Sorted out lack of receipt, and missing details in a matter of minutes. Excellent service. And phone answered quickly. But why no receipt sent in first place? What Patient Zone sent initially after... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First invoice received was sent to me instead of BUPA but a phone call got it corrected straight away with no issues. Its when something doesn't go quite to expectations that you find out how good a... See more
Company replied
Ajay was clear and concise about possible reason for why I was unable to make payment online, but he quickly assured me that I could make payment whilst on the call with him. Process was quick and eff... See more
Company replied
Excellent experience. Invoice arrived promptly. Easy to pay. Much easier than dealing with the clinic directly. I have used doctors that do their own billing and this is far superior.
Company replied
Company details
- #1 of 1 best companies in Medical billing service
- #92 of 104 best companies in Alternative Financial Services
- #35 of 41 best companies in Health consultant
Written by the company
Patient Billing is a leading UK medical billing and payment collection service dedicated to helping private healthcare professionals streamline their revenue cycle and improve cash flow. We provide a fast, secure and personal end‑to‑end billing solution for consultants, clinics, hospitals and private healthcare groups, reducing administrative burden so you can focus on patient care. Our expert team has over 50 years’ combined experience in medical invoicing, insurer liaison, clinical coding and payment collection, ensuring invoices are maximised and accepted first time. We issue electronic invoices to self‑pay patients, insurers and embassies with strict credit controls and ethical debt collection practices. With secure 24/7 access to live accounts, analytics and custom reporting through our online portal and phone app, clients benefit from real‑time transparency and improved financial performance. We maintain industry‑low debt levels (typically below 0.5%) and offer dedicated support and fee schedule optimisation to maximise revenue. Patient Billing’s services are trusted by private healthcare providers across the UK and designed to enhance both practice efficiency and patient satisfaction. Discover how our tailored medical billing solutions can transform your financial processes today.
Contact info
Unit 9, K D Tower, HP1 1FW, Hemel Hempstead, United Kingdom
- 02071186222
- info@patientbilling.co.uk
- patientbilling.co.uk
4.2
Great
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple & it worked!
4 September 2026
Sachin Grover was very polite
Sachin Grover was very polite, friendly & efficient.
4 September 2026
Unprompted review
A good way to pay
Patient Billing Ltd offers numerous ways to pay. You can view and download invoices, and prompt replies to enquires.
2 September 2026
Good service but communication with customer service agents is difficult due to strong foreign accents
Ajay, this was fine except for two phone calls I received from your colleagues, both female. English did not seem to be their native language and their accents were so strong I could not make out what they were saying. I tried to replay a voicemail on speaker phone but I still could not understand what was being said. I am not young but have good hearing (thinks to Mr Snelling) I can imagine that a old person with poor hearing would have great difficulty. I think you need to look into this problem as good communication with patients is essential.
1 September 2026
Unprompted review
Receipt issue
Sorted out lack of receipt, and missing details in a matter of minutes. Excellent service. And phone answered quickly.
But why no receipt sent in first place? What Patient Zone sent initially after an appointment was missing details. Only confirmed payment.
26 August 2026
Unprompted review
Query resolved immediately
Ajay Singh was helpful and understood my query immediately. He resolved it quickly and competently.
19 August 2026
Unprompted review
Reply from Patient Billing Ltd
Thank you for the kind words. We're glad Ajay understood your query straight away and resolved it quickly and competently that sharp, responsive service is exactly what our team aims for. We'll be sure to pass your thanks on to him. Thank you for choosing Patient Billing.
Great experience to using them
Great experience to using them. Easier and straightforward.
SS
5 August 2026
Reply from Patient Billing Ltd
Thank you for the kind words. We're glad it was such a great experience and that you found it easy and straightforward that's exactly what we aim for at Patient Billing.
A phaff to set up an account when all…
A pPhaff to set up an account when all I wanted to do was pay a bill. I would prefer to make a BACS transfer.
4 August 2026
Easy
It was a quick, easy way to pay the bill. Absolutely no problems with the experience and I'm 70
3 August 2026
Reply from Patient Billing Ltd
Thank you for the review. We're glad paying the bill was quick and easy with no problems at all making the process straightforward for everyone is exactly what we aim for at Patient Billing.
fast and convenienit
2 August 2026
Reply from Patient Billing Ltd
Thank you for the review. Fast and convenient is exactly what we aim for, so it's great to hear that was your experience with Patient Billing.
Very easy to use.
2 August 2026
Reply from Patient Billing Ltd
Thank you for the review. Easy to use is exactly what we aim for, so it's great to hear that was your experience with Patient Billing.
It was easy to follow the link
5 August 2026
Reply from Patient Billing Ltd
Thank you for the review. We're glad the link was easy to follow, keeping every step simple and straightforward is exactly what we aim for at Patient Billing.
Not great
I expected an invoice to pay but details were very sparse. In effect you owe £x. No date of appointment etc. OK it was a shortfall (ie my insurer paid most) but why not put in some detail? Also in the past I have had a major problem with Patient Billing which would have got negative stars for that!
3 August 2026
Seamless booking and payment process
Seamless booking and payment process. Works very well and smooth.
6 May 2026
Reply from Patient Billing Ltd
Thank you for the review. We're glad the payment process felt seamless and smooth for you, that's exactly what we aim for at Patient Billing.
Payment made without effort
31 July 2026
Reply from Patient Billing Ltd
Thank you for the review. Effortless payments are exactly what we aim for, so it's great to hear that was your experience with Patient Billing.
Reply from Patient Billing Ltd
Thank you for the review. Easy and seamless is exactly what we aim for, so it's great to hear that was your experience with Patient Billing.
Keep it simple
You only got 3 stars, because I was finally able to speak with an employee.
I do not want to be sent encrypted messages from a company who I do not know or have any dealings, nor unsolicited calls from you.
Send me an invoice with amount payable, service used and a reference number and You will get a swifter response.
Your 24/7 payment service does not work.
My experience was over a 6 day period not one day as your survey wants to suggest.
15 July 2026
Unprompted review
I am better now thank you we will come…
I am better now thank you we will come back very soon
2 July 2026
Reply from Patient Billing Ltd
Thank you so much, and it's lovely to hear you're doing well. We appreciate the kind words and the five stars. If we can help with anything on the billing side, the Patient Billing team is always here for you.
It was all very easy and simple and simpleI…
It was all very easy and simple and I could pay the bill without any problems.Very User friendly.
30 June 2026
Reply from Patient Billing Ltd
Thank you for the review. We're glad you found it all easy and user-friendly and could settle the bill without any problems keeping things simple and hassle-free is exactly what we aim for at Patient Billing.
Asked for code too many times
Asked for code too many times. Extremely annoying. Why not just give us your bank details so that we can do a bank transfer? So much easier!
5 July 2026
Reply from Patient Billing Ltd
We use one-time passcodes (OTPs) to protect patient data and confirm we’re dealing with the correct patient, so we appreciate this can occasionally cause inconvenience, we’re sorry you experienced issues with yours on this occasion.
Regarding your query about bank details: our invoices list several payment methods, including our bank details for faster payment. If you’d like to discuss this further, please do get in touch with us directly at businessdev@patientbilling.co.uk.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.