything thoroughly and answered all my questions.

16 July 2026
PayStream logo

Reply from PayStream

Thank you Abu, we really appreciate the excellent review and are pleased to hear the team has been so polite and helpful.

- The PayStream Team.

Rated 5 out of 5 stars

Excellent Service

15 July 2026
PayStream logo

Reply from PayStream

Thank you for the excellent review, we really appreciate the kind words.

- The PayStream Team.

Rated 5 out of 5 stars

100% recommend. .

Helpful staff on phone if needed.
App is easy to use.
Definitely recommend them.

15 July 2026
PayStream logo

Reply from PayStream

Thank you Sarah, we are so pleased to hear that you would recommend us to other contractors.

- The PayStream Team.

Rated 1 out of 5 stars

Very crappie payroll

Very crappie payroll. Payday, you get paid in the evening. No deal.

15 July 2026
Unprompted review
PayStream logo

Reply from PayStream

Hi Chibueze, we’re sorry to read your review. We understand that a Team Leader from our Contractor Care department has reached out to you directly to discuss your comments.

- The PayStream Team.

Rated 5 out of 5 stars

Paystream have been my accountants for…

Paystream have been my accountants for 3 years now and I find their service to be first class, the recent year-end accounts review was very thorough.

13 July 2026
PayStream logo

Reply from PayStream

Thank you Peter, we are so pleased to hear how excellent your experience has been with our Accountancy Services and really appreciate the 5 stars.

- The PayStream Team.

Rated 5 out of 5 stars

Very easy and responsive to work with

I have been with Paystream for years. They are very easy to work with as they respond promptly to emails and have people who answer telephone calls.

21 May 2026
PayStream logo

Reply from PayStream

Thank you Tim, we really appreciate the excellent review and kind words.

- The PayStream Team.

Rated 5 out of 5 stars

Nicola was brilliant

Nicola was brilliant. Answered all my questions about the end of my contract/employment in a professional and friendly way.

14 July 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you Paul, we really appreciate the excellent review, we really appreciate the kind words and will be sure to pass them on to the rest of the team.

- The PayStream Team.

Rated 5 out of 5 stars

The team at Paystream provide timely…

The team at Paystream provide timely and accurate advice and information. Everything is always clear and the guidance is easy to follow.

14 July 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you James, we are so pleased to hear how excellent your experience has been and that the guidance is so clear and easy.

- The PayStream Team.

Rated 5 out of 5 stars

Communication was clear and precise

Communication was clear and precise. Most important questions were discussed amicably.

14 July 2026
PayStream logo

Reply from PayStream

Thank you Felix, we really appreciate the excellent review, it's great to hear the communication has been so clear and precise.

- The PayStream Team.

Rated 5 out of 5 stars

Clear information provided

Clear information provided

13 July 2026
Unprompted review
PayStream logo

Reply from PayStream

thank you for your excellent review, we really appreciate the excellent review and kind feedback.

- The PayStream Team.

Rated 5 out of 5 stars

Very good experience meeting with your…

Very good experience meeting with your consultant today. I have a good understang how your service works.

13 July 2026
PayStream logo

Reply from PayStream

Thank you Oluwatoyin, we really appreciate the kind words and will be sure to pass them on to the rest of the team.

- The PayStream Team.

Rated 5 out of 5 stars

Company was zero hassle and the guy…

Company was zero hassle and the guy couldn't of been more helpful setting my account up

13 July 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you Marc, we really appreciate your excellent review and kind feedback.

- The PayStream Team.

Rated 5 out of 5 stars

A bit soon to be asked for a review

A bit soon to be asked for a review. All I've done so far is sign up. They were friendly and it was straight forward.

9 July 2026
PayStream logo

Reply from PayStream

Thank you for the excellent review, we are so pleased to read your 5 star feedback.

- The PayStream Team.

Rated 5 out of 5 stars

Great customer service so far

Great customer service so far

10 July 2026
PayStream logo

Reply from PayStream

Thank you for your excellent review Donna, we really appreciate the kind words and will be sure to pass them on to the rest of the team.

- The PayStream Team.

Rated 5 out of 5 stars

very friendly and organised

Emma was great with setting me up , very clear and organised.

10 July 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you for the excellent review, we really appreciate the 5 star feedback.

- The PayStream Team.

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